Exam 11: Performance Evaluation and the Balanced Scorecard
Exam 1: Introduction to Managerial Accounting201 Questions
Exam 2: Building Blocks of Managerial Accounting265 Questions
Exam 3: Cost Behaviour374 Questions
Exam 4: Cost-Volume-Profit Analysis272 Questions
Exam 5: Job Costing353 Questions
Exam 6: Process Costing288 Questions
Exam 7: Activity Based Costing184 Questions
Exam 8: Short-Term Business Decisions271 Questions
Exam 9: The Master Budget and Responsibility Accounting228 Questions
Exam 10: Flexible Budgets and Standard Costs260 Questions
Exam 11: Performance Evaluation and the Balanced Scorecard195 Questions
Exam 12: Capital Investment Decisions and the Time Value of Money205 Questions
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Organize the following list into the appropriate balanced scorecard perspectives. Include "Sustainability" as an addition to the four traditional perspectives.
Ecoefficient logistics
Percentage of defective product units
Return on assets
Number of patents
Quantity of product waste
Employee turnover rate
Percentage of processes with real-time feedback
Profit per salesperson
Training hours per employee
Earnings per share
Number of new customers
Percentage of on-time deliveries by suppliers
Percentage of error free invoices
Megawatt hours of electricity used
Manufacture cycle time
Market channel profitability
Percentage use of recyclable materials
Employee competence measures
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The number of employee suggestions implemented and percentage of the sales force with access to real-time inventory levels would be examples of the
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The convenience store owned by a national chain is likely to be classified as a(n)
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The manager of the corporate division of Hollister would be in charge of a(n)
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Cost centre performance reports typically focus on the static budget variance.
(True/False)
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Use the information below to answer the following question(s):
The following data relates to Logan Electric and its Light Bulb Division.
-What is the Light Bulb Division's Economic Value Added (EVA)?

(Multiple Choice)
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The performance evaluation of cost centres is typically based on which of the following?
(Multiple Choice)
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Use the information below to answer the following question(s):
The following data relates to Logan Electric and its Light Bulb Division.
-What is the Light Bulb Division's Return on Investment (ROI)?

(Multiple Choice)
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What is a limitation of financial performance measurements?
(Multiple Choice)
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Rose Company has a target rate of return of 10%, an ROI of 36%, and asset turnover of 3.0. The profit margin for Rose Company would be closest to
(Multiple Choice)
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Corrective actions are sometimes taken as a result of which of the following goals of a performance evaluation system?
(Multiple Choice)
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The manager of the accounting department at Nike would be in charge of a(n)
(Multiple Choice)
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Goal incongruence frequently exists in centralized organizations.
(True/False)
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The Engine Division of The Cleveland Automotive Corporation had sales of $7,200,000 and operating income of $864,000 last year. The total assets of the Engine Division were $3,200,000 while current liabilities were $800,000. The Cleveland Automotive Corporation's target rate of return is 13% while its weighted average cost of capital is 9%. The effective tax rate for the company is 45%.
Required:
a. Calculate the sales margin.
b. Calculate the capital turnover.
c. Calculate the return on investment (ROI).
d. Calculate the residual income.
(Essay)
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KPI in the Balanced Scorecard stands for Key Performance Indicator.
(True/False)
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Management by exception would dictate that the manager investigate which of the following variances?
(Multiple Choice)
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