Exam 8: Skills for Building Personal Credibility and Influencing Others

A leader in the first quadrant of the credibility matrix has a ______ of trust and a ______ of expertise.

Name and describe three of the guidelines provided in the text for effectively managing stress.

Name the methods to increase your assertiveness that were described in the text.

All if the following are guidelines for effectively management stress to prevent it from becoming excessive except for

_______ is an effort to attain objectives by attacking or hurting others.

Communication effectiveness is the degree to which someone ensures that when they tell others something, that they understand what was said.

Oral communication is the most personal but the least effective way to communicate.