Question 1

What are some ways you can help the other person "save face?" What impact might these strategies have on the conflict?

Accepted Answer

There are several ways to help the other person "save face" in a conflict. One way is to acknowledge their perspective and feelings, even if you don't agree with them. This can help them feel heard and respected, which can reduce defensiveness and hostility in the conflict. Another way is to offer them a way to gracefully back down from their position, such as by providing them with a face-saving excuse or compromise that allows them to save face while still finding a resolution to the conflict. Additionally, showing empathy and understanding towards their situation can also help them save face by validating their emotions and experiences.

These strategies can have a significant impact on the conflict by reducing tension and defensiveness, and creating a more collaborative and respectful environment for finding a resolution. By helping the other person save face, you can build trust and rapport, which can lead to a more constructive and positive outcome for both parties involved. It can also prevent the conflict from escalating and becoming more entrenched, as it allows both parties to maintain their dignity and self-respect. Overall, these strategies can help to de-escalate the conflict and create a more conducive environment for finding a mutually beneficial solution.

Question 2

Which of the following statement is NOT true about relational issues and identity?

Accepted Answer

A)  Identity issues do not affect relationship messages. 
B)  You always give relational messages. 
C)  We each translate or interpret relational messages differently. 
D)  Relational interests are more important than topic interests. 
E)  Our relational interests are triggered in reaction to the other's behavior. 
A)  Identity issues do not affect relationship messages. 
B)  You always give relational messages. 
C)  We each translate or interpret relational messages differently. 
D)  Relational interests are more important than topic interests. 
E)  Our relational interests are triggered in reaction to the other's behavior. A

Question 3

Which of the following are considered to be the "drivers" of disputes?

Accepted Answer

A)  Topic; relationship 
B)  Relationship; identity 
C)  Identity; process 
D)  Process; topic 
E)  Topic; relationship. 
A)  Topic; relationship 
B)  Relationship; identity 
C)  Identity; process 
D)  Process; topic 
E)  Topic; relationship. B

Question 4

Describe and provide an example of the relationship between identity goals and face-saving.

Accepted Answer

Identity goals and face-saving are close

Question 5

Which of the following is NOT true about the nature of overlapping TRIP goals?

Accepted Answer

A)  Interests overlap with each other and differ in primacy. 
B)  Identity and relationship issues underlie topic and process issues. 
C)  In a serious dispute, content-only solutions are typically the most satisfying. 
D)  Conflict parties often specialize in one kind of goal. 
E)  Goals may emerge in a different form. 
A)  Interests overlap with each other and differ in primacy. 
B)  Identity and relationship issues underlie topic and process issues. 
C)  In a serious dispute, content-only solutions are typically the most satisfying. 
D)  Conflict parties often specialize in one kind of goal. 
E)  Goals may emerge in a different form.

Question 6

"Good" conflict goals remain steadfast-they should not change before,during
or after a conflict.

Accepted Answer

A) True 
 B)False

Question 7

Explain how goals in a conflict can change over time.Be sure to use the terms from the text in your explanation.

Accepted Answer

In a conflict, the goals of the parties

Question 8

Transactive goals develop

Accepted Answer

A)  during conflict episodes rather than before and after. 
B)  after conflict episodes rather than before or during them. 
C)  before conflict episodes rather than during or after. 
D)  when there is the possibility of transforming the relationship. 
E)  only when transactional communication is taking place. 
A)  during conflict episodes rather than before and after. 
B)  after conflict episodes rather than before or during them. 
C)  before conflict episodes rather than during or after. 
D)  when there is the possibility of transforming the relationship. 
E)  only when transactional communication is taking place.

Question 9

Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?

Accepted Answer

A)  Clear goals are reached more often than unclear ones. 
B)  Clear goals can be altered more easily than vague ones. 
C)  Only clear goals can be shared. 
D)  Solutions go unrecognized if you don't know what you want. 
E)  Knowing the other's goals helps you manipulate the situation to get what you want. 
A)  Clear goals are reached more often than unclear ones. 
B)  Clear goals can be altered more easily than vague ones. 
C)  Only clear goals can be shared. 
D)  Solutions go unrecognized if you don't know what you want. 
E)  Knowing the other's goals helps you manipulate the situation to get what you want.

Question 10

Arguing over what music to listen to in the car is primarily concerned with
the Topic.

Accepted Answer

A) True 
 B)False

Question 11

If you feel excluded from making an important decision,the element of
TRIP you are most likely concerned with it Process.

Accepted Answer

A) True 
 B)False

Question 12

A newlywed couple was having trouble resolving their disputes.The husband felt like he was trying to solve the problems,but his wife did not take him seriously during the discussions because she would do something else while they were talking--laundry,redecorating,etc.They decided that they would have a "meeting" to discuss issues when they arose.The meeting would be a time where they would shut out all distractions and discuss the situation until a solution arose.What is the paramount goal in this situation?

Accepted Answer

A)  Topic 
B)  Relationship 
C)  Identity 
D)  Process 
E)  All of the above 
A)  Topic 
B)  Relationship 
C)  Identity 
D)  Process 
E)  All of the above

Question 13

According to the TRIP model,the use and balance of power are most
connected to the "relational" element.

Accepted Answer

A) True 
 B)False

Question 14

To be truly collaborative,conflict goals must be behaviorally specific.

Accepted Answer

A) True 
 B)False

Question 15

Retrospective goals are the ones that

Accepted Answer

A)  annoy our conflict partners the most. 
B)  are emergent and understood most when the crisis has passed. 
C)  give us a sense of clarity of the implications of a conflict when we look back on it. 
D)  we come into a conflict hoping to accomplish. 
E)  we have had for years with respect to a given topic. 
A)  annoy our conflict partners the most. 
B)  are emergent and understood most when the crisis has passed. 
C)  give us a sense of clarity of the implications of a conflict when we look back on it. 
D)  we come into a conflict hoping to accomplish. 
E)  we have had for years with respect to a given topic.

Question 16

Briefly describe a conflict you have experienced within the last couple of weeks.Diagram that conflict using the overlapping TRIP goals.In addition to your own goals,diagram what you believe the goals of your conflict partner(s)may have been.

Accepted Answer

Recently, I experienced a conflict with

Question 17

Steve and Bonnie disagree on how to spend the money they receive from their tax refund.Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.What type of goal does this conflict interaction represent?

Accepted Answer

A)  process 
B)  topic 
C)  identity 
D)  relational 
E)  facework 
A)  process 
B)  topic 
C)  identity 
D)  relational 
E)  facework

Question 18

When roommates argue about whose turn it is to do the dishes,they are
likely to be arguing about the process.

Accepted Answer

A) True 
 B)False

Question 19

The statement "Well,you don't have to be so nasty about it" most likely reflects what type of goal?

Accepted Answer

A)  relational 
B)  prospective 
C)  retrospective 
D)  identity 
E)  transactive 
A)  relational 
B)  prospective 
C)  retrospective 
D)  identity 
E)  transactive

Question 20

According to the TRIP model,the mode of communication (texting v.talking
face-to-face)is part of the "identity" element.

Accepted Answer

A) True 
 B)False

What are some ways you can help the other person "save face?" What impact might these strategies have on the conflict?

Which of the following statement is NOT true about relational issues and identity?

Which of the following are considered to be the "drivers" of disputes?

Describe and provide an example of the relationship between identity goals and face-saving.

Which of the following is NOT true about the nature of overlapping TRIP goals?

"Good" conflict goals remain steadfast-they should not change before,during or after a conflict.

Explain how goals in a conflict can change over time.Be sure to use the terms from the text in your explanation.

Transactive goals develop

Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?

Arguing over what music to listen to in the car is primarily concerned with the Topic.

If you feel excluded from making an important decision,the element of TRIP you are most likely concerned with it Process.

According to the TRIP model,the use and balance of power are most connected to the "relational" element.

To be truly collaborative,conflict goals must be behaviorally specific.

Retrospective goals are the ones that

Briefly describe a conflict you have experienced within the last couple of weeks.Diagram that conflict using the overlapping TRIP goals.In addition to your own goals,diagram what you believe the goals of your conflict partner(s)may have been.

Steve and Bonnie disagree on how to spend the money they receive from their tax refund.Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.What type of goal does this conflict interaction represent?

When roommates argue about whose turn it is to do the dishes,they are likely to be arguing about the process.

The statement "Well,you don't have to be so nasty about it" most likely reflects what type of goal?

According to the TRIP model,the mode of communication (texting v.talking face-to-face)is part of the "identity" element.

The Nature of Conflict

Perspectives on Conflict

Power: the Structure of Conflict

Conflict Styles

Emotions in Conflict

Analyzing Your Conflicts

Interpersonal Negotiation

Third-Party Intervention

The Practice of Forgiveness and Reconciliation

Filters

Exam 3: Interests and Goals

What are some ways you can help the other person "save face?" What impact might these strategies have on the conflict?

Which of the following statement is NOT true about relational issues and identity?

Which of the following are considered to be the "drivers" of disputes?

Describe and provide an example of the relationship between identity goals and face-saving.

Which of the following is NOT true about the nature of overlapping TRIP goals?

"Good" conflict goals remain steadfast-they should not change before,during or after a conflict.

Explain how goals in a conflict can change over time.Be sure to use the terms from the text in your explanation.

Transactive goals develop

Hocker and Wilmot summarize several advantages of clarifying your goals in a conflict.Which of the following is NOT an advantage identified?

Arguing over what music to listen to in the car is primarily concerned with the Topic.

If you feel excluded from making an important decision,the element of TRIP you are most likely concerned with it Process.

According to the TRIP model,the use and balance of power are most connected to the "relational" element.

To be truly collaborative,conflict goals must be behaviorally specific.

Retrospective goals are the ones that

Briefly describe a conflict you have experienced within the last couple of weeks.Diagram that conflict using the overlapping TRIP goals.In addition to your own goals,diagram what you believe the goals of your conflict partner(s)may have been.

Steve and Bonnie disagree on how to spend the money they receive from their tax refund.Steve wants to take the family on a trip to Seattle and Bonnie wants to save if for a rainy day.What type of goal does this conflict interaction represent?

When roommates argue about whose turn it is to do the dishes,they are likely to be arguing about the process.

The statement "Well,you don't have to be so nasty about it" most likely reflects what type of goal?

According to the TRIP model,the mode of communication (texting v.talking face-to-face)is part of the "identity" element.

The Nature of Conflict

Perspectives on Conflict

Power: the Structure of Conflict

Conflict Styles

Emotions in Conflict

Analyzing Your Conflicts

Interpersonal Negotiation

Third-Party Intervention

The Practice of Forgiveness and Reconciliation

Filters