Question 1

Which of the following is NOT a characteristic of explicit knowledge?

Accepted Answer

A) Easily transferred through written communication 
B) General information 
C) Can be learned through books 
D) Highly personal in nature 
E) Always conscious and accessible information 
A) Easily transferred through written communication 
B) General information 
C) Can be learned through books 
D) Highly personal in nature 
E) Always conscious and accessible information

Question 2

Decision making reflects a relatively permanent change in an employee's knowledge or skill that results from experience.

Accepted Answer

A) True 
 B)False

Question 3

_____ results when decision makers select the first acceptable alternative considered.

Accepted Answer

A) Heuristics 
B) Communities of practice 
C) Rational decision making 
D) Satisficing 
E) Stereotyping 
A) Heuristics 
B) Communities of practice 
C) Rational decision making 
D) Satisficing 
E) Stereotyping

Question 4

Corey has a tendency to be a smart-mouth in all meetings.In the beginning,coworkers and his manager used to smile or nod.This can be described as a _____.Such feedback gave him a boost and he continued doing it so much that now it was becoming annoying.The manager and other coworkers decided to ignore his remarks and keep moving ahead with their agenda.Faced with this new situation,Corey stopped making inappropriate comments.This strategy can be described as:

Accepted Answer

A) punishment;extinction. 
B) positive reinforcement;extinction. 
C) punishment;negative reinforcement. 
D) positive reinforcement;negative reinforcement. 
E) negative reinforcement;extinction. 
A) punishment;extinction. 
B) positive reinforcement;extinction. 
C) punishment;negative reinforcement. 
D) positive reinforcement;negative reinforcement. 
E) negative reinforcement;extinction.

Question 5

Define explicit and tacit knowledge.Identify the differences between the two types of knowledge.

Accepted Answer

Explicit knowledge is relatively easily

Question 6

When an individual has a(n)_____,building competence is deemed more important than demonstrating competence.

Accepted Answer

A) intuition 
B) learning orientation 
C) projection bias 
D) explicit knowledge 
E) bounded rationality 
A) intuition 
B) learning orientation 
C) projection bias 
D) explicit knowledge 
E) bounded rationality

Question 7

"Does Mary tend to act differently in other circumstances?" is a question that answers which of the following elements about attribution?

Accepted Answer

A) Consistency 
B) Extinction 
C) Consensus 
D) Control 
E) Distinctiveness 
A) Consistency 
B) Extinction 
C) Consensus 
D) Control 
E) Distinctiveness

Question 8

Explicit knowledge is what employees can typically learn only through experience.

Accepted Answer

A) True 
 B)False

Question 9

Becca has been referred to as the resident expert at ABC International when it comes to media and all media-related issues.Many people have tried to work under her to learn but have not been very successful because she is so good at what she does but cannot really explain it to others.Becca can be described as having which type of knowledge?

Accepted Answer

A) Popular 
B) Tacit 
C) Book-based 
D) Explicit 
E) Open 
A) Popular 
B) Tacit 
C) Book-based 
D) Explicit 
E) Open

Question 10

Define the term heuristic.Give an example of a heuristic.

Accepted Answer

Heuristics are simple,efficient,rules of

Question 11

True learning only occurs when:

Accepted Answer

A) employees forget to mimic the behaviors of experts. 
B) experts play the role of novices. 
C) changes in behavior become relatively permanent. 
D) an employee makes the right decision for the first time. 
E) behavioral changes are not repeated over time. 
A) employees forget to mimic the behaviors of experts. 
B) experts play the role of novices. 
C) changes in behavior become relatively permanent. 
D) an employee makes the right decision for the first time. 
E) behavioral changes are not repeated over time.

Question 12

"Does John always come late for department meetings?" is a question that answers which of the following elements about attribution?

Accepted Answer

A) Consistency 
B) Consensus 
C) Extinction 
D) Distinctiveness 
E) Control 
A) Consistency 
B) Consensus 
C) Extinction 
D) Distinctiveness 
E) Control

Question 13

Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him.Chris appears to have a(n):

Accepted Answer

A) projection bias. 
B) availability bias. 
C) performance-prove orientation. 
D) self-serving bias. 
E) performance-avoid orientation. 
A) projection bias. 
B) availability bias. 
C) performance-prove orientation. 
D) self-serving bias. 
E) performance-avoid orientation.

Question 14

Miranda has always had the tendency to blame something external for her lateness or other failures but is quick to take the credit when she does something right.Which of these best describes Miranda's tendency?

Accepted Answer

A) Self-serving bias 
B) Fundamental attribution error 
C) Anchoring 
D) Illusion of control 
E) Halo effect 
A) Self-serving bias 
B) Fundamental attribution error 
C) Anchoring 
D) Illusion of control 
E) Halo effect

Question 15

"Throwing good money after bad" captures which of the following common decision-making errors?

Accepted Answer

A) Availability bias 
B) Confirmation bias 
C) Escalation of commitment 
D) Gambler's fallacy 
E) Halo effect 
A) Availability bias 
B) Confirmation bias 
C) Escalation of commitment 
D) Gambler's fallacy 
E) Halo effect

Question 16

Which theory argues that people in organizations have the ability to learn through the observations of others?

Accepted Answer

A) Social learning theory 
B) Decision making theory 
C) Bounded rationality theory 
D) Social identity theory 
E) Attribution theory 
A) Social learning theory 
B) Decision making theory 
C) Bounded rationality theory 
D) Social identity theory 
E) Attribution theory

Question 17

A new,complex,and not recognized situation calls for:

Accepted Answer

A) performance-avoid orientation. 
B) programmed decisions. 
C) performance-prove orientation. 
D) nonprogrammed decisions. 
E) irrational decisions. 
A) performance-avoid orientation. 
B) programmed decisions. 
C) performance-prove orientation. 
D) nonprogrammed decisions. 
E) irrational decisions.

Question 18

The fundamental attribution error argues that people have a tendency to judge others' behaviors as due to external factors.

Accepted Answer

A) True 
 B)False

Which of the following is NOT a characteristic of explicit knowledge?

Decision making reflects a relatively permanent change in an employee's knowledge or skill that results from experience.

_____ results when decision makers select the first acceptable alternative considered.

Define explicit and tacit knowledge.Identify the differences between the two types of knowledge.

When an individual has a(n)_____,building competence is deemed more important than demonstrating competence.

"Does Mary tend to act differently in other circumstances?" is a question that answers which of the following elements about attribution?

Explicit knowledge is what employees can typically learn only through experience.

Define the term heuristic.Give an example of a heuristic.

True learning only occurs when:

"Does John always come late for department meetings?" is a question that answers which of the following elements about attribution?

Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him.Chris appears to have a(n):

Miranda has always had the tendency to blame something external for her lateness or other failures but is quick to take the credit when she does something right.Which of these best describes Miranda's tendency?

"Throwing good money after bad" captures which of the following common decision-making errors?

Which theory argues that people in organizations have the ability to learn through the observations of others?

A new,complex,and not recognized situation calls for:

The fundamental attribution error argues that people have a tendency to judge others' behaviors as due to external factors.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters

Exam 7: Learning and Decision Making

Which of the following is NOT a characteristic of explicit knowledge?

Decision making reflects a relatively permanent change in an employee's knowledge or skill that results from experience.

_____ results when decision makers select the first acceptable alternative considered.

Define explicit and tacit knowledge.Identify the differences between the two types of knowledge.

When an individual has a(n)_____,building competence is deemed more important than demonstrating competence.

"Does Mary tend to act differently in other circumstances?" is a question that answers which of the following elements about attribution?

Explicit knowledge is what employees can typically learn only through experience.

Define the term heuristic.Give an example of a heuristic.

True learning only occurs when:

"Does John always come late for department meetings?" is a question that answers which of the following elements about attribution?

Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him.Chris appears to have a(n):

Miranda has always had the tendency to blame something external for her lateness or other failures but is quick to take the credit when she does something right.Which of these best describes Miranda's tendency?

"Throwing good money after bad" captures which of the following common decision-making errors?

Which theory argues that people in organizations have the ability to learn through the observations of others?

A new,complex,and not recognized situation calls for:

The fundamental attribution error argues that people have a tendency to judge others' behaviors as due to external factors.

Organizational Behavior: an Overview

Performance and Commitment

Job Satisfaction

Stress

Motivation

Trust, Justice, and Ethics

Personality, Cultural Values, Ability

Teams

Leadership

Organizational Structure

Organizational Culture

Filters