Exam 13: Management Control Systems, the Balanced Scorecard, and Responsibility Accounting

Control systems in nonprofit organizations probably will never be as highly developed as in profit-seeking firms because in nonprofit organizations

Productivity is a measure of inputs divided by outputs.

To achieve maximum benefits at minimum cost, a management control system must

The following information pertains to the Southern Territory of Nordeen Company: -The contribution by segment is

The contribution margin

The following information pertains to the Northwest Territory of Jordan, Inc.: -The contribution by segment is

Compare financial and nonfinancial performance, and explain why planning and control systems should consider both.

A measure of outputs divided by inputs.

The first step in designing a management control system is

A management control system can be designed to stress all of the following simultaneously EXCEPT

Conway Corporation and Philips Company are computer companies. Comparative data for 20X1 and 20X3 are given below. Assume that each 20X1 dollar is equivalent to 1.45 of the 20X3 dollars, due to inflation. -What is Philips' revenues per employee in terms of 20X3 dollars?

Total quality management focuses on prevention of defects and on customer satisfaction.

The Tree Company provided the following information: Required: Prepare a contribution approach income statement for the company as a whole and also for the divisions.

The application of quality principles to all of the organization's endeavours to satisfy customers.

Any cost that cannot be affected by the management of a responsibility centre within a given time span.

Conway Corporation and Philips Company are computer companies. Comparative data for 20X1 and 20X3 are given below. Assume that each 20X1 dollar is equivalent to 1.45 of the 20X3 dollars, due to inflation. -What is Conway's 20X3 productivity measure in terms of revenues per employee?

The time taken to complete a product or service or any of the components of a product or service is called the

All of the following are financial objectives of responsibility centres EXCEPT

Internal failure costs include

Any cost that is influenced by a manager's decisions and actions.