Question 1

What are the three elements of the service package?

Accepted Answer

A) physical goods,sensual benefits,and psychological benefits 
B) sales,return policy,and warranty 
C) customer service,return policy,and warranty 
D) kindness,information provision,and speed 
E) physiological benefits,sensual benefits,and psychological benefits 
A) physical goods,sensual benefits,and psychological benefits 
B) sales,return policy,and warranty 
C) customer service,return policy,and warranty 
D) kindness,information provision,and speed 
E) physiological benefits,sensual benefits,and psychological benefits

Question 2

If a firm has fixed costs of $200,000,variable costs of $100 per unit,and it hopes to sell 1000 units,what selling price must it charge in order to break even?

Accepted Answer

$300 (SP = F/ Q_BE+ VC

Question 3

Which of the following is not characteristic of intermittent operations?

Accepted Answer

A) produce many different products with varying processing requirements 
B) capital intensive 
C) workers need to be able to perform different tasks depending on the processing needs of the product 
D) general purpose equipment 
E) volume of goods produced directly tied to number of customer orders 
A) produce many different products with varying processing requirements 
B) capital intensive 
C) workers need to be able to perform different tasks depending on the processing needs of the product 
D) general purpose equipment 
E) volume of goods produced directly tied to number of customer orders

Question 4

What is the break-even price if fixed cost = 100,variable cost = 7,and selling price = 9?

Accepted Answer

50.The break-even quantity formula,(form

Question 5

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request?

Accepted Answer

A) project 
B) batch 
C) line 
D) continuous 
E) remanufacturing 
A) project 
B) batch 
C) line 
D) continuous 
E) remanufacturing

Question 6

In 1997,who performed a large benchmarking study for IBM?

Accepted Answer

A) Boston Consulting Group 
B) Anderson Consulting 
C) i2 Technologies 
D) Mercer Management Consultants 
E) Manugistics 
A) Boston Consulting Group 
B) Anderson Consulting 
C) i2 Technologies 
D) Mercer Management Consultants 
E) Manugistics

Question 7

Repetitive operations are used to produce many different products with varying process requirements in lower volumes.

Accepted Answer

A) True 
 B)False

Question 8

Describe three different types of service designs.

Accepted Answer

(1)substituting technology for people-th

Question 9

Name some sources for ideas for new products.

Accepted Answer

customers,competitor

Question 10

Intermittent operations group their resources based on

Accepted Answer

A) requirements of the product 
B) similar operations or functions 
C) shape of the shop floor 
D) abilities of the labor force 
E) the number of machines 
A) requirements of the product 
B) similar operations or functions 
C) shape of the shop floor 
D) abilities of the labor force 
E) the number of machines

Question 11

There is a pure mathematical formula to making the decision to pursue a specific idea.

Accepted Answer

A) True 
 B)False

Question 12

Which type of operation is used to produce many different products with varying process requirements in lower volumes?

Accepted Answer

A) intermittent 
B) repetitive 
C) continuous 
D) downstream 
E) gateway 
A) intermittent 
B) repetitive 
C) continuous 
D) downstream 
E) gateway

Question 13

Lands' End is a well-known benchmarking target because of its __________ .

Accepted Answer

A) catalog business 
B) supply chain management 
C) success at resolving complaints 
D) labor relations 
E) environmental policies 
A) catalog business 
B) supply chain management 
C) success at resolving complaints 
D) labor relations 
E) environmental policies

Question 14

All product designs begin with ____________ .

Accepted Answer

A) a blueprint 
B) a cost analysis 
C) an idea 
D) a feasibility study 
E) a focus group 
A) a blueprint 
B) a cost analysis 
C) an idea 
D) a feasibility study 
E) a focus group

Question 15

Name a company that has a good match between customer expectations and a company that does not have a good match.

Accepted Answer

FedEx and,since bankruptcy oft

Question 16

A common difference between intermittent and repetitive operations is degree of product standardization.

Accepted Answer

A) True 
 B)False

Question 17

Which product and service strategy has the longest delivery lead time?

Accepted Answer

A) assemble-to-deliver 
B) make-to-stock 
C) assemble-to-order 
D) make-to-order 
E) make-to-package 
A) assemble-to-deliver 
B) make-to-stock 
C) assemble-to-order 
D) make-to-order 
E) make-to-package

Question 18

Which of the following is not a step in product design?

Accepted Answer

A) final design 
B) preliminary design and testing 
C) idea development 
D) conceptual design 
E) product screening 
A) final design 
B) preliminary design and testing 
C) idea development 
D) conceptual design 
E) product screening

Question 19

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies,but the customer has no involvement in product design.

Accepted Answer

A) True 
 B)False

Question 20

Sam Smear owns a manufacturing company that makes ball point pens.Currently he is trying to decide between two processes for making the pens.The first process will have a fixed cost of $200,000 per year and variable costs of $0.40 per pen.The second process will have a fixed cost of $250,000 per year and variable costs of $0.30 per pen.
a)Identify which ranges of product volume are best for each process.
b)If Sam makes 200,000 pens,which process provides a lower cost?

Accepted Answer

a)the first process is better for volume

What are the three elements of the service package?

If a firm has fixed costs of $200,000,variable costs of $100 per unit,and it hopes to sell 1000 units,what selling price must it charge in order to break even?

Which of the following is not characteristic of intermittent operations?

What is the break-even price if fixed cost = 100,variable cost = 7,and selling price = 9?

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request?

In 1997,who performed a large benchmarking study for IBM?

Repetitive operations are used to produce many different products with varying process requirements in lower volumes.

Describe three different types of service designs.

Name some sources for ideas for new products.

Intermittent operations group their resources based on

There is a pure mathematical formula to making the decision to pursue a specific idea.

Which type of operation is used to produce many different products with varying process requirements in lower volumes?

Lands' End is a well-known benchmarking target because of its __________ .

All product designs begin with ____________ .

Name a company that has a good match between customer expectations and a company that does not have a good match.

A common difference between intermittent and repetitive operations is degree of product standardization.

Which product and service strategy has the longest delivery lead time?

Which of the following is not a step in product design?

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies,but the customer has no involvement in product design.

Introduction to Operations

Operations Strategy and Competitiveness

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 3: Product Design and Process Selection

What are the three elements of the service package?

If a firm has fixed costs of $200,000,variable costs of $100 per unit,and it hopes to sell 1000 units,what selling price must it charge in order to break even?

Which of the following is not characteristic of intermittent operations?

What is the break-even price if fixed cost = 100,variable cost = 7,and selling price = 9?

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request?

In 1997,who performed a large benchmarking study for IBM?

Repetitive operations are used to produce many different products with varying process requirements in lower volumes.

Describe three different types of service designs.

Name some sources for ideas for new products.

Intermittent operations group their resources based on

There is a pure mathematical formula to making the decision to pursue a specific idea.

Which type of operation is used to produce many different products with varying process requirements in lower volumes?

Lands' End is a well-known benchmarking target because of its __________ .

All product designs begin with ____________ .

Name a company that has a good match between customer expectations and a company that does not have a good match.

A common difference between intermittent and repetitive operations is degree of product standardization.

Which product and service strategy has the longest delivery lead time?

Which of the following is not a step in product design?

The make-to-stock product and service strategy has the shortest delivery lead time among the possible strategies,but the customer has no involvement in product design.

Introduction to Operations

Operations Strategy and Competitiveness

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters