Exam 17: Managing Organizational Change and Learning

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The knowing-doing gap communicates that it is not enough to look at what is learned and knowledge gained about change,change strategies and resistance,but that this knowledge must be converted into action and evaluation.

(True/False)
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Should an organization implement change to increase employee empowerment? What is entailed in such a change and what are the potential benefits and challenges of such an initiative?

(Essay)
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Activities associated with building commitment to learning include _________.

(Multiple Choice)
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Technology changes may necessitate _________.

(Multiple Choice)
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What is AI and how would you implement an AI imitative?

(Essay)
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Team building is typically only effective when deployed during team formation.

(True/False)
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The last step of the change process is _________.

(Multiple Choice)
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What is meant by leadership climate and how does it influence the potential for change initiative success?

(Essay)
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Disadvantages of using external change agents include _________.

(Multiple Choice)
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Resistance to change comes from a number of sources.Describe why people resist change.

(Essay)
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The framework of appreciative inquiry starts with "dreaming" and concludes with "delivery."

(True/False)
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Can empowerment initiatives survive if an organization is facing or has just faced a downsizing?

(Essay)
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The four phases within the framework of appreciative are _________.

(Multiple Choice)
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The nature of the work environment that results from the leadership style and administrative practices of managers is termed the _________.

(Multiple Choice)
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Diversity training attempts to increase the awareness of self and of one's impact on diverse others.

(True/False)
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The three major alternative approaches to change-structural,behavioral,and technological-are independent and rarely have direct impact on each other.

(True/False)
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While empowerment has been credited with improving production and service quality in a number of companies it has not been shown to be related to efficiency.

(True/False)
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When a combination external-internal change team is utilized,the internal group should be restricted to key decision makers.

(True/False)
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Which of the following is not an effective to decrease employee resistance to change?

(Multiple Choice)
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Environmental forces of change include: _______.

(Multiple Choice)
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