Exam 2: An Interpersonal Communication Process

When Sarah silently makes the "Peace Sign" with her index finger and third finger spread and pointed upward, this is an example of what nonverbal behavior?

Perhaps the greatest single problem of human communication is

Arabic-speaking people tend to employ accommodating language with elaborate metaphors.

What characteristic of language do North Americans value?

When a person uses phrases such as "small college," "living wage," and "one of the best," the person is using

Which of the following is an outside force in the interview process?

Compare and contrast listening for evaluation with listening for empathy.

When a person is convinced they will succeed or fail and they do so, it can be attributed to what psychological concept?

Negative face is the desire to be free from imposition or intrusion.

Noise can be caused by coming to an interview overwhelmed with a personal problem.

The climate of an interview will be more productive if you do all of the following except

Which of the following is NOT one of the four approaches to listening discussed in Chapter 2?

People with low self-esteem are so self-critical that they cannot interpret accurately the behavior and communication of others.

Dialogic listening is the same as listening for resolution.

Which of the following is NOT an advantage of a nondirective interviewing approach?

Perceptions become positive when questions are followed by information desired rather than refusals or evasions.

In interviews, the degree to which roles are exchanged and control is shared is affected by the

Which of the following does NOT describe women's talk compared to men's?

Which of the following cultures identify widening of the eyes to express disbelief?

When listening for comprehension, it is essential that you do NOT