Exam 11: Performance Evaluation and the Balanced Scorecard

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What is the Toy Division's Return on Investment (ROI)?

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Profit margin is calculated as sales divided by operating income.

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Variances which exceed a certain dollar amount or a certain percentage are the variances which are investigated when using management by exception.

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Chardon had the following financial results for last month.What type of responsibility centre do these financial results reflect? Chardon had the following financial results for last month.What type of responsibility centre do these financial results reflect?

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The number of on-time deliveries would be an example of measuring which perspective?

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Customer satisfaction ratings would be an example of the

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Customer satisfaction,operational efficiency,and employee excellence are often measured as part of the balanced scorecard approach.

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Using what measure may cause a manager to reject a project that would be profitable for the company as a whole?

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Companies that decentralize split their operations into different divisions or operating units.

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The following information for Comfy Inns was available for the past year: The following information for Comfy Inns was available for the past year:     Management has a 25% target rate of return.Comfy's weighted average cost of capital is 17% and its effective tax rate is 32%. Calculate the EVA. Management has a 25% target rate of return.Comfy's weighted average cost of capital is 17% and its effective tax rate is 32%. Calculate the EVA.

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Economic Value Added (EVA)is a special type of Return on Investment (ROI)calculation.

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What is the cause of a favourable sales volume variance for revenues?

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What is The Plastic Lumber Company's Outdoor Furniture Division residual income?

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Decentralization allows top management to concentrate on long-term strategic planning.

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What is the Toy Division's Economic Value Added (EVA)?

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What is the First Electronics Corporation cell phone division's Residual Income (RI)?

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What is the First Electronics Corporation cell phone division's Return on Investment (ROI)?

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The use of return on investment (ROI)as a performance measure may lead managers to reject projects that would be profitable for the company as a whole.

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Roberts Corporation has an ROI of 23%,total assets of $5,250,000,and current liabilities of $950,000.What is Roberts Corporation's operating income?

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What is the Tandem division's profit margin?

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