Question 1

According to the Difficult Conversations Guide,which of the following is most important?

Accepted Answer

A)  identifying who is being difficult 
B)  learning to deal with difficult people 
C)  utilizing neutral third parties 
D)  asking yourself "what happened?" 
E)  isolating triggers 
A)  identifying who is being difficult 
B)  learning to deal with difficult people 
C)  utilizing neutral third parties 
D)  asking yourself "what happened?" 
E)  isolating triggers D

Question 2

If a conflict progresses to Stage IV,as described in the book,the
authors suggested that a neutral 3rd-party become involved to help.

Accepted Answer

A) True 
 B)False  True

Question 3

One option for addressing destructive coalitions is to "soften them."

Accepted Answer

A) True 
 B)False  True

Question 4

Summarize the guidelines put forth in the Difficult Conversations Guide.Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.

Accepted Answer

The Difficult Conversations Guide provid

Question 5

All of the following are key concepts to Systems Theory except:

Accepted Answer

A)  wholeness 
B)  organization 
C)  individualism 
D)  collectivism 
E)  patterning 
A)  wholeness 
B)  organization 
C)  individualism 
D)  collectivism 
E)  patterning

Question 6

"Total marriages" are what the book suggests as the best goal for
all marriages.

Accepted Answer

A) True 
 B)False

Question 7

Three bank employees had heard a lot of complaints from customers about how they were treated by other employees of the bank.These three people began to talk regularly about the problems they were hearing about and what they could do to avoid them in the future.Formation of this council is an example of which coalition principle?

Accepted Answer

A)  Coalitions begin for good reasons. 
B)  Coalitions and counter-coalitions become self-justifying. 
C)  Coalitions, which began as solutions to problems, become the problem. 
D)  Drawing coalitions gives you a diagnostic aid. 
E)  Forming coalitions occurs only in the workplace. 
A)  Coalitions begin for good reasons. 
B)  Coalitions and counter-coalitions become self-justifying. 
C)  Coalitions, which began as solutions to problems, become the problem. 
D)  Drawing coalitions gives you a diagnostic aid. 
E)  Forming coalitions occurs only in the workplace.

Question 8

Describe coalitions and their role in system wide conflicts.In your answer,discuss the potential benefits and drawbacks of coalition formation.

Accepted Answer

Coalitions are formed when multiple part

Question 9

Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization and lack of information-sharing?

Accepted Answer

A)  Stage I 
B)  Stage II 
C)  Stage III 
D)  Stage IV 
E)  Stage V 
A)  Stage I 
B)  Stage II 
C)  Stage III 
D)  Stage IV 
E)  Stage V

Question 10

Caitlin ran to her mother to tell on her brother,Sam.Caitlin said that Sam hurt her hand when they passed each other on the stairwell.Understanding conflict,Caitlin's mom decided to sit down with both of the children and ask them what happened,starting from when they saw each other on the stairs.She found out that Caitlin,in fact,hurt her hand when she hit Sam.Sam did nothing in return! Which principle of the system theory is Caitlin's mom recognize?

Accepted Answer

A)  Conflict in systems occurs in chain reactions. 
B)  Each member gets labeled, or programmed, into a specific role in the system. 
C)  System members must cooperate in order to keep conflicts going. 
D)  Systems develop rules for conflict that are followed even if they work poorly. 
E)  Sam is more honest than Caitlin. 
A)  Conflict in systems occurs in chain reactions. 
B)  Each member gets labeled, or programmed, into a specific role in the system. 
C)  System members must cooperate in order to keep conflicts going. 
D)  Systems develop rules for conflict that are followed even if they work poorly. 
E)  Sam is more honest than Caitlin.

Question 11

What does it mean that the "conflict serves the system in some way?" How is this different than or similar to how you have perceived conflict up to this point?

Accepted Answer

The statement "conflict serves the syste

Question 12

According to the Conflict Assessment Guide,the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components?

Accepted Answer

A)  orientation to the conflict 
B)  nature of the conflict 
C)  interests 
D)  styles 
E)  personal intervention 
A)  orientation to the conflict 
B)  nature of the conflict 
C)  interests 
D)  styles 
E)  personal intervention

Question 13

When analyzing coalitions in a conflict,the member who is "out" is called:

Accepted Answer

A)  the instigator 
B)  the investigator 
C)  the isolate 
D)  the intermediary 
E)  the mediator 
A)  the instigator 
B)  the investigator 
C)  the isolate 
D)  the intermediary 
E)  the mediator

Question 14

A repetitive loop of observable communication with a redundant outcome is called:

Accepted Answer

A)  a toxic triangle 
B)  a microevent 
C)  a coalition 
D)  a system 
E)  an isolate 
A)  a toxic triangle 
B)  a microevent 
C)  a coalition 
D)  a system 
E)  an isolate

Question 15

The most important part of assessing a conflict is figuring out who
"started" it.

Accepted Answer

A) True 
 B)False

Question 16

"Intimate-aggressive" couples can be satisfactory for the individual
parties,but they often engage in aggression that is too mean.

Accepted Answer

A) True 
 B)False

Question 17

A marriage where conflict is frequent and produces very little positive
effect is considered a "vital" relationship.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is an example of a "systems rule" in conflict??

Accepted Answer

A)  When Dad is angry at the youngest child, the older child intervenes. 
B)  Mom always talks to the kids on behalf of Dad. 
C)  No one talks about the conflict until months after it occurs. 
D)  Dad always initiates the conflicts. 
E)  All of the above are possible "rules" in a system that is experiencing conflict. 
A)  When Dad is angry at the youngest child, the older child intervenes. 
B)  Mom always talks to the kids on behalf of Dad. 
C)  No one talks about the conflict until months after it occurs. 
D)  Dad always initiates the conflicts. 
E)  All of the above are possible "rules" in a system that is experiencing conflict.

Question 19

List,describe and provide an example of the principles of Systems Theory.

Accepted Answer

Systems Theory is a theoretical framewor

Question 20

All of the following are effective ways for assessing a conflict except:

Accepted Answer

A)  Observing the parties in conflict 
B)  Determining which party is at fault 
C)  Interviewing conflicting parties 
D)  Identifying patterns 
E)  Using metaphoric analysis 
A)  Observing the parties in conflict 
B)  Determining which party is at fault 
C)  Interviewing conflicting parties 
D)  Identifying patterns 
E)  Using metaphoric analysis

According to the Difficult Conversations Guide,which of the following is most important?

If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3^rd-party become involved to help.

One option for addressing destructive coalitions is to "soften them."

Summarize the guidelines put forth in the Difficult Conversations Guide.Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.

All of the following are key concepts to Systems Theory except:

"Total marriages" are what the book suggests as the best goal for all marriages.

Describe coalitions and their role in system wide conflicts.In your answer,discuss the potential benefits and drawbacks of coalition formation.

Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization and lack of information-sharing?

What does it mean that the "conflict serves the system in some way?" How is this different than or similar to how you have perceived conflict up to this point?

According to the Conflict Assessment Guide,the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components?

When analyzing coalitions in a conflict,the member who is "out" is called:

A repetitive loop of observable communication with a redundant outcome is called:

The most important part of assessing a conflict is figuring out who "started" it.

"Intimate-aggressive" couples can be satisfactory for the individual parties,but they often engage in aggression that is too mean.

A marriage where conflict is frequent and produces very little positive effect is considered a "vital" relationship.

Which of the following statements is an example of a "systems rule" in conflict??

List,describe and provide an example of the principles of Systems Theory.

All of the following are effective ways for assessing a conflict except:

The Nature of Conflict

Perspectives on Conflict

Interests and Goals

Power: the Structure of Conflict

Conflict Styles

Emotions in Conflict

Interpersonal Negotiation

Third-Party Intervention

The Practice of Forgiveness and Reconciliation

Filters

Exam 7: Analyzing Your Conflicts

According to the Difficult Conversations Guide,which of the following is most important?

If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3rd-party become involved to help.

One option for addressing destructive coalitions is to "soften them."

Summarize the guidelines put forth in the Difficult Conversations Guide.Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.

All of the following are key concepts to Systems Theory except:

"Total marriages" are what the book suggests as the best goal for all marriages.

Describe coalitions and their role in system wide conflicts.In your answer,discuss the potential benefits and drawbacks of coalition formation.

Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization and lack of information-sharing?

What does it mean that the "conflict serves the system in some way?" How is this different than or similar to how you have perceived conflict up to this point?

According to the Conflict Assessment Guide,the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components?

When analyzing coalitions in a conflict,the member who is "out" is called:

A repetitive loop of observable communication with a redundant outcome is called:

The most important part of assessing a conflict is figuring out who "started" it.

"Intimate-aggressive" couples can be satisfactory for the individual parties,but they often engage in aggression that is too mean.

A marriage where conflict is frequent and produces very little positive effect is considered a "vital" relationship.

Which of the following statements is an example of a "systems rule" in conflict??

List,describe and provide an example of the principles of Systems Theory.

All of the following are effective ways for assessing a conflict except:

The Nature of Conflict

Perspectives on Conflict

Interests and Goals

Power: the Structure of Conflict

Conflict Styles

Emotions in Conflict

Interpersonal Negotiation

Third-Party Intervention

The Practice of Forgiveness and Reconciliation

Filters

If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3^rd-party become involved to help.