Exam 11: Performance Evaluation and the Balanced Scorecard
Exam 1: Introduction to Managerial Accounting196 Questions
Exam 2: Building Blocks of Managerial Accounting226 Questions
Exam 3: Job Costing302 Questions
Exam 4: Activity Based Costing163 Questions
Exam 5: Process Costing258 Questions
Exam 6: Cost Behaviour320 Questions
Exam 7: Cost-Volume-Profit Analysis225 Questions
Exam 8: Short-Term Business Decisions234 Questions
Exam 9: The Master Budget and Responsibility Accounting193 Questions
Exam 10: Flexible Budgets and Standard Costs222 Questions
Exam 11: Performance Evaluation and the Balanced Scorecard167 Questions
Exam 12: Capital Investment Decisions and the Time Value of Money175 Questions
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Profit margin is calculated as sales divided by operating income.
(True/False)
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Variances which exceed a certain dollar amount or a certain percentage are the variances which are investigated when using management by exception.
(True/False)
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Chardon had the following financial results for last month.What type of responsibility centre do these financial results reflect?


(Multiple Choice)
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The number of on-time deliveries would be an example of measuring which perspective?
(Multiple Choice)
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Customer satisfaction,operational efficiency,and employee excellence are often measured as part of the balanced scorecard approach.
(True/False)
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Using what measure may cause a manager to reject a project that would be profitable for the company as a whole?
(Multiple Choice)
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Companies that decentralize split their operations into different divisions or operating units.
(True/False)
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The following information for Comfy Inns was available for the past year:
Management has a 25% target rate of return.Comfy's weighted average cost of capital is 17% and its effective tax rate is 32%.
Calculate the EVA.

(Essay)
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Economic Value Added (EVA)is a special type of Return on Investment (ROI)calculation.
(True/False)
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What is the cause of a favourable sales volume variance for revenues?
(Multiple Choice)
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What is The Plastic Lumber Company's Outdoor Furniture Division residual income?
(Multiple Choice)
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Decentralization allows top management to concentrate on long-term strategic planning.
(True/False)
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What is the First Electronics Corporation cell phone division's Residual Income (RI)?
(Multiple Choice)
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What is the First Electronics Corporation cell phone division's Return on Investment (ROI)?
(Multiple Choice)
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The use of return on investment (ROI)as a performance measure may lead managers to reject projects that would be profitable for the company as a whole.
(True/False)
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Roberts Corporation has an ROI of 23%,total assets of $5,250,000,and current liabilities of $950,000.What is Roberts Corporation's operating income?
(Multiple Choice)
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