Question 1

In terms of BPR:

Accepted Answer

A) Job descriptions need not be adjusted. 
B) The attainment of short-term wins is a form of positive feedback. 
C) Once improvements are consolidated,further change should be avoided so that achieved improvements can be sustained. 
D) Institutionalising the new approaches does not involve changes in organisational culture. 
A) Job descriptions need not be adjusted. 
B) The attainment of short-term wins is a form of positive feedback. 
C) Once improvements are consolidated,further change should be avoided so that achieved improvements can be sustained. 
D) Institutionalising the new approaches does not involve changes in organisational culture. B

Question 2

Instead of turning up to work knowing that all they will be doing is one specific,narrowly defined task,employees become involved in a range of tasks and see how the tasks integrate with each other.This is a likely description of:

Accepted Answer

A) Employee empowerment. 
B) A functional environment. 
C) A business process oriented environment 
D) Multitasking. 
A) Employee empowerment. 
B) A functional environment. 
C) A business process oriented environment 
D) Multitasking. C

Question 3

Which of the following is NOT a central tenet of BPR?

Accepted Answer

A) Look for ways technology can potentially be applied to solve a business problem. 
B) Look for ways technology can potentially be applied to create a unique strategic position for an organisation. 
C) Look for ways technology can potentially be applied to help organisation grasp emergent opportunities. 
D) Look for ways technology can potentially be applied to help organisation sustain competitive advantage. 
A) Look for ways technology can potentially be applied to solve a business problem. 
B) Look for ways technology can potentially be applied to create a unique strategic position for an organisation. 
C) Look for ways technology can potentially be applied to help organisation grasp emergent opportunities. 
D) Look for ways technology can potentially be applied to help organisation sustain competitive advantage. D

Question 4

Vendor-managed inventory involves the buyer transferring the responsibility for:

Accepted Answer

A) physically holding inventory items. 
B) storing,retrieving,and acquiring inventory items. 
C) determining what,when and how much is purchased. 
D) keeping the inventory at a fixed and predetermined level. 
A) physically holding inventory items. 
B) storing,retrieving,and acquiring inventory items. 
C) determining what,when and how much is purchased. 
D) keeping the inventory at a fixed and predetermined level.

Question 5

The information business:

Accepted Answer

A) Cannot operate without modern information and communication technologies. 
B) Cannot operate on a manual basis. 
C) Is not popular because it adds middleman costs to final prices. 
D) Is useful for both everyday consumers and enterprise-level customers. 
A) Cannot operate without modern information and communication technologies. 
B) Cannot operate on a manual basis. 
C) Is not popular because it adds middleman costs to final prices. 
D) Is useful for both everyday consumers and enterprise-level customers.

Question 6

Which of the following is NOT a result of moving to a business process-based environment?

Accepted Answer

A) The way that the organisation is managed is changed. 
B) Functional barriers are broken down. 
C) The layer of middle management is thickened. 
D) Employee resistance. 
A) The way that the organisation is managed is changed. 
B) Functional barriers are broken down. 
C) The layer of middle management is thickened. 
D) Employee resistance.

Question 7

Identify some of the risks associated with BPR.

Accepted Answer

BPR is not without its critics,who often

Question 8

Which of the following statements regarding BPR is not true?

Accepted Answer

A) BPR is an attempt at downsizing. 
B) Ethical issues are involved in BPR. 
C) Social issues are involved in BPR. 
D) Employees can be extremely wary when BPR is mentioned. 
A) BPR is an attempt at downsizing. 
B) Ethical issues are involved in BPR. 
C) Social issues are involved in BPR. 
D) Employees can be extremely wary when BPR is mentioned.

Question 9

A business operates by sourcing data from various sources and compiling or customising it in a way that adds value for the end customer.This business is:

Accepted Answer

A) A compiler 
B) A data miner 
C) A customiser 
D) An aggregator 
A) A compiler 
B) A data miner 
C) A customiser 
D) An aggregator

Question 10

The philosophy of TQM is geared around four main concepts.These concepts are:

Accepted Answer

A) Quality,process,organisations,and management 
B) Quality,process,people,and management 
C) Quality,people,organisations,and management 
D) Quality,process,people,and organisation 
A) Quality,process,organisations,and management 
B) Quality,process,people,and management 
C) Quality,people,organisations,and management 
D) Quality,process,people,and organisation

Question 11

An ERP system is:

Accepted Answer

A) A complex set of computer program modules that integrate the different functional areas of the organisation. 
B) Developed around an information silo principle. 
C) A system that integrates functional and proprietary information systems in different departments in an organisation. 
D) Suitable for both large and small organisations. 
A) A complex set of computer program modules that integrate the different functional areas of the organisation. 
B) Developed around an information silo principle. 
C) A system that integrates functional and proprietary information systems in different departments in an organisation. 
D) Suitable for both large and small organisations.

Question 12

What are the benefits and problems of the functional perspective of the organisation?

Accepted Answer

One strong benefit of the functional per

Question 13

The business process can yield benefits for an organisation through:

Accepted Answer

A) Ignoring customer service and focussing on superior product design 
B) offering customers cheaper prices 
C) outsourcing all customer service activities 
D) improved customer service and customer relations through a value adding emphasis 
A) Ignoring customer service and focussing on superior product design 
B) offering customers cheaper prices 
C) outsourcing all customer service activities 
D) improved customer service and customer relations through a value adding emphasis

Question 14

The philosophy of TQM is geared around four main concepts.Explain.

Accepted Answer

The philosophy of TQM is geared around f

Question 15

People within the organisation need to be encouraged to provide feedback about the design of a process.This is particularly the case:

Accepted Answer

A) At the lower levels of the organisation. 
B) At the line manager level of the organisation. 
C) At the middle management level of the organisation. 
D) At the executive level of the organisation. 
A) At the lower levels of the organisation. 
B) At the line manager level of the organisation. 
C) At the middle management level of the organisation. 
D) At the executive level of the organisation.

Question 16

A sales person is processing a credit sale.As per company policy,the sales person should conduct the credit check and forward the result to a supervisor,who would then make a decision on the creditworthiness of the applicant and send this back to the sales person.This scenario is more likely to happen in:

Accepted Answer

A) Functionally based organisation 
B) Business process based organisation 
C) Both functionally based organisation and business process based organisation 
D) Neither functionally based organisation nor business process based organisation 
A) Functionally based organisation 
B) Business process based organisation 
C) Both functionally based organisation and business process based organisation 
D) Neither functionally based organisation nor business process based organisation

Question 17

There are two perspectives of organisational design:

Accepted Answer

A) Logical and physical 
B) Internal and external 
C) Functional and business process 
D) Scientific and practical 
A) Logical and physical 
B) Internal and external 
C) Functional and business process 
D) Scientific and practical

Question 18

A process that has been reengineered will have less of a role for specialists because:

Accepted Answer

A) Specialists are made redundant through the cost-cutting emphasis of BPR. 
B) Decisions that require specialists are removed from a process. 
C) Generalists are trained and act as specialists through the assistance of decision aids. 
D) Jobs are combined and key workers are given decision making responsibility. 
A) Specialists are made redundant through the cost-cutting emphasis of BPR. 
B) Decisions that require specialists are removed from a process. 
C) Generalists are trained and act as specialists through the assistance of decision aids. 
D) Jobs are combined and key workers are given decision making responsibility.

Question 19

Michael Porter puts forward five forces that shape the industry in which a firm operates.Which of the following is NOT one of the forces?

Accepted Answer

A) Threat of new entrants 
B) Legislative power of the government 
C) Rivalry among existing competitors 
D) Threat of substitute products or services 
A) Threat of new entrants 
B) Legislative power of the government 
C) Rivalry among existing competitors 
D) Threat of substitute products or services

Question 20

Michael Porter sees the implementation and attainment of strategies as consisting of five steps.Which of the following is NOT one of the steps?

Accepted Answer

A) Fit 
B) Uniqueness 
C) Operational efficiency 
D) Sustainability 
A) Fit 
B) Uniqueness 
C) Operational efficiency 
D) Sustainability

In terms of BPR:

Instead of turning up to work knowing that all they will be doing is one specific,narrowly defined task,employees become involved in a range of tasks and see how the tasks integrate with each other.This is a likely description of:

Which of the following is NOT a central tenet of BPR?

Vendor-managed inventory involves the buyer transferring the responsibility for:

The information business:

Which of the following is NOT a result of moving to a business process-based environment?

Identify some of the risks associated with BPR.

Which of the following statements regarding BPR is not true?

A business operates by sourcing data from various sources and compiling or customising it in a way that adds value for the end customer.This business is:

The philosophy of TQM is geared around four main concepts.These concepts are:

An ERP system is:

What are the benefits and problems of the functional perspective of the organisation?

The business process can yield benefits for an organisation through:

The philosophy of TQM is geared around four main concepts.Explain.

People within the organisation need to be encouraged to provide feedback about the design of a process.This is particularly the case:

There are two perspectives of organisational design:

A process that has been reengineered will have less of a role for specialists because:

Michael Porter puts forward five forces that shape the industry in which a firm operates.Which of the following is NOT one of the forces?

Michael Porter sees the implementation and attainment of strategies as consisting of five steps.Which of the following is NOT one of the steps?

Systems Fundamentals

Database Concepts I

Database Concepts II

XBRL Reporting

System Mapping and Documentation

Internal Controls I

Internal Controls II

Transaction Cycle The Revenue Cycle

Transaction Cycle The Expenditure Cycle

Transaction Cycle The Production Cycle

Transaction Cycle The HR Management and Payroll Cycle

Transaction Cycle The General Ledger and Financial Reporting Cycle

Systems Development

Auditing of Accounting Information Systems

Ethics, fraud and Computer Crime

Filters

Exam 2: Systems Characteristics and Considerations

In terms of BPR:

Instead of turning up to work knowing that all they will be doing is one specific,narrowly defined task,employees become involved in a range of tasks and see how the tasks integrate with each other.This is a likely description of:

Which of the following is NOT a central tenet of BPR?

Vendor-managed inventory involves the buyer transferring the responsibility for:

The information business:

Which of the following is NOT a result of moving to a business process-based environment?

Identify some of the risks associated with BPR.

Which of the following statements regarding BPR is not true?

A business operates by sourcing data from various sources and compiling or customising it in a way that adds value for the end customer.This business is:

The philosophy of TQM is geared around four main concepts.These concepts are:

An ERP system is:

What are the benefits and problems of the functional perspective of the organisation?

The business process can yield benefits for an organisation through:

The philosophy of TQM is geared around four main concepts.Explain.

People within the organisation need to be encouraged to provide feedback about the design of a process.This is particularly the case:

There are two perspectives of organisational design:

A process that has been reengineered will have less of a role for specialists because:

Michael Porter puts forward five forces that shape the industry in which a firm operates.Which of the following is NOT one of the forces?

Michael Porter sees the implementation and attainment of strategies as consisting of five steps.Which of the following is NOT one of the steps?

Systems Fundamentals

Database Concepts I

Database Concepts II

XBRL Reporting

System Mapping and Documentation

Internal Controls I

Internal Controls II

Transaction Cycle The Revenue Cycle

Transaction Cycle The Expenditure Cycle

Transaction Cycle The Production Cycle

Transaction Cycle The HR Management and Payroll Cycle

Transaction Cycle The General Ledger and Financial Reporting Cycle

Systems Development

Auditing of Accounting Information Systems

Ethics, fraud and Computer Crime

Filters