Question 1

A manager who makes a programmed decision relies on established rules and guidelines.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is a reason why managers fail to generate creative solutions?

Accepted Answer

A)  They find it difficult to view problems from a fresh perspective. 
B)  They often fail to specify the criteria that are important in reaching a decision. 
C)  They violate domestic or international laws or government regulations. 
D)  They fail to perform a cost-benefit analysis of the various alternatives. 
E)  They do not have complete information in most cases. 
A)  They find it difficult to view problems from a fresh perspective. 
B)  They often fail to specify the criteria that are important in reaching a decision. 
C)  They violate domestic or international laws or government regulations. 
D)  They fail to perform a cost-benefit analysis of the various alternatives. 
E)  They do not have complete information in most cases. A

Question 3

The first step in the managerial decision-making process is to:

Accepted Answer

A)  choose between alternatives. 
B)  assess alternatives. 
C)  implement the chosen alternative. 
D)  recognize the need for a decision. 
E)  conduct a retrospective analysis. 
A)  choose between alternatives. 
B)  assess alternatives. 
C)  implement the chosen alternative. 
D)  recognize the need for a decision. 
E)  conduct a retrospective analysis. D

Question 4

_____ results from the tendency to make decisions based on preexisting beliefs even though evidence suggest that those beliefs are wrong.

Accepted Answer

A)  Prior hypothesis bias 
B)  Dialectical inquiry 
C)  Escalating commitment 
D)  Representativeness bias 
E)  The illusion of control 
A)  Prior hypothesis bias 
B)  Dialectical inquiry 
C)  Escalating commitment 
D)  Representativeness bias 
E)  The illusion of control

Question 5

Which of the following would be considered a programmed decision by James Calloway, CEO of FSE Inc.?

Accepted Answer

A)  Launching a new promotional campaign 
B)  Hiring additional staff 
C)  Entering a new market 
D)  Expanding operations internationally 
E)  Developing a new product line 
A)  Launching a new promotional campaign 
B)  Hiring additional staff 
C)  Entering a new market 
D)  Expanding operations internationally 
E)  Developing a new product line

Question 6

To avoid production blocking that occurs during brainstorming, the nominal group technique is often used.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following group decision-making processes is a written approach to creative problem solving?

Accepted Answer

A)  The Delphi technique 
B)  Dialectical inquiry 
C)  Brainstorming 
D)  Nominal group technique 
E)  Devil's advocacy 
A)  The Delphi technique 
B)  Dialectical inquiry 
C)  Brainstorming 
D)  Nominal group technique 
E)  Devil's advocacy

Question 8

The first step in the decision-making process is to recognize the need for a decision.

Accepted Answer

A) True 
 B)False

Question 9

Cognitive biases enable managers to make good decisions.

Accepted Answer

A) True 
 B)False

Question 10

When the probabilities of alternative outcomes cannot be determined and future outcomes are unknown, there exists:

Accepted Answer

A)  satisficing ambiguity. 
B)  systematic error. 
C)  prior-hypothesis bias. 
D)  uncertainty. 
E)  blocking. 
A)  satisficing ambiguity. 
B)  systematic error. 
C)  prior-hypothesis bias. 
D)  uncertainty. 
E)  blocking.

Question 11

An organization in which managers enable subordinates to think creatively in order to maximize the potential for organizational learning is called a(n):

Accepted Answer

A)  learning organization. 
B)  dialectical organization. 
C)  skunksworks. 
D)  intuitive organization. 
E)  heuristic organization. 
A)  learning organization. 
B)  dialectical organization. 
C)  skunksworks. 
D)  intuitive organization. 
E)  heuristic organization.

Question 12

Entrepreneurs have an external locus of control and believe that they are not responsible for what happens to them.

Accepted Answer

A) True 
 B)False

Question 13

_____ is the process through which managers seek to improve employees' desire and ability to understand and manage the organization.

Accepted Answer

A)  Dialectical inquiry 
B)  Devil's advocacy 
C)  Groupthink 
D)  Organizational learning 
E)  Skunkworks 
A)  Dialectical inquiry 
B)  Devil's advocacy 
C)  Groupthink 
D)  Organizational learning 
E)  Skunkworks

Question 14

The last step in the managerial decision-making process is:

Accepted Answer

A)  generating alternatives. 
B)  learning from feedback. 
C)  recognizing the need for a decision. 
D)  implementing the chosen alternative. 
E)  choosing between alternatives. 
A)  generating alternatives. 
B)  learning from feedback. 
C)  recognizing the need for a decision. 
D)  implementing the chosen alternative. 
E)  choosing between alternatives.

Question 15

Which of the following is true of a learning organization?

Accepted Answer

A)  Allowing individuals to develop a personal sense of mastery is detrimental to organizational learning. 
B)  Organizations need to encourage employees to develop and use complex mental models. 
C)  Individual learning is more important than team learning in increasing organizational learning. 
D)  Building a shared vision can curb an individual's sense of creativity. 
E)  Creativity increases when managers pressurize employees to deliver creative solutions quickly. 
A)  Allowing individuals to develop a personal sense of mastery is detrimental to organizational learning. 
B)  Organizations need to encourage employees to develop and use complex mental models. 
C)  Individual learning is more important than team learning in increasing organizational learning. 
D)  Building a shared vision can curb an individual's sense of creativity. 
E)  Creativity increases when managers pressurize employees to deliver creative solutions quickly.

Question 16

Once managers have generated a set of alternatives, the next task is to implement these alternatives.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true of decision making?

Accepted Answer

A)  Making a decision and not acting on it is better than not making a decision at all. 
B)  Identifying relevant information means that the manager has complete information. 
C)  In order to implement the chosen alternative many subsequent and related decisions must be made. 
D)  Effective managers prefer planning for the future rather than conducting a retrospective analysis. 
E)  If the advantages of an alternative are significantly high, its disadvantages need not be evaluated. 
A)  Making a decision and not acting on it is better than not making a decision at all. 
B)  Identifying relevant information means that the manager has complete information. 
C)  In order to implement the chosen alternative many subsequent and related decisions must be made. 
D)  Effective managers prefer planning for the future rather than conducting a retrospective analysis. 
E)  If the advantages of an alternative are significantly high, its disadvantages need not be evaluated.

Question 18

_____ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural environment, or reducing substance abuse.

Accepted Answer

A)  Social entrepreneurs 
B)  Intrapreneurs 
C)  Product champions 
D)  Skunkwork specialists 
E)  Devil's advocates 
A)  Social entrepreneurs 
B)  Intrapreneurs 
C)  Product champions 
D)  Skunkwork specialists 
E)  Devil's advocates

Question 19

To deal with opportunities and threats, managers must select one solution from a set of alternatives. This process is known as _____.

Accepted Answer

A)  groupthink 
B)  intuition 
C)  decision making 
D)  bounded rationality 
E)  heuristics 
A)  groupthink 
B)  intuition 
C)  decision making 
D)  bounded rationality 
E)  heuristics

Question 20

What is a learning organization? List Peter Senge's five principles for creating a learning organization.

Accepted Answer

A learning organization is one in which

A manager who makes a programmed decision relies on established rules and guidelines.

Which of the following is a reason why managers fail to generate creative solutions?

The first step in the managerial decision-making process is to:

_____ results from the tendency to make decisions based on preexisting beliefs even though evidence suggest that those beliefs are wrong.

Which of the following would be considered a programmed decision by James Calloway, CEO of FSE Inc.?

To avoid production blocking that occurs during brainstorming, the nominal group technique is often used.

Which of the following group decision-making processes is a written approach to creative problem solving?

The first step in the decision-making process is to recognize the need for a decision.

Cognitive biases enable managers to make good decisions.

When the probabilities of alternative outcomes cannot be determined and future outcomes are unknown, there exists:

An organization in which managers enable subordinates to think creatively in order to maximize the potential for organizational learning is called a(n):

Entrepreneurs have an external locus of control and believe that they are not responsible for what happens to them.

_____ is the process through which managers seek to improve employees' desire and ability to understand and manage the organization.

The last step in the managerial decision-making process is:

Which of the following is true of a learning organization?

Once managers have generated a set of alternatives, the next task is to implement these alternatives.

Which of the following is true of decision making?

_____ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural environment, or reducing substance abuse.

To deal with opportunities and threats, managers must select one solution from a set of alternatives. This process is known as _____.

What is a learning organization? List Peter Senge's five principles for creating a learning organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 7: Decision Making, Learning, Creativity, and Entrepreneurship

A manager who makes a programmed decision relies on established rules and guidelines.

Which of the following is a reason why managers fail to generate creative solutions?

The first step in the managerial decision-making process is to:

_____ results from the tendency to make decisions based on preexisting beliefs even though evidence suggest that those beliefs are wrong.

Which of the following would be considered a programmed decision by James Calloway, CEO of FSE Inc.?

To avoid production blocking that occurs during brainstorming, the nominal group technique is often used.

Which of the following group decision-making processes is a written approach to creative problem solving?

The first step in the decision-making process is to recognize the need for a decision.

Cognitive biases enable managers to make good decisions.

When the probabilities of alternative outcomes cannot be determined and future outcomes are unknown, there exists:

An organization in which managers enable subordinates to think creatively in order to maximize the potential for organizational learning is called a(n):

Entrepreneurs have an external locus of control and believe that they are not responsible for what happens to them.

_____ is the process through which managers seek to improve employees' desire and ability to understand and manage the organization.

The last step in the managerial decision-making process is:

Which of the following is true of a learning organization?

Once managers have generated a set of alternatives, the next task is to implement these alternatives.

Which of the following is true of decision making?

_____ are individuals who pursue causes such as reducing poverty, increasing literacy, protecting the natural environment, or reducing substance abuse.

To deal with opportunities and threats, managers must select one solution from a set of alternatives. This process is known as _____.

What is a learning organization? List Peter Senge's five principles for creating a learning organization.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters