Question 1

A major purpose of training is to enhance competency deficits that cause employees to perform at less than the desired level.

Accepted Answer

A) True 
 B)False  True

Question 2

As an organization begins to embrace a philosophy of continuous learning and improvement,more active participation in the design and delivery of the organization's training system by all stakeholders is seen as both undesirable and unnecessary.

Accepted Answer

A) True 
 B)False  False

Question 3

Off-the-job training:

Accepted Answer

A) is inappropriate when the employees are expected to master complex competencies 
B) is usually more appropriate to conduct when the consequence of error is high. 
C) creates learning that is easily transferred back to the job 
D) is inappropriate when the employer wants affective outcomes 
E) is accurately described by all of the above 
A) is inappropriate when the employees are expected to master complex competencies 
B) is usually more appropriate to conduct when the consequence of error is high. 
C) creates learning that is easily transferred back to the job 
D) is inappropriate when the employer wants affective outcomes 
E) is accurately described by all of the above B

Question 4

Which of the following is a type of on-the-job training?

Accepted Answer

A) assessment centers 
B) role playing 
C) interactive video training 
D) internships 
E) programmed instruction 
A) assessment centers 
B) role playing 
C) interactive video training 
D) internships 
E) programmed instruction

Question 5

Some tasks,such as those necessary in an emergency situation,must be overlearned.

Accepted Answer

A) True 
 B)False

Question 6

What role do an organization's employees play in training and development?

Accepted Answer

A) The effectiveness of training and development requires the support and cooperation of all employees in the system. 
B) All employees are typically involved in designing training systems. 
C) Employees should not view training and development activities as opportunities for socialization. 
D) Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities. 
E) Only top management should be actively involved in designing and developing training programs. 
A) The effectiveness of training and development requires the support and cooperation of all employees in the system. 
B) All employees are typically involved in designing training systems. 
C) Employees should not view training and development activities as opportunities for socialization. 
D) Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities. 
E) Only top management should be actively involved in designing and developing training programs.

Question 7

A person-needs analysis:

Accepted Answer

A) is performed before a job-needs analysis 
B) focuses on the generic job incumbent,not the current employee 
C) identifies gaps between a person's current capabilities and those identified as necessary for a particular job 
D) is derived from job analysis and competency modeling 
E) is accurately described by all of the above 
A) is performed before a job-needs analysis 
B) focuses on the generic job incumbent,not the current employee 
C) identifies gaps between a person's current capabilities and those identified as necessary for a particular job 
D) is derived from job analysis and competency modeling 
E) is accurately described by all of the above

Question 8

A customer service representative who was being trained on how to enter data into a customer database would be engaged in skill-based learning.

Accepted Answer

A) True 
 B)False

Question 9

Reinforcement is the behavior that precedes the consequence.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?

Accepted Answer

A) video teleconference 
B) e-learning 
C) sensitivity training 
D) simulation 
E) wilderness trips 
A) video teleconference 
B) e-learning 
C) sensitivity training 
D) simulation 
E) wilderness trips

Question 11

Off-the-job training programs would be most likely used when:

Accepted Answer

A) teaching police recruits how to make an arrest 
B) training an employee to use a floor polisher 
C) teaching a new telemarketer how to close the sale 
D) training a newly hired Kmart stock clerk 
E) teaching an office manager how to enter data in a new computerized database management system 
A) teaching police recruits how to make an arrest 
B) training an employee to use a floor polisher 
C) teaching a new telemarketer how to close the sale 
D) training a newly hired Kmart stock clerk 
E) teaching an office manager how to enter data in a new computerized database management system

Question 12

Person-needs analysis are always narrow in scope because they focus on the individual employee.

Accepted Answer

A) True 
 B)False

Question 13

For which of the following jobs would you expect to find an apprenticeship program being used as the primary training tool?

Accepted Answer

A) electrician 
B) advertising copywriter 
C) human resources manager 
D) librarian 
E) radio deejay 
A) electrician 
B) advertising copywriter 
C) human resources manager 
D) librarian 
E) radio deejay

Question 14

What should a trainer do to set the stage for an employee training activity?

Accepted Answer

Provide clear task i

Question 15

Five components are necessary to ensure that you are setting up the proper conditions for effective training.Which of the following is NOT one of the five?

Accepted Answer

A) People need to know what it is they are to learn 
B) People need to be motivated to put in the required effort 
C) People must be shown how to acquire the needed competencies 
D) All need to feel personally accountable for what they have learned 
E) People need to become engaged in learning for learning's own sakE. 
A) People need to know what it is they are to learn 
B) People need to be motivated to put in the required effort 
C) People must be shown how to acquire the needed competencies 
D) All need to feel personally accountable for what they have learned 
E) People need to become engaged in learning for learning's own sakE.

Question 16

Which of the following questions about Six Sigma is incorrect?

Accepted Answer

A) It is grounded in systematic measurement and statistical analysis 
B) It was invented at GE in the 1980's 
C) It requires that employees use several specific problem-solving skills 
D) When a company decides to adopt Six Sigma,senior leaders typically go through the training first 
E) The compensation system may be revised to align with the new Six Sigma goals 
A) It is grounded in systematic measurement and statistical analysis 
B) It was invented at GE in the 1980's 
C) It requires that employees use several specific problem-solving skills 
D) When a company decides to adopt Six Sigma,senior leaders typically go through the training first 
E) The compensation system may be revised to align with the new Six Sigma goals

Question 17

Langley will be training to be a pastry chef.The process will be difficult because it is so complex.Pastry requires just the right amount of handling to be perfect.Fillings can have a multitude of ingredients.And presentation is very important.Briefly describe the training techniques can be used to facilitate enactive mastery of these tasks.

Accepted Answer

There are basically three techniques for

Question 18

To learn how to checkout groceries at a supermarket,the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes,double-bagged gallon jugs of milk,and handled payments.The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.

Accepted Answer

A) job rotation 
B) off-site training 
C) virtual training 
D) programmed instruction 
E) on-the-job training 
A) job rotation 
B) off-site training 
C) virtual training 
D) programmed instruction 
E) on-the-job training

Question 19

Possible recipients of global leadership training and development include

Accepted Answer

A) expatriates 
B) inpatriates 
C) global managers 
D) headquarters staff 
E) all of the above 
A) expatriates 
B) inpatriates 
C) global managers 
D) headquarters staff 
E) all of the above

Question 20

_____ has the major objective of teaching employees about the organization's history,culture,and management practices.

Accepted Answer

A) Socialization 
B) Training 
C) Organizational instruction 
D) Personnel indoctrination 
E) Bridging 
A) Socialization 
B) Training 
C) Organizational instruction 
D) Personnel indoctrination 
E) Bridging

A major purpose of training is to enhance competency deficits that cause employees to perform at less than the desired level.

As an organization begins to embrace a philosophy of continuous learning and improvement,more active participation in the design and delivery of the organization's training system by all stakeholders is seen as both undesirable and unnecessary.

Off-the-job training:

Which of the following is a type of on-the-job training?

Some tasks,such as those necessary in an emergency situation,must be overlearned.

What role do an organization's employees play in training and development?

A person-needs analysis:

A customer service representative who was being trained on how to enter data into a customer database would be engaged in skill-based learning.

Reinforcement is the behavior that precedes the consequence.

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?

Off-the-job training programs would be most likely used when:

Person-needs analysis are always narrow in scope because they focus on the individual employee.

For which of the following jobs would you expect to find an apprenticeship program being used as the primary training tool?

What should a trainer do to set the stage for an employee training activity?

Five components are necessary to ensure that you are setting up the proper conditions for effective training.Which of the following is NOT one of the five?

Which of the following questions about Six Sigma is incorrect?

To learn how to checkout groceries at a supermarket,the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes,double-bagged gallon jugs of milk,and handled payments.The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.

Possible recipients of global leadership training and development include

_____ has the major objective of teaching employees about the organization's history,culture,and management practices.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters

Exam 8: Training and Developing a Competitive Workforce

A major purpose of training is to enhance competency deficits that cause employees to perform at less than the desired level.

As an organization begins to embrace a philosophy of continuous learning and improvement,more active participation in the design and delivery of the organization's training system by all stakeholders is seen as both undesirable and unnecessary.

Off-the-job training:

Which of the following is a type of on-the-job training?

Some tasks,such as those necessary in an emergency situation,must be overlearned.

What role do an organization's employees play in training and development?

A person-needs analysis:

A customer service representative who was being trained on how to enter data into a customer database would be engaged in skill-based learning.

Reinforcement is the behavior that precedes the consequence.

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?

Off-the-job training programs would be most likely used when:

Person-needs analysis are always narrow in scope because they focus on the individual employee.

For which of the following jobs would you expect to find an apprenticeship program being used as the primary training tool?

What should a trainer do to set the stage for an employee training activity?

Five components are necessary to ensure that you are setting up the proper conditions for effective training.Which of the following is NOT one of the five?

Which of the following questions about Six Sigma is incorrect?

To learn how to checkout groceries at a supermarket,the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes,double-bagged gallon jugs of milk,and handled payments.The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.

Possible recipients of global leadership training and development include

_____ has the major objective of teaching employees about the organization's history,culture,and management practices.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters