Exam 11: Performance Evaluation Revisited: a Balanced Approach

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Another way of evaluating a company's performance is to compare it to other companies.This is called benchmarking. Required: Explain benchmarking, including its definition, goal, and the items that benchmarking focuses on.

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A measure that provides managers with information they need to take timely,corrective action are referred to as

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Which of the following does not describe the learning and growth perspective?

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A performance dashboard does which of the following?

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A balanced scorecard should include five to seven measures in each of four perspectives: Learning and growth,internal business processes,customer,and financial. Required: List five measures that relate to the financial perspective.

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Which of the following is  not \textbf{ not } an example of a lagging indicator?

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When using the balanced scorecard to monitor performance,which of the following perspectives is the foundation for improvement in all other areas?

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Delivery cycle time is the difference between

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Which of the following does benchmarking  not \textbf{ not } focus on?

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Qualitative indicators tend to be based on

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Direct materials variances,direct labor variances,return on investment,residual income and EVA are performance measures that are Direct materials variances,direct labor variances,return on investment,residual income and EVA are performance measures that are

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Which of the following is a fifth perspective that some organizations add to the balanced scorecard?

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A balanced scorecard does  not \textbf{ not }

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On January 4th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. On January 4<sup>th</sup>,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order.     Calculate the delivery cycle time. Calculate the delivery cycle time.

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Benchmarking is about trying to achieve another company's metrics.

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When using the balanced scorecard to monitor performance,the financial perspective Answers which of the following questions?

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A visual display of the key measures related to an organization's operational goals and strategies is referred to as a

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To balance the scorecard,organizations should also select

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Which of the following strategies relate to the learning and growth perspective?

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Which of the following is a measure that relates to the customer perspective?

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