Exam 17: Managing Organizational Change and Learning

While understandably traumatic for those that lose their jobs,downsizing typically is a neutral to positive experience for those that remain with the organization.

___________ refers to the pattern of beliefs resulting from group norms,values,and informal activities.

In order to bring a "different perspective" a change agent must be external to the organization.

What is management's role in building a learning organization?

The core task of ___________ is determining what operations should be closed and which positions should be eliminated in the organization.

Low Tech U is moving from a traditional classroom approach to 100% on-line instruction.While Dr.D understands the motives and reasons for the change,he is resistant because he lacks experience with the new approach.This resistance would be classified as "low tolerance for change."

Sketch and describe the seven step model for the management of organizational change.

Describe when an attitude survey is and is not a useful diagnostic approach.

Cindy believes that a proposal will not increase profitability but will in fact increase costs and decrease profit potential.Cindy lobbies against the change.This form of resistance to change would be classified as _________.

Appreciative inquiry is _________.

Heather's restaurant has implemented a new order entry system that not only automatically posts and tracks orders in the kitchen but also automatically generates replenishment orders.This new level of automation has had the impact of increasing employee autonomy.The introduction of this order entry system would be considered a ___________ change.

The depth of an intended change refers to _________.

Team building is intended to enable a work group to do their work more effectively,that is,to improve their performance.

Disadvantages of using internal change agents include _________.

What methods would you suggest to an organization in order to minimize resistance to a planned change activity?

The Hawthorne studies were instrumental in our understanding of ___________ change techniques.

The implementation of a proposed change has two dimensions: _________.

Alex is resisting implementing automation in his area,not because he thinks it will harm the company but because he does not have experience with computers.This form of resistance to change would be classified as _________.

Organizations can take several approaches to introduce change.List and briefly discuss these approaches.

The discovery phase of appreciative inquiry seeks to identify what is the "best" in the current situation while the dreaming phase addresses what would make the situation ideal.