Question 1

An emphasis on business processes is different to a functional perspective of the organisation because a business process emphasis:

Accepted Answer

A) Offers highly defined tasks and responsibilities. 
B) Gives employees the freedom to do what they want in order to please the customer. 
C) Acknowledges cross-functional communication and action is essential to the customer's needs. 
D) Views the customer needs as secondary to those of the functional divisions. 
A) Offers highly defined tasks and responsibilities. 
B) Gives employees the freedom to do what they want in order to please the customer. 
C) Acknowledges cross-functional communication and action is essential to the customer's needs. 
D) Views the customer needs as secondary to those of the functional divisions.

Question 2

The logical consequence of Taylor's scientific management approach was that organisations:

Accepted Answer

A) Developed rigid hierarchies that sought to tightly control lower levels of the organisation. 
B) Developed highly interactive and flexible structures that could easily adapt to changing environments. 
C) Had employees who questioned procedures and sought to continually redefine their role. 
D) Streamlined the information flows across the organisation. 
A) Developed rigid hierarchies that sought to tightly control lower levels of the organisation. 
B) Developed highly interactive and flexible structures that could easily adapt to changing environments. 
C) Had employees who questioned procedures and sought to continually redefine their role. 
D) Streamlined the information flows across the organisation.

Question 3

An organisation is looking for a way to improve their accounts payable process.Someone suggested that they continue to send out paper invoices but allow customers to pay through their bank website and phone banking.This is an example of:

Accepted Answer

A) Electronic bill presentment 
B) Electronic bill presentment and payment 
C) Electronic bill payment 
D) Neither electronic bill presentment nor payment 
A) Electronic bill presentment 
B) Electronic bill presentment and payment 
C) Electronic bill payment 
D) Neither electronic bill presentment nor payment

Question 4

Benefits of a reengineered process from a customer's perspective do not include:

Accepted Answer

A) Better information availability. 
B) More convenient way of participating in a process. 
C) A specific reference point. 
D) Friendlier customer service. 
A) Better information availability. 
B) More convenient way of participating in a process. 
C) A specific reference point. 
D) Friendlier customer service.

Question 5

Organisations will benefit most from the application of IT when:

Accepted Answer

A) They use the most advanced and latest IT. 
B) All business processes are computerised. 
C) IT costs are brought to the minimum. 
D) The use of IT is driven by business needs and opportunities. 
A) They use the most advanced and latest IT. 
B) All business processes are computerised. 
C) IT costs are brought to the minimum. 
D) The use of IT is driven by business needs and opportunities.

Question 6

The design philosophy of ERP systems is centred on the idea of best practice.Discuss the disadvantages of this approach.

Accepted Answer

The business processes supported by an E

Question 7

Which one of the following is NOT a BPR principle in practice?

Accepted Answer

A) Combine jobs and let workers make decisions. 
B) Perform process steps in a functionally logical order. 
C) Allow processes to vary. 
D) Reduce the impediment of controls and reconciliations. 
A) Combine jobs and let workers make decisions. 
B) Perform process steps in a functionally logical order. 
C) Allow processes to vary. 
D) Reduce the impediment of controls and reconciliations.

Question 8

Which one of the following technology is more likely to be used in the billing and cash receipts process by the seller of goods?

Accepted Answer

A) RFID 
B) Electronic bill presentation and payment 
C) Electronic bill payment 
D) Evaluated receipts settlement 
A) RFID 
B) Electronic bill presentation and payment 
C) Electronic bill payment 
D) Evaluated receipts settlement

Question 9

Compare and contrast business process with business function.

Accepted Answer

A business process was defined as a seri

Question 10

Michael Porter sees a business as having two options when deciding on a strategy.These two options are:

Accepted Answer

A) Economies of scale and entry barrier 
B) Economies of scope and differentiation 
C) Price competition and product abundance 
D) Differentiation and cost leadership 
A) Economies of scale and entry barrier 
B) Economies of scope and differentiation 
C) Price competition and product abundance 
D) Differentiation and cost leadership

Question 11

Which of the following is not a problem or limitation of a functionally based organisational design?

Accepted Answer

A) Not reflective of the reality of today 
B) Lack of administrative power 
C) Slow to react to the environment 
D) Focuses on the wrong things 
A) Not reflective of the reality of today 
B) Lack of administrative power 
C) Slow to react to the environment 
D) Focuses on the wrong things

Question 12

Scientific management is concerned with:

Accepted Answer

A) Streamlined work flows across the organisation. 
B) Hierarchical control of the organisation through three levels of management. 
C) Clearly defining individual employee's responsibilities and tasks. 
D) Dividing the business structure into the optimal number of functional divisions. 
A) Streamlined work flows across the organisation. 
B) Hierarchical control of the organisation through three levels of management. 
C) Clearly defining individual employee's responsibilities and tasks. 
D) Dividing the business structure into the optimal number of functional divisions.

Question 13

An example of a strategic level decision would be:

Accepted Answer

A) Determining the quantity of raw materials to purchase 
B) Appointing a new line manager responsible for running the delivery department 
C) Reconfiguring the production line design to eliminate wasted time due to bottlenecks 
D) Deciding whether or not to acquire the remaining shares of a partially owned subsidiary 
A) Determining the quantity of raw materials to purchase 
B) Appointing a new line manager responsible for running the delivery department 
C) Reconfiguring the production line design to eliminate wasted time due to bottlenecks 
D) Deciding whether or not to acquire the remaining shares of a partially owned subsidiary

Question 14

What are the reasons for adopting a business process perspective within an organisation?

Accepted Answer

The process perspective offers an organi

Question 15

Although ERP systems are built around the idea of best practice,some organisations will choose not to adopt the ERP best practice,seeking instead to modify the design of the system.The mostly likely reason for doing so is:

Accepted Answer

A) Modifying the ERP system will lower the cost of implementation because redundant features are removed. 
B) The 'fit' between the system and the business processes needs to exist.Ii is easier to change the system than to change the organisational design. 
C) The ERP system is unable to drive some of the organisation's unique business processes that provide distinct competitive advantage to the organisation. 
D) Adopting an ERP system off the shelf erodes competitive advantage because everyone else has the same software at their disposal. 
A) Modifying the ERP system will lower the cost of implementation because redundant features are removed. 
B) The 'fit' between the system and the business processes needs to exist.Ii is easier to change the system than to change the organisational design. 
C) The ERP system is unable to drive some of the organisation's unique business processes that provide distinct competitive advantage to the organisation. 
D) Adopting an ERP system off the shelf erodes competitive advantage because everyone else has the same software at their disposal.

Question 16

What is a business process?

Accepted Answer

A) a series of interlocking activities that work together across the organisation to achieve some predetermined organisational goal. 
B) any activity performed by a business 
C) any core activity that produces a profit 
D) any activity performed by a manufacturing company providing that it produces a profit 
A) a series of interlocking activities that work together across the organisation to achieve some predetermined organisational goal. 
B) any activity performed by a business 
C) any core activity that produces a profit 
D) any activity performed by a manufacturing company providing that it produces a profit

Question 17

Which of the following is not a benefit of a functionally based organisational design?

Accepted Answer

A) Control and coordination 
B) Stability 
C) Communication efficiency 
D) Task specificity 
A) Control and coordination 
B) Stability 
C) Communication efficiency 
D) Task specificity

Question 18

There are four key components of the definition of BPR.Explain.

Accepted Answer

Business process re-engineering (BPR) is

Question 19

In the process perspective of the organisation,a flattened organisational design cannot:

Accepted Answer

A) Increase task specificity 
B) Reduce bureaucracy 
C) Create a more flexible organisation 
D) Identify tasks and functions that do not add value 
A) Increase task specificity 
B) Reduce bureaucracy 
C) Create a more flexible organisation 
D) Identify tasks and functions that do not add value

Question 20

Which of the following statements is NOT true regarding Australian businesses?

Accepted Answer

A) More than 90% of businesses are using the Internet. 
B) More than 80% of websites have some form of customer contact facility 
C) More than 70% of businesses have incorporated Internet into business processes 
D) The percentage of Australian businesses that have web presence has increased by 15% from 2003 to 2010. 
A) More than 90% of businesses are using the Internet. 
B) More than 80% of websites have some form of customer contact facility 
C) More than 70% of businesses have incorporated Internet into business processes 
D) The percentage of Australian businesses that have web presence has increased by 15% from 2003 to 2010.

An emphasis on business processes is different to a functional perspective of the organisation because a business process emphasis:

The logical consequence of Taylor's scientific management approach was that organisations:

An organisation is looking for a way to improve their accounts payable process.Someone suggested that they continue to send out paper invoices but allow customers to pay through their bank website and phone banking.This is an example of:

Benefits of a reengineered process from a customer's perspective do not include:

Organisations will benefit most from the application of IT when:

The design philosophy of ERP systems is centred on the idea of best practice.Discuss the disadvantages of this approach.

Which one of the following is NOT a BPR principle in practice?

Which one of the following technology is more likely to be used in the billing and cash receipts process by the seller of goods?

Compare and contrast business process with business function.

Michael Porter sees a business as having two options when deciding on a strategy.These two options are:

Which of the following is not a problem or limitation of a functionally based organisational design?

Scientific management is concerned with:

An example of a strategic level decision would be:

What are the reasons for adopting a business process perspective within an organisation?

Although ERP systems are built around the idea of best practice,some organisations will choose not to adopt the ERP best practice,seeking instead to modify the design of the system.The mostly likely reason for doing so is:

What is a business process?

Which of the following is not a benefit of a functionally based organisational design?

There are four key components of the definition of BPR.Explain.

In the process perspective of the organisation,a flattened organisational design cannot:

Which of the following statements is NOT true regarding Australian businesses?

Systems Fundamentals

Database Concepts I

Database Concepts II

XBRL Reporting

System Mapping and Documentation

Internal Controls I

Internal Controls II

Transaction Cycle The Revenue Cycle

Transaction Cycle The Expenditure Cycle

Transaction Cycle The Production Cycle

Transaction Cycle The HR Management and Payroll Cycle

Transaction Cycle The General Ledger and Financial Reporting Cycle

Systems Development

Auditing of Accounting Information Systems

Ethics, fraud and Computer Crime

Filters

Exam 2: Systems Characteristics and Considerations

An emphasis on business processes is different to a functional perspective of the organisation because a business process emphasis:

The logical consequence of Taylor's scientific management approach was that organisations:

An organisation is looking for a way to improve their accounts payable process.Someone suggested that they continue to send out paper invoices but allow customers to pay through their bank website and phone banking.This is an example of:

Benefits of a reengineered process from a customer's perspective do not include:

Organisations will benefit most from the application of IT when:

The design philosophy of ERP systems is centred on the idea of best practice.Discuss the disadvantages of this approach.

Which one of the following is NOT a BPR principle in practice?

Which one of the following technology is more likely to be used in the billing and cash receipts process by the seller of goods?

Compare and contrast business process with business function.

Michael Porter sees a business as having two options when deciding on a strategy.These two options are:

Which of the following is not a problem or limitation of a functionally based organisational design?

Scientific management is concerned with:

An example of a strategic level decision would be:

What are the reasons for adopting a business process perspective within an organisation?

Although ERP systems are built around the idea of best practice,some organisations will choose not to adopt the ERP best practice,seeking instead to modify the design of the system.The mostly likely reason for doing so is:

What is a business process?

Which of the following is not a benefit of a functionally based organisational design?

There are four key components of the definition of BPR.Explain.

In the process perspective of the organisation,a flattened organisational design cannot:

Which of the following statements is NOT true regarding Australian businesses?

Systems Fundamentals

Database Concepts I

Database Concepts II

XBRL Reporting

System Mapping and Documentation

Internal Controls I

Internal Controls II

Transaction Cycle The Revenue Cycle

Transaction Cycle The Expenditure Cycle

Transaction Cycle The Production Cycle

Transaction Cycle The HR Management and Payroll Cycle

Transaction Cycle The General Ledger and Financial Reporting Cycle

Systems Development

Auditing of Accounting Information Systems

Ethics, fraud and Computer Crime

Filters