Exam 8: Group and Team Behavior

Resource allocation norms of a formal organization relate to how ___________.

High levels of cohesiveness and closeness are a primary contributor to ___________.

Pat works a number of other claims representatives to handle customer issues.This relationship may be best described as a ___________ group.

Assigned status within a group may have nothing to do with the formal status hierarchy.

An "expected role" is the set of behaviors that a person in a position believes he should enact.

You have been offered a position on a small team of engineers,technicians,and designers that has the goal of developing innovative new products.This team may be described as a(n)___________.

The punctuated equilibrium model (PEM)presents group development as a five-phase concept ending in maturity.

The five-stage model of group development has been criticized as being too static and unrealistic.

Managers who are contemplating whether or how best to reorganize their human resources into teams should not just assume that team diversity will automatically lead to higher performance.

The ________ role is the behavior that a person carries out.

A highly cohesive group whose goals are not consistent with those of the formal organization can cause a great deal of ________ conflict for its members.

What are self-directed work teams? What happens to role of management in organizations using these teams? What cautions would you provide an organization prior to introducing these teams?

As a group characteristic,"structure" applies only to formal groups.

All teams exist to solve problems.

You are the CEO of a major international company with manufacturing and distribution throughout the world.You would like to capitalize on a new technology discovered by your Asian operation to develop products for introduction into the U.S.andE.U.What type of team would you form to complete this task? Student answers will vary but should be justified by the team definitions and student assumptions regarding the situation.

When can group cohesiveness be bad?

Assigning rotating individuals to the role of devil's advocate is a means to lessen the likelihood that ___________ will occur.

Informal groups are natural groupings of people in the work situation,who come together in response to social needs.

Self-directed work teams are appropriate for every organization.

There is a sense of togetherness or attraction to being a part of a group.This corresponds to the ___________ stage of group development.