Exam 8: Skills for Building Personal Credibility and Influencing Others

Name five of the helpful tips for running meetings provided by Guth and Shaw that were described in the textbook.

Identify and briefly describe the two components of building trust.

All of the following are ways leaders can improve communication skills except:

Leaders should praise followers in public and punish them in private.

Meetings should only be called if the potential benefits outweigh the costs.

Credibility is made up of three components: expertise, commitment and relationships.

One way to maximize the attendance and benefits of a meeting is to

Stress only has negative effects on health and work.

In what quadrant of the credibility matrix would leaders that are new college hires fall into?

The degree to which someone tells others something and ensures that they understand what was said is called

Write a short note on how leaders can build expertise.

Which of the following were mentioned as ways to live a healthier lifestyle in order to help manage stress?

NGT stands for "Name Group Theory".

Having an inability or difficulty seeing fresh uses for things we are very familiar with describes the mental block psychologists refer to as

What is the most important step in conducting a meeting?

Many leaders tend to be action oriented and are paid to listen to problems.

The best way to build relationships with followers is

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis?

Acquiescence is avoiding interpersonal conflict entirely either by giving in or by conveying our needs in an apologetic, self-effacing way.

_______ is defined as the process by which we perceive and respond to situations that challenge us.