Exam 11: Performance Evaluation and the Balanced Scorecard

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The number of new products developed would be an example of measuring which perspective?

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Use the information below to answer the following question(s): The Tandem division of the Great Adventures Cycles Company had the following results last year (in thousands). Use the information below to answer the following question(s): The Tandem division of the Great Adventures Cycles Company had the following results last year (in thousands).     Management's target rate of return is 10% and the weighted average cost of capital is 8%. Tandem's effective tax rate is 35%. -What is the Tandem division's profit margin? Management's target rate of return is 10% and the weighted average cost of capital is 8%. Tandem's effective tax rate is 35%. -What is the Tandem division's profit margin?

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Performance evaluation systems are a way for management to control the organization.

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When calculating Economic Value Added (EVA), the weighted average cost of capital replaces the target Return on Investment (ROI) as the expected rate of return.

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Data on three unrelated companies are given in the following table. Data on three unrelated companies are given in the following table.    Fill in the missing information. Fill in the missing information.

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Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division. Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division.    -What is the Light Bulb Division's sales margin? -What is the Light Bulb Division's sales margin?

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Flash Corporation has operating income of $180,000, a profit margin of 15%, and asset turnover of 2.0. The return on investment (ROI) for Flash Corporation would be closest to

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Use the information below to answer the following question(s): Selected financial data for the Entertainment Division of Magic Enterprises is as follows: Use the information below to answer the following question(s): Selected financial data for the Entertainment Division of Magic Enterprises is as follows:    -What is the Entertainment Division's asset turnover? -What is the Entertainment Division's asset turnover?

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The Jazz Division of Heights Recording Corporation had the following results last year. The Jazz Division of Heights Recording Corporation had the following results last year.    Management's target rate of return is 12% and the weighted average cost of capital is 9%. Its effective tax rate is 40%. Required: a. Calculate the return on investment (ROI). b. Calculate the residual income. Management's target rate of return is 12% and the weighted average cost of capital is 9%. Its effective tax rate is 40%. Required: a. Calculate the return on investment (ROI). b. Calculate the residual income.

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Key Performance Indicators are used to assess how well a company's objectives have been achieved.

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Use the information below to answer the following question(s): The following data relates to the Miracle Corporation and its Toy Division. Use the information below to answer the following question(s): The following data relates to the Miracle Corporation and its Toy Division.    -What is the Toy Division's Residual Income (RI)? -What is the Toy Division's Residual Income (RI)?

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Which of the following perspectives from the balanced scorecard focuses on determining the company's "climate for action"?

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Customer satisfaction, operational efficiency, and employee excellence are often measured as part of the balanced scorecard approach.

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The percentage of market share would be an example of measuring which perspective?

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The number of repeat customers would be an example of measuring which perspective?

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Chardon had the following financial results for last month. What type of responsibility centre do these financial results reflect? Chardon had the following financial results for last month. What type of responsibility centre do these financial results reflect?

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Comparing company results against industry benchmarks is often less useful than comparing actual results against budget amount.

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Roberts Corporation has an ROI of 23%, total assets of $5,250,000, and current liabilities of $950,000. What is Roberts Corporation's operating income?

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Which of the following is a disadvantage of decentralization?

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Which of the following perspectives from the balanced scorecard helps managers answer the question, "How do we look to shareholders?"

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