Question 1

Which of the following organizations would $\textbf{   not       }$ benefit from benchmarking?

Accepted Answer

A) Equipment manufacturer. 
B) Law firm. 
C) Community college. 
D) All of these ans choices are correct. 
A) Equipment manufacturer. 
B) Law firm. 
C) Community college. 
D) All of these ans choices are correct.

Question 2

A manager can use a performance dashboard for

Accepted Answer

A) Driving business operations. 
B) Focusing on critical measures. 
C) Both driving business operations and focusing on critical measures. 
D) Neither driving business operations nor focusing on critical measures. 
A) Driving business operations. 
B) Focusing on critical measures. 
C) Both driving business operations and focusing on critical measures. 
D) Neither driving business operations nor focusing on critical measures.

Question 3

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order.
   
a.Calculate the delivery cycle time.
b.Calculate the manufacturing cycle time.
c.Calculate the manufacturing cycle efficiency.

Accepted Answer

a..25 + 1.00 + .25 + 12.00 + .

Question 4

Which of the following is $\textbf{     not    }$  a measure that relates to the internal business processes perspective?

Accepted Answer

A) Return on investment 
B) Cost per unit 
C) Rework hours 
D) Defect rate 
A) Return on investment 
B) Cost per unit 
C) Rework hours 
D) Defect rate

Question 5

Manufacturing cycle efficiency is calculated as

Accepted Answer

A) Value-added processing time divided by non-valued added processing time. 
B) Non-value-added processing time divided by total manufacturing cycle time. 
C) Value-added processing time divided by total manufacturing cycle time. 
D) Direct cost of manufacturing divided by total manufacturing cost. 
A) Value-added processing time divided by non-valued added processing time. 
B) Non-value-added processing time divided by total manufacturing cycle time. 
C) Value-added processing time divided by total manufacturing cycle time. 
D) Direct cost of manufacturing divided by total manufacturing cost.

Question 6

In determining whether benchmarking is worth the effort,a company must assess the potential return from a benchmarking project.

Accepted Answer

A) True 
 B)False

Question 7

Perfect manufacturing cycle efficiency would yield a ratio of zero - that is,no processing time would be non-value-added.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following $\textbf{      not    }$ a qualitative measure that McDonald's would use?

Accepted Answer

A) Accidents per month 
B) Customer retention 
C) Current ratio 
D) Number of orders filled incorrectly. 
A) Accidents per month 
B) Customer retention 
C) Current ratio 
D) Number of orders filled incorrectly.

Question 9

A performance dashboard does which of the following?

Accepted Answer

A) Offers a visual display of key performance measures 
B) Offers managers the opportunity to drill down into the data to obtain information 
C) Both Offers a visual display of key performance measures and Offers managers the opportunity to drill down into the data to obtain information 
D) Neither Both Offers a visual display of key performance measures nor Offers managers the opportunity to drill down into the data to obtain information 
A) Offers a visual display of key performance measures 
B) Offers managers the opportunity to drill down into the data to obtain information 
C) Both Offers a visual display of key performance measures and Offers managers the opportunity to drill down into the data to obtain information 
D) Neither Both Offers a visual display of key performance measures nor Offers managers the opportunity to drill down into the data to obtain information

Question 10

On January 4th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order.

Calculate the manufacturing cycle time.

Accepted Answer

A)  500 hours 
B)  507 hours 
C)  502 hours 
D)  505 hours 
A)  500 hours 
B)  507 hours 
C)  502 hours 
D)  505 hours

Question 11

Which of the following is $\textbf{    not     }$  a measure that relates to the learning and growth perspective?

Accepted Answer

A) Percentage of vacancies filled with internal candidates 
B) Product return rate 
C) Technology spending per employee 
D) Suggestions generated by employees 
A) Percentage of vacancies filled with internal candidates 
B) Product return rate 
C) Technology spending per employee 
D) Suggestions generated by employees

Question 12

Which of the following is $\textbf{   not       }$ a reason companies use key performance indicators?

Accepted Answer

A) Align business activity with corporate strategy 
B) Improve company performance 
C) Improve timeliness of business decisions 
D) All of these ans choices are reasons companies use key performance indicators 
A) Align business activity with corporate strategy 
B) Improve company performance 
C) Improve timeliness of business decisions 
D) All of these ans choices are reasons companies use key performance indicators

Question 13

Lagging indicators can be used to

Accepted Answer

A) Measure past performance. 
B) Predict future results. 
C) Provide evidence that a certain result has been obtained. 
D) All of these ans choices are correct. 
A) Measure past performance. 
B) Predict future results. 
C) Provide evidence that a certain result has been obtained. 
D) All of these ans choices are correct.

Question 14

The goal of benchmarking is to identify those best practices that improve both quality and productivity.

Accepted Answer

A) True 
 B)False

Question 15

If a public utility company wanted to benchmark ways to protect its underground electrical cables,which of the following companies should they $\textbf{         not }$ contact?

Accepted Answer

A) Telephone company. 
B) Wi-Fi company. 
C) Another public utility company. 
D) Cable television company. 
A) Telephone company. 
B) Wi-Fi company. 
C) Another public utility company. 
D) Cable television company.

Question 16

Good Morning Day Care Center is a child care facility.Good Morning is considering benchmarking with Lights Out Motel,a small,successful motel located on the same block as Good Morning.
Required:

List five processes would Good Morning have in common with those of a motel?

Accepted Answer

Answers will vary,some examples include:

Question 17

For managers to adequately monitor the organization's performance,they need to use

Accepted Answer

A) Leading indicators. 
B) Lagging indicators. 
C) Both leading indicators and lagging indicators. 
D) Neither leading indicators nor lagging indicators. 
A) Leading indicators. 
B) Lagging indicators. 
C) Both leading indicators and lagging indicators. 
D) Neither leading indicators nor lagging indicators.

Question 18

Benchmarking is appropriate only within a company's industry.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of a fifth perspective that some organizations may want to add to their balanced scorecard?

Accepted Answer

A) Supplier relations 
B) Community involvement 
C) Environment impart 
D) Any of these ans choices are correct 
A) Supplier relations 
B) Community involvement 
C) Environment impart 
D) Any of these ans choices are correct

Question 20

A difference in quantitative indicators and qualitative indicators is

Accepted Answer

A) Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective. 
B) Qualitative indicators are subjective and quantitative indicators are objective. 
C) Both Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective and Qualitative indicators are subjective and quantitative indicators are objective. 
D) Neither Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective nor Qualitative indicators are subjective and quantitative indicators are objective. 
A) Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective. 
B) Qualitative indicators are subjective and quantitative indicators are objective. 
C) Both Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective and Qualitative indicators are subjective and quantitative indicators are objective. 
D) Neither Quantitative indicators are the same regardless of who is doing the measuring whereas qualitative indicators will differ among individual since each one has a unique perspective nor Qualitative indicators are subjective and quantitative indicators are objective.

Which of the following organizations would $\textbf{ not }$ benefit from benchmarking?

A manager can use a performance dashboard for

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order. a.Calculate the delivery cycle time. b.Calculate the manufacturing cycle time. c.Calculate the manufacturing cycle efficiency.

Which of the following is $\textbf{ not }$ a measure that relates to the internal business processes perspective?

Manufacturing cycle efficiency is calculated as

In determining whether benchmarking is worth the effort,a company must assess the potential return from a benchmarking project.

Perfect manufacturing cycle efficiency would yield a ratio of zero - that is,no processing time would be non-value-added.

Which of the following $\textbf{ not }$ a qualitative measure that McDonald's would use?

A performance dashboard does which of the following?

On January 4^th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Calculate the manufacturing cycle time.

Which of the following is $\textbf{ not }$ a measure that relates to the learning and growth perspective?

Which of the following is $\textbf{ not }$ a reason companies use key performance indicators?

Lagging indicators can be used to

The goal of benchmarking is to identify those best practices that improve both quality and productivity.

If a public utility company wanted to benchmark ways to protect its underground electrical cables,which of the following companies should they $\textbf{ not }$ contact?

Good Morning Day Care Center is a child care facility.Good Morning is considering benchmarking with Lights Out Motel,a small,successful motel located on the same block as Good Morning. Required: List five processes would Good Morning have in common with those of a motel?

For managers to adequately monitor the organization's performance,they need to use

Benchmarking is appropriate only within a company's industry.

Which of the following is an example of a fifth perspective that some organizations may want to add to their balanced scorecard?

A difference in quantitative indicators and qualitative indicators is

Accounting As a Tool for Management

Cost Behavior and Cost Estimation Summary of Questions by Objectives and Blooms Taxonomy

Cost-Volume-Profit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity Based Management

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Decentralizing and Performance Evaluation

Financial Statement Analysis

Statement of Cash Flows

Topic Focus: Process Costing

Topic Focus Variable and Absorption Costing

Topic Focus Standard Costing Systems

Topic Focus Customer Profitability

Filters

Exam 11: Performance Evaluation Revisited: a Balanced Approach

Which of the following organizations would not \textbf{ not } not benefit from benchmarking?

A manager can use a performance dashboard for

Morgan Company has provided you with the following information on an order it received for fifty widgets.Listed below is the timeline for processing the order. a.Calculate the delivery cycle time. b.Calculate the manufacturing cycle time. c.Calculate the manufacturing cycle efficiency.

Which of the following is not \textbf{ not } not a measure that relates to the internal business processes perspective?

Manufacturing cycle efficiency is calculated as

In determining whether benchmarking is worth the effort,a company must assess the potential return from a benchmarking project.

Perfect manufacturing cycle efficiency would yield a ratio of zero - that is,no processing time would be non-value-added.

Which of the following not \textbf{ not } not a qualitative measure that McDonald's would use?

A performance dashboard does which of the following?

On January 4th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Calculate the manufacturing cycle time.

Which of the following is not \textbf{ not } not a measure that relates to the learning and growth perspective?

Which of the following is not \textbf{ not } not a reason companies use key performance indicators?

Lagging indicators can be used to

The goal of benchmarking is to identify those best practices that improve both quality and productivity.

If a public utility company wanted to benchmark ways to protect its underground electrical cables,which of the following companies should they not \textbf{ not } not contact?

Good Morning Day Care Center is a child care facility.Good Morning is considering benchmarking with Lights Out Motel,a small,successful motel located on the same block as Good Morning. Required: List five processes would Good Morning have in common with those of a motel?

For managers to adequately monitor the organization's performance,they need to use

Benchmarking is appropriate only within a company's industry.

Which of the following is an example of a fifth perspective that some organizations may want to add to their balanced scorecard?

A difference in quantitative indicators and qualitative indicators is

Accounting As a Tool for Management

Cost Behavior and Cost Estimation Summary of Questions by Objectives and Blooms Taxonomy

Cost-Volume-Profit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity Based Management

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Decentralizing and Performance Evaluation

Financial Statement Analysis

Statement of Cash Flows

Topic Focus: Process Costing

Topic Focus Variable and Absorption Costing

Topic Focus Standard Costing Systems

Topic Focus Customer Profitability

Filters

Which of the following organizations would $\textbf{ not }$ benefit from benchmarking?

Which of the following is $\textbf{ not }$ a measure that relates to the internal business processes perspective?

Which of the following $\textbf{ not }$ a qualitative measure that McDonald's would use?

On January 4^th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Calculate the manufacturing cycle time.

Which of the following is $\textbf{ not }$ a measure that relates to the learning and growth perspective?

Which of the following is $\textbf{ not }$ a reason companies use key performance indicators?

If a public utility company wanted to benchmark ways to protect its underground electrical cables,which of the following companies should they $\textbf{ not }$ contact?