Question 1

The time between an order's placement and its shipment is referred to as

Accepted Answer

A) Delivery cycle time. 
B) Production cycle time. 
C) Sales order cycle time. 
D) Throughput time. 
A) Delivery cycle time. 
B) Production cycle time. 
C) Sales order cycle time. 
D) Throughput time.

Question 2

Ledbetter Industries makes and sells two types of outdoor canvas canopies.Ledbetter has provided you with the following timeline information stated in hours for its two products: Standard and Deluxe.
   
a.Calculate the manufacturing cycle time for each product.
b.Calculate the manufacturing cycle efficiency for each product.

Accepted Answer

a.	Standard:	.25 + 6.00 + .25

Question 3

Which of the following is $\textbf{    not     }$  a measure that relates to the internal business processes perspective?

Accepted Answer

A) Percentage of on-time deliveries 
B) Response time to customer request 
C) Delivery cycle time 
D) Product return rate 
A) Percentage of on-time deliveries 
B) Response time to customer request 
C) Delivery cycle time 
D) Product return rate

Question 4

Before deciding whether a measure is a leading or lagging indicator,a manager should be sure to know

Accepted Answer

A) What event the measure is related to. 
B) Whether the measure is used by other companies in the industry. 
C) Both What event the measure is related to and Whether the measure is used by other companies in the industry. 
D) Neither What event the measure is related to nor Whether the measure is used by other companies in the industry. 
A) What event the measure is related to. 
B) Whether the measure is used by other companies in the industry. 
C) Both What event the measure is related to and Whether the measure is used by other companies in the industry. 
D) Neither What event the measure is related to nor Whether the measure is used by other companies in the industry.

Question 5

Which of the following is $\textbf{     not     }$ a measure that relates to the customer perspective?

Accepted Answer

A) Market share 
B) Product return rate 
C) Delivery cycle time 
D) Percentage of revenue from new customers 
A) Market share 
B) Product return rate 
C) Delivery cycle time 
D) Percentage of revenue from new customers

Question 6

Which of the following is $\textbf{     not     }$ a main barrier to the effective use of nonfinancial performance measures by organizations?

Accepted Answer

A) Skepticism that the measures are directly related to the bottom line 
B) Lack of management skill needed to implement the measures 
C) Lack of familiarity with the measures on the part of the board members 
D) Undeveloped tools for analyzing the measures 
A) Skepticism that the measures are directly related to the bottom line 
B) Lack of management skill needed to implement the measures 
C) Lack of familiarity with the measures on the part of the board members 
D) Undeveloped tools for analyzing the measures

Question 7

The practice of using data from other organizations to identify the processes and practices associated with world-class performance is referred to as

Accepted Answer

A) Benchmarking. 
B) Dashboarding. 
C) Industry flowcharting. 
D) Scorecarding. 
A) Benchmarking. 
B) Dashboarding. 
C) Industry flowcharting. 
D) Scorecarding.

Question 8

Which of the following is $\textbf{     not     }$ a measure that relates to the financial perspective?

Accepted Answer

A) Net income 
B) Percentage of revenue from new customers 
C) Earnings per share 
D) Revenue growth 
A) Net income 
B) Percentage of revenue from new customers 
C) Earnings per share 
D) Revenue growth

Question 9

Benchmarking is not about trying to achieve another company's metrics,but about

Accepted Answer

A) Maintaining internal processes and customer relations to stay competitive with other companies in the industry. 
B) Replicating the successful practices that lead to their outstanding metrics. 
C) Trying to outperform the other company in its best practices areas. 
D) Outdoing the other company in profit and reputation. 
A) Maintaining internal processes and customer relations to stay competitive with other companies in the industry. 
B) Replicating the successful practices that lead to their outstanding metrics. 
C) Trying to outperform the other company in its best practices areas. 
D) Outdoing the other company in profit and reputation.

Question 10

Although executives recognize the importance of nonfinancial performance measures,companies are not particularly good at using them.

Accepted Answer

A) True 
 B)False

Question 11

Because the organization’s vision and strategy lie at the heart of the balanced scorecard, the first step in developing the scorecard is to clarify the strategic focus. As part of this process, organizations may develop a strategy map.

Required:

a.	What is a strategy map?

b.	Discuss the process of building a balance scorecard.

Accepted Answer

a.	A strategy map is a pictorial represe

Question 12

A strategy map

Accepted Answer

A) Is a visual display of the key measures related to an organization's strategies. 
B) Is a pictorial representation of the cause-and-effect relationships embodied in the strategies. 
C) Is a visual display of the corporation's strategies. 
D) Is a pictorial representation of the particular strategies that have been met by the organizational 
A) Is a visual display of the key measures related to an organization's strategies. 
B) Is a pictorial representation of the cause-and-effect relationships embodied in the strategies. 
C) Is a visual display of the corporation's strategies. 
D) Is a pictorial representation of the particular strategies that have been met by the organizational

Question 13

The balanced scorecard assists in communicating the corporate strategy throughout the organization.

Accepted Answer

A) True 
 B)False

Question 14

When using the balanced scorecard to monitor performance,the learning and growth perspective Answers which of the following questions?

Accepted Answer

A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry? 
A) Are we developing employees and providing technologies that facilitate change and improvement? 
B) Are we creating products and hiring employees with skills to create product and deliver them in a timely manner? 
C) Are we meeting our stakeholders' expectations? 
D) Are we growing in a manner to be competitive in the industry?

Question 15

Indicators that measure successful progression toward the organization's goals are referred to as

Accepted Answer

A) Key performance indicators 
B) Specific indicators 
C) Lagging indicators 
D) Dashboard indicators 
A) Key performance indicators 
B) Specific indicators 
C) Lagging indicators 
D) Dashboard indicators

Question 16

Which of the following is not one of the four balanced scorecard perspectives?

Accepted Answer

A) Customer 
B) Financial 
C) Learning and growing 
D) All of these ans choices are balanced scorecard perspectives 
A) Customer 
B) Financial 
C) Learning and growing 
D) All of these ans choices are balanced scorecard perspectives

Question 17

Which of the following is $\textbf{    not     }$  a measure that relates to the financial perspective?

Accepted Answer

A) EVA 
B) Return on investment 
C) Cost per 
D) Profit margin 
A) EVA 
B) Return on investment 
C) Cost per 
D) Profit margin

Question 18

Countless measures could be captured and reported to managers.The best measures are SMART: specific,measurable,actionable,relevant,and timely.Listed below are examples of poorly constructed performance measures.For each component of SMART,provide two better measures for the following poorly constructed performance measures.

Accepted Answer

The answer of Countless measures could be captured and reported...

Question 19

Building a balanced scorecard involves

Accepted Answer

A) Clarifying strategies. 
B) Translating strategies into operational objectives. 
C) Selecting measures that provide evidence of objectives achievements. 
D) All of these ans choices are correct. 
A) Clarifying strategies. 
B) Translating strategies into operational objectives. 
C) Selecting measures that provide evidence of objectives achievements. 
D) All of these ans choices are correct.

Question 20

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer:
  
What is the delivery cycle time?

Accepted Answer

July 21<sup>st</sup>

The time between an order's placement and its shipment is referred to as

Which of the following is $\textbf{ not }$ a measure that relates to the internal business processes perspective?

Before deciding whether a measure is a leading or lagging indicator,a manager should be sure to know

Which of the following is $\textbf{ not }$ a measure that relates to the customer perspective?

Which of the following is $\textbf{ not }$ a main barrier to the effective use of nonfinancial performance measures by organizations?

The practice of using data from other organizations to identify the processes and practices associated with world-class performance is referred to as

Which of the following is $\textbf{ not }$ a measure that relates to the financial perspective?

Benchmarking is not about trying to achieve another company's metrics,but about

Although executives recognize the importance of nonfinancial performance measures,companies are not particularly good at using them.

A strategy map

The balanced scorecard assists in communicating the corporate strategy throughout the organization.

When using the balanced scorecard to monitor performance,the learning and growth perspective Answers which of the following questions?

Indicators that measure successful progression toward the organization's goals are referred to as

Which of the following is not one of the four balanced scorecard perspectives?

Which of the following is $\textbf{ not }$ a measure that relates to the financial perspective?

Building a balanced scorecard involves

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer: What is the delivery cycle time?

Accounting As a Tool for Management

Cost Behavior and Cost Estimation Summary of Questions by Objectives and Blooms Taxonomy

Cost-Volume-Profit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity Based Management

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Decentralizing and Performance Evaluation

Financial Statement Analysis

Statement of Cash Flows

Topic Focus: Process Costing

Topic Focus Variable and Absorption Costing

Topic Focus Standard Costing Systems

Topic Focus Customer Profitability

Filters

Exam 11: Performance Evaluation Revisited: a Balanced Approach

The time between an order's placement and its shipment is referred to as

Which of the following is not \textbf{ not } not a measure that relates to the internal business processes perspective?

Before deciding whether a measure is a leading or lagging indicator,a manager should be sure to know

Which of the following is not \textbf{ not } not a measure that relates to the customer perspective?

Which of the following is not \textbf{ not } not a main barrier to the effective use of nonfinancial performance measures by organizations?

The practice of using data from other organizations to identify the processes and practices associated with world-class performance is referred to as

Which of the following is not \textbf{ not } not a measure that relates to the financial perspective?

Benchmarking is not about trying to achieve another company's metrics,but about

Although executives recognize the importance of nonfinancial performance measures,companies are not particularly good at using them.

A strategy map

The balanced scorecard assists in communicating the corporate strategy throughout the organization.

When using the balanced scorecard to monitor performance,the learning and growth perspective Answers which of the following questions?

Indicators that measure successful progression toward the organization's goals are referred to as

Which of the following is not one of the four balanced scorecard perspectives?

Which of the following is not \textbf{ not } not a measure that relates to the financial perspective?

Building a balanced scorecard involves

Patton's Manufacturing has provided the following information relating to a large order of Part #2347 transistors for a major customer: What is the delivery cycle time?

Accounting As a Tool for Management

Cost Behavior and Cost Estimation Summary of Questions by Objectives and Blooms Taxonomy

Cost-Volume-Profit Analysis and Pricing Decisions

Product Costs and Job Order Costing

Planning and Forecasting

Performance Evaluation: Variance Analysis

Activity-Based Costing and Activity Based Management

Using Accounting Information to Make Managerial Decisions

Capital Budgeting

Decentralizing and Performance Evaluation

Financial Statement Analysis

Statement of Cash Flows

Topic Focus: Process Costing

Topic Focus Variable and Absorption Costing

Topic Focus Standard Costing Systems

Topic Focus Customer Profitability

Filters

Which of the following is $\textbf{ not }$ a measure that relates to the internal business processes perspective?

Which of the following is $\textbf{ not }$ a measure that relates to the customer perspective?

Which of the following is $\textbf{ not }$ a main barrier to the effective use of nonfinancial performance measures by organizations?

Which of the following is $\textbf{ not }$ a measure that relates to the financial perspective?

Which of the following is $\textbf{ not }$ a measure that relates to the financial perspective?