Question 1

The ____ experience one has with a task, the ____ difficult it becomes.

Accepted Answer

A) less, more 
B) more, more 
C) more, less 
D) easier, more 
A) less, more 
B) more, more 
C) more, less 
D) easier, more C

Question 2

Which of the following is the correct sequence of events according to the systems view of communication?

Accepted Answer

A) Intention, reception, expression, feedback, interpretation, new intentions. 
B) Intention, expression, reception, interpretation, feedback, new intentions. 
C) New intentions, reception, expression, intention, interpretation, feedback. 
D) Expression, new intention, feedback, interpretation, reception, intention. 
A) Intention, reception, expression, feedback, interpretation, new intentions. 
B) Intention, expression, reception, interpretation, feedback, new intentions. 
C) New intentions, reception, expression, intention, interpretation, feedback. 
D) Expression, new intention, feedback, interpretation, reception, intention. B

Question 3

Which of the following is not mentioned in the text as a way to increase our assertiveness?

Accepted Answer

A) Use "I" statements. 
B) Learn to say yes. 
C) Monitor your inner dialogue. 
D) Be persistent. 
A) Use "I" statements. 
B) Learn to say yes. 
C) Monitor your inner dialogue. 
D) Be persistent. B

Question 4

The correct sequence of events that take place in stress management according to the ABC model is

Accepted Answer

A) the triggering event followed by feelings and behaviors. 
B) the triggering event, followed by your thinking and then feelings and behaviors. 
C) the triggering event followed by feelings and behaviors and then your thinking. 
D) None of these is correct. 
A) the triggering event followed by feelings and behaviors. 
B) the triggering event, followed by your thinking and then feelings and behaviors. 
C) the triggering event followed by feelings and behaviors and then your thinking. 
D) None of these is correct.

Question 5

Write a brief description of the steps involved in the systems view of communication and provide an example of what each step entails.

Accepted Answer

The systems view of communication is com

Question 6

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

Accepted Answer

A) evaluative 
B) behavioral 
C) knowledge 
D) assertive 
A) evaluative 
B) behavioral 
C) knowledge 
D) assertive

Question 7

Which of the following statements is not accurate concerning listening?

Accepted Answer

A) The best listeners are passive listeners. 
B) Listening to others is just as important as expressing oneself clearly to them. 
C) Much of the information a leader has comes from watching and listening to what goes on around them. 
D) All of these statements are accurate. 
A) The best listeners are passive listeners. 
B) Listening to others is just as important as expressing oneself clearly to them. 
C) Much of the information a leader has comes from watching and listening to what goes on around them. 
D) All of these statements are accurate.

Question 8

The best listeners are passive listeners.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is accurate concerning active listening?

Accepted Answer

A) An active listener will generally be thinking about the next thing he will say. 
B) The best listeners are passive listeners because they are not trying to reword the sender's message. 
C) Active listeners do not disrupt the sender's message and will try to put the sender's message into their own words and scan the sender for various nonverbal signals. 
D) All of these statements are accurate. 
A) An active listener will generally be thinking about the next thing he will say. 
B) The best listeners are passive listeners because they are not trying to reword the sender's message. 
C) Active listeners do not disrupt the sender's message and will try to put the sender's message into their own words and scan the sender for various nonverbal signals. 
D) All of these statements are accurate.

Question 10

Compare and contrast active listening and passive listening.

Accepted Answer

The best listeners are active listeners,

Question 11

List and describe the steps involved in problem solving.

Accepted Answer

1. State the problem in a way that every

Question 12

Exercise has no effect on stress management.

Accepted Answer

A) True 
 B)False

Question 13

It is easier to be assertive with friends and family.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about defensiveness is false?

Accepted Answer

A) Defensiveness is likely to occur when someone feels threatened. 
B) Defensiveness is an unnatural reaction when we are criticized. 
C) Defensiveness lessens a person's ability to constructively use information. 
D) Putting yourself in someone else's shoes lessens your level defensiveness. 
A) Defensiveness is likely to occur when someone feels threatened. 
B) Defensiveness is an unnatural reaction when we are criticized. 
C) Defensiveness lessens a person's ability to constructively use information. 
D) Putting yourself in someone else's shoes lessens your level defensiveness.

Question 15

Describe assertiveness and differentiate it from acquiescence and aggression.

Accepted Answer

Individuals exhibiting assertive behavio

Question 16

Leaders in the second quadrant of the credibility matrix may be joining the company from an entirely different industry.

Accepted Answer

A) True 
 B)False

Question 17

Briefly describe the components of credibility.

Accepted Answer

Credibility is made up of two components

Question 18

The cause-and-effect diagram is also called the 'fishbone' diagram.

Accepted Answer

A) True 
 B)False

Question 19

______________ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important.

Accepted Answer

A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams 
A) Cause analysis approaches 
B) Force field analyses 
C) Cause-and-effect diagrams 
D) Root-cause diagrams

Question 20

Credibility may be one of the important components of leadership success.

Accepted Answer

A) True 
 B)False

The experience one has with a task, the difficult it becomes.

Which of the following is the correct sequence of events according to the systems view of communication?

Which of the following is not mentioned in the text as a way to increase our assertiveness?

The correct sequence of events that take place in stress management according to the ABC model is

Write a brief description of the steps involved in the systems view of communication and provide an example of what each step entails.

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

Which of the following statements is not accurate concerning listening?

The best listeners are passive listeners.

Which of the following statements is accurate concerning active listening?

Compare and contrast active listening and passive listening.

List and describe the steps involved in problem solving.

Exercise has no effect on stress management.

It is easier to be assertive with friends and family.

Which of the following statements about defensiveness is false?

Describe assertiveness and differentiate it from acquiescence and aggression.

Leaders in the second quadrant of the credibility matrix may be joining the company from an entirely different industry.

Briefly describe the components of credibility.

The cause-and-effect diagram is also called the 'fishbone' diagram.

______________ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important.

Credibility may be one of the important components of leadership success.

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Performance, and Effectiveness

Satisfaction, Engagement, and Potential

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Filters

Exam 8: Skills for Building Personal Credibility and Influencing Others

The ____ experience one has with a task, the ____ difficult it becomes.

Which of the following is the correct sequence of events according to the systems view of communication?

Which of the following is not mentioned in the text as a way to increase our assertiveness?

The correct sequence of events that take place in stress management according to the ABC model is

Write a brief description of the steps involved in the systems view of communication and provide an example of what each step entails.

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively.

Which of the following statements is not accurate concerning listening?

The best listeners are passive listeners.

Which of the following statements is accurate concerning active listening?

Compare and contrast active listening and passive listening.

List and describe the steps involved in problem solving.

Exercise has no effect on stress management.

It is easier to be assertive with friends and family.

Which of the following statements about defensiveness is false?

Describe assertiveness and differentiate it from acquiescence and aggression.

Leaders in the second quadrant of the credibility matrix may be joining the company from an entirely different industry.

Briefly describe the components of credibility.

The cause-and-effect diagram is also called the 'fishbone' diagram.

______________ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important.

Credibility may be one of the important components of leadership success.

What Do We Mean by Leadership

Leader Development

Skills for Developing Yourself As a Leader

Power and Influence

Values, Ethics, and Character

Leadership Attributes

Leadership Behavior

Motivation, Performance, and Effectiveness

Satisfaction, Engagement, and Potential

Groups, Teams, and Their Leadership

Skills for Developing Others

The Situation

Contingency Theories of Leadership

Leadership and Change

The Dark Side of Leadership

Filters

The experience one has with a task, the difficult it becomes.