Question 1

A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.

Accepted Answer

A) person-needs analysis 
B) job evaluation 
C) organizational culture analysis 
D) demographic-needs analysis 
E) organizational assessment 
A) person-needs analysis 
B) job evaluation 
C) organizational culture analysis 
D) demographic-needs analysis 
E) organizational assessment

Question 2

As a traffic officer,Mike deals with wrecks and traffic gridlocks during each working day.Next month he will go to work with the police department's canine unit for six weeks.This way he can become familiar with the dogs and what the unit does.He will learn how to give the dogs commands,and specific ways the dogs are used to fight crime.After his six weeks at this job,he will return to the traffic unit.What type of training program is Mike's police department using?

Accepted Answer

A) programmed instruction 
B) role playing 
C) simulation 
D) mentoring 
E) job rotation 
A) programmed instruction 
B) role playing 
C) simulation 
D) mentoring 
E) job rotation

Question 3

When choosing a training format,transfer is one of the most important considerations.Research has shown that the more dissimilar the training environment to the actual work environment,the less likely trainees will be able to apply the training back at their jobs.

Accepted Answer

A) True 
 B)False

Question 4

What are proximal goals?

Accepted Answer

Intermediary goals w

Question 5

For which of the following is an organization most likely to choose coaching as the most suitable training program?

Accepted Answer

A) to train a new employee in how to use the phone system 
B) to teach a line worker how to operate the painting machine 
C) to teach a CEO how to improve her communication skills 
D) to improve a new employee's reading and writing skills 
E) to teach a staff member how to use a new piece of safety equipment 
A) to train a new employee in how to use the phone system 
B) to teach a line worker how to operate the painting machine 
C) to teach a CEO how to improve her communication skills 
D) to improve a new employee's reading and writing skills 
E) to teach a staff member how to use a new piece of safety equipment

Question 6

Roger is a new assistant manager.His supervisor is trying to make Roger more assertive with his former co-workers.For the first couple of weeks,every time Roger was able to issue an order or make a decision based on what is good for the company rather than according to the wish of the employee making the request,Roger's supervisor congratulated him.With such positive reinforcement,Roger gradually assumed the managerial role.This is an example of:

Accepted Answer

A) shaping 
B) enactive mastery 
C) knowledge management 
D) behavior modeling 
E) task segmentation 
A) shaping 
B) enactive mastery 
C) knowledge management 
D) behavior modeling 
E) task segmentation

Question 7

One of the most urgent focuses of team training is to eliminate all conflict and disagreement.

Accepted Answer

A) True 
 B)False

Question 8

A properly executed organizational needs analysis:

Accepted Answer

A) results in a clear statement of training goals 
B) includes an assessment of the organizational climate 
C) identifies available resources and constraints 
D) begins with an analysis of short and long term strategy 
E) is accurately described by all of the above 
A) results in a clear statement of training goals 
B) includes an assessment of the organizational climate 
C) identifies available resources and constraints 
D) begins with an analysis of short and long term strategy 
E) is accurately described by all of the above

Question 9

The organizational needs analysis should translate the organization's objectives into a clear statement of goals for training and development.

Accepted Answer

A) True 
 B)False

Question 10

A demographic needs analysis can be used to assess whether all employees are given equal access to growth experiences and developmental challenges,which are known to be useful on-the-job methods for promoting skill development.

Accepted Answer

A) True 
 B)False

Question 11

Jared is an engineer on a self-managing work team.Although an expert in his technical area,Jared is very nervous about public speaking.The team process requires each member to give presentations on their projects every week.Jared tends to make a shambles of his presentations.Finally,Jared's boss sent him for training in public speaking.At Jared's first presentation after his training,his boss sat in the back of the room,nodding and smiling,and giving Jared a thumbs-up sign when Jared finished.Jared's boss was using:

Accepted Answer

A) positive reinforcement 
B) transfer of training 
C) specific goals 
D) motivation 
E) practical encouragement 
A) positive reinforcement 
B) transfer of training 
C) specific goals 
D) motivation 
E) practical encouragement

Question 12

When a task is overlearned,the trainee must think consciously about behavior before responding.

Accepted Answer

A) True 
 B)False

Question 13

When setting up a training system,

Accepted Answer

A) coaching is best used when employees from several different functional areas need training 
B) on-the-job training is best when trainees can learn by observing experienced employees and by working with the actual materials,personnel,or machinery (or all three)that constitute the joB. 
C) programmed instruction is best used when a there are only a few new employees that need training 
D) it is important to always use hierarchical sequencing in scheduling training 
E) simultaneous training of a large group is best done with on-the-job training 
A) coaching is best used when employees from several different functional areas need training 
B) on-the-job training is best when trainees can learn by observing experienced employees and by working with the actual materials,personnel,or machinery (or all three)that constitute the joB. 
C) programmed instruction is best used when a there are only a few new employees that need training 
D) it is important to always use hierarchical sequencing in scheduling training 
E) simultaneous training of a large group is best done with on-the-job training

Question 14

Kelly is a new data entry clerk.Her job entails entering 83 different pieces of information into a computerized form.Kelly's goal for the first week was to complete each form in 30 minutes with no more than two errors.During her second week of employment,Kelly was told to cut her time to 20 minutes with no more than one error.During her third week,her goal was to cut her time to 15 minutes with no errors.By the end of a month,Kelly was supposed to be able to complete the data entry on one form in 10 minutes without any errors.To facilitate the mastery of this data entry task,Kelly's supervisor used:

Accepted Answer

A) task segmentation 
B) proximal goals 
C) shaping 
D) behavior modeling 
E) distal goals 
A) task segmentation 
B) proximal goals 
C) shaping 
D) behavior modeling 
E) distal goals

Question 15

Discuss the drawbacks of letting employees self-assess their training needs.

Accepted Answer

Self-assessment is premised on the assum

Question 16

Like rush and initiation activities in fraternities and sororities,intense socialization tends to increase employee's commitment to the company.

Accepted Answer

A) True 
 B)False

Question 17

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Accepted Answer

A) the insurance salespeople's sales manager 
B) an outstanding insurance salesperson 
C) a member of the company's human resources department 
D) the new employee with the aid of self-paced instructional materials 
E) all of the above 
A) the insurance salespeople's sales manager 
B) an outstanding insurance salesperson 
C) a member of the company's human resources department 
D) the new employee with the aid of self-paced instructional materials 
E) all of the above

Question 18

Discuss the advantages and disadvantages associated with using coworkers as trainers.

Accepted Answer

Often,coworkers are more knowledgeable a

Question 19

According to your textbook,_____ can be more effective than traditional classroom training methods for teaching basic knowledge

Accepted Answer

A) six sigma-based training 
B) on-the-job 
C) mentoring 
D) web-based instruction 
E) self-teaching 
A) six sigma-based training 
B) on-the-job 
C) mentoring 
D) web-based instruction 
E) self-teaching

Question 20

Internship and assistantship programs are somewhat less formalized and extensive than apprenticeships.

Accepted Answer

A) True 
 B)False

A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.

When choosing a training format,transfer is one of the most important considerations.Research has shown that the more dissimilar the training environment to the actual work environment,the less likely trainees will be able to apply the training back at their jobs.

What are proximal goals?

For which of the following is an organization most likely to choose coaching as the most suitable training program?

One of the most urgent focuses of team training is to eliminate all conflict and disagreement.

A properly executed organizational needs analysis:

The organizational needs analysis should translate the organization's objectives into a clear statement of goals for training and development.

A demographic needs analysis can be used to assess whether all employees are given equal access to growth experiences and developmental challenges,which are known to be useful on-the-job methods for promoting skill development.

When a task is overlearned,the trainee must think consciously about behavior before responding.

When setting up a training system,

Discuss the drawbacks of letting employees self-assess their training needs.

Like rush and initiation activities in fraternities and sororities,intense socialization tends to increase employee's commitment to the company.

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Discuss the advantages and disadvantages associated with using coworkers as trainers.

According to your textbook,_____ can be more effective than traditional classroom training methods for teaching basic knowledge

Internship and assistantship programs are somewhat less formalized and extensive than apprenticeships.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters

Exam 8: Training and Developing a Competitive Workforce

A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.

When choosing a training format,transfer is one of the most important considerations.Research has shown that the more dissimilar the training environment to the actual work environment,the less likely trainees will be able to apply the training back at their jobs.

What are proximal goals?

For which of the following is an organization most likely to choose coaching as the most suitable training program?

One of the most urgent focuses of team training is to eliminate all conflict and disagreement.

A properly executed organizational needs analysis:

The organizational needs analysis should translate the organization's objectives into a clear statement of goals for training and development.

A demographic needs analysis can be used to assess whether all employees are given equal access to growth experiences and developmental challenges,which are known to be useful on-the-job methods for promoting skill development.

When a task is overlearned,the trainee must think consciously about behavior before responding.

When setting up a training system,

Discuss the drawbacks of letting employees self-assess their training needs.

Like rush and initiation activities in fraternities and sororities,intense socialization tends to increase employee's commitment to the company.

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Discuss the advantages and disadvantages associated with using coworkers as trainers.

According to your textbook,_____ can be more effective than traditional classroom training methods for teaching basic knowledge

Internship and assistantship programs are somewhat less formalized and extensive than apprenticeships.

Managing Human Resources

Understanding the External and Organizational Environments

Hr Planning for Alignment and Change

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Workplace Safety and Health

Understanding Unionization and Collective Bargaining

Filters