Exam 11: Performance Evaluation and the Balanced Scorecard

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An advantage of decentralization is that it

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The manager of a local Walmart would be in charge of a(n)

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Organize the following list into the appropriate balanced scorecard perspectives. Include "Sustainability" as an addition to the four traditional perspectives. Ecoefficient logistics Percentage of defective product units Return on assets Number of patents Quantity of product waste Employee turnover rate Percentage of processes with real-time feedback Profit per salesperson Training hours per employee Earnings per share Number of new customers Percentage of on-time deliveries by suppliers Percentage of error free invoices Megawatt hours of electricity used Manufacture cycle time Market channel profitability Percentage use of recyclable materials Employee competence measures

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The number of employee suggestions implemented and percentage of the sales force with access to real-time inventory levels would be examples of the

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The convenience store owned by a national chain is likely to be classified as a(n)

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The manager of the corporate division of Hollister would be in charge of a(n)

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Cost centre performance reports typically focus on the static budget variance.

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Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division. Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division.    -What is the Light Bulb Division's Economic Value Added (EVA)? -What is the Light Bulb Division's Economic Value Added (EVA)?

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The performance evaluation of cost centres is typically based on which of the following?

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Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division. Use the information below to answer the following question(s): The following data relates to Logan Electric and its Light Bulb Division.    -What is the Light Bulb Division's Return on Investment (ROI)? -What is the Light Bulb Division's Return on Investment (ROI)?

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What is a limitation of financial performance measurements?

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Rose Company has a target rate of return of 10%, an ROI of 36%, and asset turnover of 3.0. The profit margin for Rose Company would be closest to

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Which of the following statements is FALSE?

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Corrective actions are sometimes taken as a result of which of the following goals of a performance evaluation system?

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The manager of the accounting department at Nike would be in charge of a(n)

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Goal incongruence frequently exists in centralized organizations.

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A cost centre will show revenues and costs.

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The Engine Division of The Cleveland Automotive Corporation had sales of $7,200,000 and operating income of $864,000 last year. The total assets of the Engine Division were $3,200,000 while current liabilities were $800,000. The Cleveland Automotive Corporation's target rate of return is 13% while its weighted average cost of capital is 9%. The effective tax rate for the company is 45%. Required: a. Calculate the sales margin. b. Calculate the capital turnover. c. Calculate the return on investment (ROI). d. Calculate the residual income.

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KPI in the Balanced Scorecard stands for Key Performance Indicator.

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Management by exception would dictate that the manager investigate which of the following variances?

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