Question 1

A learning organization:

Accepted Answer

A)  actively resists organizational change. 
B)  considers organizational learning a barrier to the dissemination of corporate culture. 
C)  supports lifelong learning by enabling all employees to continually acquire and share knowledge. 
D)  places a relatively low importance on innovation. 
E)  considers training a superfluous corporate ritual. 
A)  actively resists organizational change. 
B)  considers organizational learning a barrier to the dissemination of corporate culture. 
C)  supports lifelong learning by enabling all employees to continually acquire and share knowledge. 
D)  places a relatively low importance on innovation. 
E)  considers training a superfluous corporate ritual.

Question 2

Define HR dashboard.

Accepted Answer

One of the most creative developments in

Question 3

For an organization's human resource division,"customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following practices is most likely to enhance occupational intimacy?

Accepted Answer

A)  Lowering emphasis on organizational learning 
B)  Narrowing the scope of work 
C)  Setting highly abstract goals 
D)  Establishing rigid and enduring pay structures 
E)  Establishing policies that show concern for employees' needs 
A)  Lowering emphasis on organizational learning 
B)  Narrowing the scope of work 
C)  Setting highly abstract goals 
D)  Establishing rigid and enduring pay structures 
E)  Establishing policies that show concern for employees' needs

Question 5

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Accepted Answer

A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility 
A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility

Question 6

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Accepted Answer

A)  Ratio of personnel staff to employee population 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Working relationship between organizations and HRM department 
E)  Turnover rate 
A)  Ratio of personnel staff to employee population 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Working relationship between organizations and HRM department 
E)  Turnover rate

Question 7

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Accepted Answer

A) True 
 B)False

Question 8

The most popular way to empower employees is to design work so that it can be performed single-handedly by individuals.

Accepted Answer

A) True 
 B)False

Question 9

Job design aimed at empowerment:

Accepted Answer

A)  is complex. 
B)  limits flexibility. 
C)  includes access to resources. 
D)  increases employee turnover. 
E)  includes a rigid pay structure. 
A)  is complex. 
B)  limits flexibility. 
C)  includes access to resources. 
D)  increases employee turnover. 
E)  includes a rigid pay structure.

Question 10

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

At a high-performance organization,recru

Question 11

Performance measures should not include ethical standards.

Accepted Answer

A) True 
 B)False

Question 12

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Accepted Answer

A)  downsizing 
B)  outsourcing 
C)  offshoring 
D)  automation 
E)  diversification 
A)  downsizing 
B)  outsourcing 
C)  offshoring 
D)  automation 
E)  diversification

Question 13

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)  The extent to which training programs meet the needs of employees and the company 
B)  Training dollars per employee 
C)  Communication to employees about available training opportunities 
D)  Assistance in identifying management potential 
E)  Quality of introduction/orientation programs 
A)  The extent to which training programs meet the needs of employees and the company 
B)  Training dollars per employee 
C)  Communication to employees about available training opportunities 
D)  Assistance in identifying management potential 
E)  Quality of introduction/orientation programs

Question 14

Which one of the following is a selection method that organizations can adopt to identify employees who innovate,share ideas,and take initiative?

Accepted Answer

A)  Technical proficiency test 
B)  Psychological test 
C)  Structured interview 
D)  Aptitude test 
E)  Physical ability test 
A)  Technical proficiency test 
B)  Psychological test 
C)  Structured interview 
D)  Aptitude test 
E)  Physical ability test

Question 15

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following elements in a high-performance work system contribute(s)to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

A)  Organizational goals 
B)  Task design 
C)  Reward systems 
D)  Information systems 
E)  Training and development 
A)  Organizational goals 
B)  Task design 
C)  Reward systems 
D)  Information systems 
E)  Training and development

Question 17

An HRM audit is a formal review of the outcomes of HRM functions.

Accepted Answer

A) True 
 B)False

Question 18

The use of HR analytics involves measuring a program's success in terms of:

Accepted Answer

A)  whether it adopted a pro-innovation approach. 
B)  whether it was perceived as effective by external stakeholders. 
C)  whether it sustained the status quo. 
D)  whether it delivered value in an economic sense. 
E)  whether it enjoyed the support of trade unions. 
A)  whether it adopted a pro-innovation approach. 
B)  whether it was perceived as effective by external stakeholders. 
C)  whether it sustained the status quo. 
D)  whether it delivered value in an economic sense. 
E)  whether it enjoyed the support of trade unions.

Question 19

An organization's _____ usually makes most of the decisions about organizational structure.

Accepted Answer

A)  top management 
B)  HR department 
C)  supervisors 
D)  middle-level managers 
E)  technical analysts 
A)  top management 
B)  HR department 
C)  supervisors 
D)  middle-level managers 
E)  technical analysts

Question 20

Ethical behavior is a necessary condition of high performance because:

Accepted Answer

A)  It fosters competitiveness. 
B)  It empowers first-line managers and supervisors. 
C)  It helps eliminate organizational anarchy. 
D)  it contributes to good long-term relationships with employees, customers, and the public. 
E)  it encourages people to be highly innovative. 
A)  It fosters competitiveness. 
B)  It empowers first-line managers and supervisors. 
C)  It helps eliminate organizational anarchy. 
D)  it contributes to good long-term relationships with employees, customers, and the public. 
E)  it encourages people to be highly innovative.

A learning organization:

Define HR dashboard.

For an organization's human resource division,"customers" are the organization's top management.

Which of the following practices is most likely to enhance occupational intimacy?

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

The most popular way to empower employees is to design work so that it can be performed single-handedly by individuals.

Job design aimed at empowerment:

Discuss how recruitment and selection practices contribute to high performance in an organization.

Performance measures should not include ethical standards.

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Which one of the following is a selection method that organizations can adopt to identify employees who innovate,share ideas,and take initiative?

High-performance work systems are characterized by high employee turnover.

Which of the following elements in a high-performance work system contribute(s)to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

An HRM audit is a formal review of the outcomes of HRM functions.

The use of HR analytics involves measuring a program's success in terms of:

An organization's _____ usually makes most of the decisions about organizational structure.

Ethical behavior is a necessary condition of high performance because:

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Creating and Maintaining High-Performance Organizations

A learning organization:

Define HR dashboard.

For an organization's human resource division,"customers" are the organization's top management.

Which of the following practices is most likely to enhance occupational intimacy?

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

The most popular way to empower employees is to design work so that it can be performed single-handedly by individuals.

Job design aimed at empowerment:

Discuss how recruitment and selection practices contribute to high performance in an organization.

Performance measures should not include ethical standards.

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Which one of the following is a selection method that organizations can adopt to identify employees who innovate,share ideas,and take initiative?

High-performance work systems are characterized by high employee turnover.

Which of the following elements in a high-performance work system contribute(s)to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

An HRM audit is a formal review of the outcomes of HRM functions.

The use of HR analytics involves measuring a program's success in terms of:

An organization's _____ usually makes most of the decisions about organizational structure.

Ethical behavior is a necessary condition of high performance because:

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters