Question 1

Which of the following is true of high-performance work systems?

Accepted Answer

A)  Creating a high-performance work system is akin to traditional management practices. 
B)  To function as a high-performance work system, people, technology, and organizational structure must be completely independent of one another. 
C)  To develop a a high-performance work system, organizations need to determine what kinds of people fit their needs, and then locate, train, and motivate those special people. 
D)  A high-performance work system rarely includes reward systems. 
E)  Integrated high-performance work practices usually have little impact on productivity and long-term financial performance. 
A)  Creating a high-performance work system is akin to traditional management practices. 
B)  To function as a high-performance work system, people, technology, and organizational structure must be completely independent of one another. 
C)  To develop a a high-performance work system, organizations need to determine what kinds of people fit their needs, and then locate, train, and motivate those special people. 
D)  A high-performance work system rarely includes reward systems. 
E)  Integrated high-performance work practices usually have little impact on productivity and long-term financial performance. C

Question 2

High-performance organizations do not need selection methods that identify more than technical skills.

Accepted Answer

A) True 
 B)False  False

Question 3

Decision support systems refer(s)to:

Accepted Answer

A)  computer software systems that allow users to see how outcomes vary when assumptions or data are altered. 
B)  the network of remote servers used to store reusable data. 
C)  systems that incorporate the decision rules used by people who are considered to have expertise in a certain area. 
D)  the set of topics on which a human resource information system collects and maintains information. 
E)  online training and development materials which employees can access at their own convenience from anywhere around the world. 
A)  computer software systems that allow users to see how outcomes vary when assumptions or data are altered. 
B)  the network of remote servers used to store reusable data. 
C)  systems that incorporate the decision rules used by people who are considered to have expertise in a certain area. 
D)  the set of topics on which a human resource information system collects and maintains information. 
E)  online training and development materials which employees can access at their own convenience from anywhere around the world. A

Question 4

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 5

One of the most popular ways to empower employees is to:

Accepted Answer

A)  narrow the scope of jobs. 
B)  design work so that it is performed by teams. 
C)  adopt a centralized decision making approach. 
D)  pay bonuses to all employees regardless of contribution. 
E)  provide them with simple, repetitive jobs. 
A)  narrow the scope of jobs. 
B)  design work so that it is performed by teams. 
C)  adopt a centralized decision making approach. 
D)  pay bonuses to all employees regardless of contribution. 
E)  provide them with simple, repetitive jobs.

Question 6

A learning culture creates the conditions in which managers:

Accepted Answer

A)  encourage flexibility. 
B)  discourage experimentation. 
C)  help sustain the status quo. 
D)  encourage groupthink. 
E)  demonstrate a high degree of risk aversion. 
A)  encourage flexibility. 
B)  discourage experimentation. 
C)  help sustain the status quo. 
D)  encourage groupthink. 
E)  demonstrate a high degree of risk aversion.

Question 7

Employee participation in decisions about pay policies has no proven link with job satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)  primarily individual contributors 
B)  enthusiastic about knowledge sharing 
C)  averse to risk taking 
D)  averse to experimentation 
E)  averse to taking initiatives 
A)  primarily individual contributors 
B)  enthusiastic about knowledge sharing 
C)  averse to risk taking 
D)  averse to experimentation 
E)  averse to taking initiatives

Question 9

In a high-performance work system,organizational structure:

Accepted Answer

A)  promotes high employee turnover. 
B)  promotes cooperation and learning. 
C)  discourages competition. 
D)  helps the organization select the right people with the required qualifications. 
E)  encourages people to strive for objectives that support the organization's overall goals. 
A)  promotes high employee turnover. 
B)  promotes cooperation and learning. 
C)  discourages competition. 
D)  helps the organization select the right people with the required qualifications. 
E)  encourages people to strive for objectives that support the organization's overall goals.

Question 10

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Accepted Answer

A)  Treatment of applicants 
B)  Skill in handling terminations 
C)  Competitiveness in local labor market 
D)  Employee satisfaction with pay 
E)  Ratio of acceptances to offers made 
A)  Treatment of applicants 
B)  Skill in handling terminations 
C)  Competitiveness in local labor market 
D)  Employee satisfaction with pay 
E)  Ratio of acceptances to offers made

Question 11

A manager wishes to test a range of assumptions on the availability of a certain skill in the labor market.He plans to enter different assumptions or data to check how the likely outcomes alter in accordance with the corresponding change in data.Which one of the following is the most suitable system for such a purpose?

Accepted Answer

A)  Decision support system 
B)  Expert system 
C)  e-HRM system 
D)  Transactional processing system 
E)  Transitional matrix 
A)  Decision support system 
B)  Expert system 
C)  e-HRM system 
D)  Transactional processing system 
E)  Transitional matrix

Question 12

Performance management systems support organizational goals best if they:

Accepted Answer

A)  define and measure performance in broad behavioral terms. 
B)  link performance measures to meeting internal and external customers' needs. 
C)  ignore situational constraints. 
D)  are outsourced to professional behavior management firms. 
E)  choose business goals based on employees' skills and abilities. 
A)  define and measure performance in broad behavioral terms. 
B)  link performance measures to meeting internal and external customers' needs. 
C)  ignore situational constraints. 
D)  are outsourced to professional behavior management firms. 
E)  choose business goals based on employees' skills and abilities.

Question 13

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)  Percentage of employees participating in training programs per job family 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Training dollars per employee 
E)  Quality of introduction/orientation programs 
A)  Percentage of employees participating in training programs per job family 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Training dollars per employee 
E)  Quality of introduction/orientation programs

Question 14

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 15

Organizations can promote job satisfaction by:

Accepted Answer

A)  making jobs more repetitive. 
B)  setting up subjective performance management systems. 
C)  setting highly abstract goals. 
D)  empowering supervisors. 
E)  making jobs more interesting. 
A)  making jobs more repetitive. 
B)  setting up subjective performance management systems. 
C)  setting highly abstract goals. 
D)  empowering supervisors. 
E)  making jobs more interesting.

Question 16

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

Accepted Answer

A)  Job structure 
B)  Organizational structure 
C)  Value chain 
D)  Corporate design 
E)  Relationship management 
A)  Job structure 
B)  Organizational structure 
C)  Value chain 
D)  Corporate design 
E)  Relationship management

Question 17

The primary focus of an HRM audit is on:

Accepted Answer

A)  motivating customers. 
B)  estimating the costs of implementing an HR practice. 
C)  reviewing the various outcomes of HRM functions. 
D)  determining the dollar value of the HRM program. 
E)  determining the legality of HR practices. 
A)  motivating customers. 
B)  estimating the costs of implementing an HR practice. 
C)  reviewing the various outcomes of HRM functions. 
D)  determining the dollar value of the HRM program. 
E)  determining the legality of HR practices.

Question 18

What are the various outcomes of a high-performance work system?

Accepted Answer

Outcomes of a high-performance work syst

Question 19

Which of the following is true of e-HRM?

Accepted Answer

A)  Most administrative and information-gathering HRM activities can be part of e-HRM. 
B)  E-HRM is less economical than traditional HR systems. 
C)  E-HRM has adversely affected employee manageability. 
D)  The number of organizations actively engaged in e-HRM is steadily decreasing. 
E)  A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it. 
A)  Most administrative and information-gathering HRM activities can be part of e-HRM. 
B)  E-HRM is less economical than traditional HR systems. 
C)  E-HRM has adversely affected employee manageability. 
D)  The number of organizations actively engaged in e-HRM is steadily decreasing. 
E)  A major drawback of e-HRM is that employees cannot help themselves to the information they need when they need it.

Question 20

Which of the following is a condition that contributes to high performance?

Accepted Answer

A)  Employees' rewards and compensation relate to the company's financial performance. 
B)  Work design allows employees to use a single skill. 
C)  Employee participation is planning changes pertaining to work method is limited. 
D)  Employees do not receive formal performance feedback. 
E)  Training is discouraged because of high costs. 
A)  Employees' rewards and compensation relate to the company's financial performance. 
B)  Work design allows employees to use a single skill. 
C)  Employee participation is planning changes pertaining to work method is limited. 
D)  Employees do not receive formal performance feedback. 
E)  Training is discouraged because of high costs.

Which of the following is true of high-performance work systems?

High-performance organizations do not need selection methods that identify more than technical skills.

Decision support systems refer(s)to:

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

One of the most popular ways to empower employees is to:

A learning culture creates the conditions in which managers:

Employee participation in decisions about pay policies has no proven link with job satisfaction.

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

In a high-performance work system,organizational structure:

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Performance management systems support organizational goals best if they:

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Organizations can promote job satisfaction by:

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

The primary focus of an HRM audit is on:

What are the various outcomes of a high-performance work system?

Which of the following is true of e-HRM?

Which of the following is a condition that contributes to high performance?

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Creating and Maintaining High-Performance Organizations

Which of the following is true of high-performance work systems?

High-performance organizations do not need selection methods that identify more than technical skills.

Decision support systems refer(s)to:

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

One of the most popular ways to empower employees is to:

A learning culture creates the conditions in which managers:

Employee participation in decisions about pay policies has no proven link with job satisfaction.

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

In a high-performance work system,organizational structure:

Which of the following is a business indicator for staffing activities with regard to an HRM audit?

Performance management systems support organizational goals best if they:

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Organizations can promote job satisfaction by:

_____ is the way the organization groups its people into useful divisions,departments,and reporting relationships.

The primary focus of an HRM audit is on:

What are the various outcomes of a high-performance work system?

Which of the following is true of e-HRM?

Which of the following is a condition that contributes to high performance?

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters