Question 1

Which of the following occurs when an unwanted outcome follows an unwanted behavior?

Accepted Answer

A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Positive reinforcement 
A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Positive reinforcement

Question 2

_____ occurs when there is the removal of consequences following an unwanted behavior.

Accepted Answer

A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Positive reinforcement 
A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Positive reinforcement

Question 3

Which of the following is NOT a characteristic of tacit knowledge?

Accepted Answer

A) Very difficult to articulate to others 
B) Based on experience 
C) Typically job-and/or situation-specific 
D) Highly personal in nature 
E) Always conscious and accessible information 
A) Very difficult to articulate to others 
B) Based on experience 
C) Typically job-and/or situation-specific 
D) Highly personal in nature 
E) Always conscious and accessible information

Question 4

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Accepted Answer

A) True 
 B)False

Question 5

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n):

Accepted Answer

A) self-serving bias. 
B) fundamental attribution error. 
C) anchoring error. 
D) illusion of control error. 
E) halo effect. 
A) self-serving bias. 
B) fundamental attribution error. 
C) anchoring error. 
D) illusion of control error. 
E) halo effect.

Question 6

Learning has _____ effect on performance and _____ effect on commitment.

Accepted Answer

A) a moderate negative;a moderate positive 
B) a strong positive;a moderate negative 
C) a weak negative;a strong positive 
D) a moderate positive;a weak positive 
E) a weak positive;a moderate negative 
A) a moderate negative;a moderate positive 
B) a strong positive;a moderate negative 
C) a weak negative;a strong positive 
D) a moderate positive;a weak positive 
E) a weak positive;a moderate negative

Question 7

Which of the following reflects relatively permanent changes in an employee's knowledge or skill that results from experience?

Accepted Answer

A) Decision making 
B) Learning 
C) Intuition 
D) Consensus 
E) Heuristics 
A) Decision making 
B) Learning 
C) Intuition 
D) Consensus 
E) Heuristics

Question 8

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Accepted Answer

A) Punishment;extinction 
B) negative reinforcement;extinction 
C) punishment;negative reinforcement 
D) positive reinforcement;negative reinforcement 
E) positive reinforcement;extinction 
A) Punishment;extinction 
B) negative reinforcement;extinction 
C) punishment;negative reinforcement 
D) positive reinforcement;negative reinforcement 
E) positive reinforcement;extinction

Question 9

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

Accepted Answer

A) Stereotyping 
B) Perception 
C) Motivation 
D) Reasoning 
E) Satisficing 
A) Stereotyping 
B) Perception 
C) Motivation 
D) Reasoning 
E) Satisficing

Question 10

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

Accepted Answer

A) heuristics. 
B) communities of practice. 
C) bounded rationality. 
D) projection bias. 
E) performance-prove orientation. 
A) heuristics. 
B) communities of practice. 
C) bounded rationality. 
D) projection bias. 
E) performance-prove orientation.

Question 11

_____ occurs when an unwanted outcome is removed following a desired behavior.

Accepted Answer

A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Retribution 
A) Heuristics 
B) Negative reinforcement 
C) Punishment 
D) Extinction 
E) Retribution

Question 12

Research shows that the differences between experts and novices are almost always a function of:

Accepted Answer

A) intelligence. 
B) consensus. 
C) heuristics. 
D) gender. 
E) learning. 
A) intelligence. 
B) consensus. 
C) heuristics. 
D) gender. 
E) learning.

Question 13

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A) Decision making 
B) Intuition 
C) Learning 
D) Heuristics 
E) Consensus 
A) Decision making 
B) Intuition 
C) Learning 
D) Heuristics 
E) Consensus

Question 14

The tendency for people to base their judgments on information that is easier to recall refers to the:

Accepted Answer

A) availability bias. 
B) bandwagon effect. 
C) self-fulfilling prophecy. 
D) projection bias. 
E) stereotype. 
A) availability bias. 
B) bandwagon effect. 
C) self-fulfilling prophecy. 
D) projection bias. 
E) stereotype.

Question 15

When you read a textbook,the authors are communicating which of the following types of knowledge to you?

Accepted Answer

A) Popular 
B) Tacit 
C) Intuition 
D) Explicit 
E) Implicit 
A) Popular 
B) Tacit 
C) Intuition 
D) Explicit 
E) Implicit

Question 16

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Accepted Answer

A) True 
 B)False

Question 17

The knowledge that employees can typically learn only through experience is called:

Accepted Answer

A) consensus-based knowledge. 
B) tacit knowledge. 
C) explicit knowledge. 
D) book-based knowledge. 
E) implicit knowledge. 
A) consensus-based knowledge. 
B) tacit knowledge. 
C) explicit knowledge. 
D) book-based knowledge. 
E) implicit knowledge.

Question 18

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behavior through the use of:

Accepted Answer

A) punishment. 
B) extinction. 
C) negative reinforcement. 
D) heuristics. 
E) positive reinforcement. 
A) punishment. 
B) extinction. 
C) negative reinforcement. 
D) heuristics. 
E) positive reinforcement.

Question 19

To be a rational decision maker,we should do all of the following EXCEPT:

Accepted Answer

A) boil the problem down to something that is easily understood. 
B) develop an exhaustive list of alternatives to consider as solutions. 
C) evaluate all the alternatives simultaneously. 
D) use accurate information to evaluate alternatives. 
E) pick the alternative that maximizes value. 
A) boil the problem down to something that is easily understood. 
B) develop an exhaustive list of alternatives to consider as solutions. 
C) evaluate all the alternatives simultaneously. 
D) use accurate information to evaluate alternatives. 
E) pick the alternative that maximizes value.

Question 20

Define social learning theory and explain the four steps of the modeling process.

Accepted Answer

Social learning theory argues that peopl

Which of the following occurs when an unwanted outcome follows an unwanted behavior?

_____ occurs when there is the removal of consequences following an unwanted behavior.

Which of the following is NOT a characteristic of tacit knowledge?

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n):

Learning has _ effect on performance and _ effect on commitment.

Which of the following reflects relatively permanent changes in an employee's knowledge or skill that results from experience?

In general,_ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

_____ occurs when an unwanted outcome is removed following a desired behavior.

Research shows that the differences between experts and novices are almost always a function of:

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

The tendency for people to base their judgments on information that is easier to recall refers to the:

When you read a textbook,the authors are communicating which of the following types of knowledge to you?

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

The knowledge that employees can typically learn only through experience is called:

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behavior through the use of:

To be a rational decision maker,we should do all of the following EXCEPT:

Define social learning theory and explain the four steps of the modeling process.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters

Exam 7: Learning and Decision Making

Which of the following occurs when an unwanted outcome follows an unwanted behavior?

_____ occurs when there is the removal of consequences following an unwanted behavior.

Which of the following is NOT a characteristic of tacit knowledge?

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n):

Learning has _____ effect on performance and _____ effect on commitment.

Which of the following reflects relatively permanent changes in an employee's knowledge or skill that results from experience?

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

_____ occurs when an unwanted outcome is removed following a desired behavior.

Research shows that the differences between experts and novices are almost always a function of:

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

The tendency for people to base their judgments on information that is easier to recall refers to the:

When you read a textbook,the authors are communicating which of the following types of knowledge to you?

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

The knowledge that employees can typically learn only through experience is called:

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behavior through the use of:

To be a rational decision maker,we should do all of the following EXCEPT:

Define social learning theory and explain the four steps of the modeling process.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters

Learning has _ effect on performance and _ effect on commitment.

In general,_ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.