Question 1

Which of the following operations management concepts did not evolve from scientific management?

Accepted Answer

A) moving assembly lines 
B) interchangeable parts 
C) stopwatch time studies 
D) piece rate incentives 
E) setting time standards for task performance 
A) moving assembly lines 
B) interchangeable parts 
C) stopwatch time studies 
D) piece rate incentives 
E) setting time standards for task performance B

Question 2

Operations management is the business function that plans,coordinates,and controls the resources needed to produce a company's products and services.

Accepted Answer

A) True 
 B)False  True

Question 3

Which second-tier computer company utilized a drastic change in its operations function to become an industry leader in the late 1990s?

Accepted Answer

A) Apple 
B) Compaq 
C) Dell 
D) IBM 
E) Kozmo 
A) Apple 
B) Compaq 
C) Dell 
D) IBM 
E) Kozmo C

Question 4

The concept of interchangeable parts was introduced by ___________________.

Accepted Answer

A) Adam Smith 
B) Frederick Taylor 
C) Eli Whitney 
D) Henry Ford 
E) W)Edwards Deming 
A) Adam Smith 
B) Frederick Taylor 
C) Eli Whitney 
D) Henry Ford 
E) W)Edwards Deming

Question 5

Operations Management is:

Accepted Answer

The business function that pla

Question 6

At a factory,the transformation process is a (an) change of raw materials and components into products.

Accepted Answer

A) locational 
B) imperceptible 
C) hypothetical 
D) irreversible 
E) physical 
A) locational 
B) imperceptible 
C) hypothetical 
D) irreversible 
E) physical

Question 7

Marketing can always meet the customer's needs.

Accepted Answer

A) True 
 B)False

Question 8

A key feature of scientific management is that workers are motivated only by __________________.

Accepted Answer

A) love 
B) power 
C) challenging work 
D) money 
E) fame 
A) love 
B) power 
C) challenging work 
D) money 
E) fame

Question 9

Operations Management is responsible for increasing the organization's efficiency,which means the company will be able to __________.

Accepted Answer

A) add to the engineering process 
B) take for granted current operations 
C) increase the number of positions under the manager's position 
D) eliminate activities that do not add value 
E) increasing purchasing opportunities 
A) add to the engineering process 
B) take for granted current operations 
C) increase the number of positions under the manager's position 
D) eliminate activities that do not add value 
E) increasing purchasing opportunities

Question 10

What type of commerce makes up the highest percentage of electronic transactions?

Accepted Answer

A) B2C 
B) C2C 
C) B4B 
D) B2B 
E) B4C 
A) B2C 
B) C2C 
C) B4B 
D) B2B 
E) B4C

Question 11

What term describes the approach of giving workers a larger portion of the total task to do?

Accepted Answer

A) job enlargement 
B) job rotation 
C) job involvement 
D) job enrichment 
E) job backward integration 
A) job enlargement 
B) job rotation 
C) job involvement 
D) job enrichment 
E) job backward integration

Question 12

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

Accepted Answer

A) True 
 B)False

Question 13

What concept involves breaking down the production of a product into a series of small,elementary tasks,each of which is performed by a different worker?

Accepted Answer

A) division of labor 
B) interchangeable parts 
C) scientific management 
D) the Hawthorne effect 
E) operations research 
A) division of labor 
B) interchangeable parts 
C) scientific management 
D) the Hawthorne effect 
E) operations research

Question 14

What must companies do in order to be successful with Web-based on-line shopping?

Accepted Answer

Manage distribution centers and warehous

Question 15

Operations research started with the publication of the results of the Hawthorne studies.

Accepted Answer

A) True 
 B)False

Question 16

Scientific Management,Management Science,Just−in−Time,Total Quality Management,Business Process Reengineering,and other developments reflect the application of ________________________ and ________________________ to the transformation of inputs into goods and services.

Accepted Answer

the Computer Age or computers

Question 17

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

Accepted Answer

A) OPEC oil embargoes 
B) the Vietnam war had drained the economy of resources 
C) after Richard Nixon was President,foreign consumers began to mistrust American firms 
D) they had become lax with a lack of competition in the 1950s and 1960s 
E) foreign government subsidies for business 
A) OPEC oil embargoes 
B) the Vietnam war had drained the economy of resources 
C) after Richard Nixon was President,foreign consumers began to mistrust American firms 
D) they had become lax with a lack of competition in the 1950s and 1960s 
E) foreign government subsidies for business

Question 18

Managing the transformation of inputs into goods and services is:

Accepted Answer

A) a post industrial era process. 
B) a direct contributor to the curved earth syndrome. 
C) as old as time. 
D) a twenty-first century developed process. 
E) a design of Frederick Taylor. 
A) a post industrial era process. 
B) a direct contributor to the curved earth syndrome. 
C) as old as time. 
D) a twenty-first century developed process. 
E) a design of Frederick Taylor.

Question 19

Define operations management.

Accepted Answer

The business function responsi

Question 20

Who wrote The Wealth of Nations in 1776,describing division of labor?

Accepted Answer

A) James Watt 
B) Adam Smith 
C) Eli Whitney 
D) Henry Ford 
E) Frederick Taylor 
A) James Watt 
B) Adam Smith 
C) Eli Whitney 
D) Henry Ford 
E) Frederick Taylor

Which of the following operations management concepts did not evolve from scientific management?

Operations management is the business function that plans,coordinates,and controls the resources needed to produce a company's products and services.

Which second-tier computer company utilized a drastic change in its operations function to become an industry leader in the late 1990s?

The concept of interchangeable parts was introduced by ___________________.

Operations Management is:

At a factory,the transformation process is a (an) change of raw materials and components into products.

Marketing can always meet the customer's needs.

A key feature of scientific management is that workers are motivated only by __________________.

Operations Management is responsible for increasing the organization's efficiency,which means the company will be able to __________.

What type of commerce makes up the highest percentage of electronic transactions?

What term describes the approach of giving workers a larger portion of the total task to do?

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

What concept involves breaking down the production of a product into a series of small,elementary tasks,each of which is performed by a different worker?

What must companies do in order to be successful with Web-based on-line shopping?

Operations research started with the publication of the results of the Hawthorne studies.

Scientific Management,Management Science,Just−in−Time,Total Quality Management,Business Process Reengineering,and other developments reflect the application of and to the transformation of inputs into goods and services.

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

Managing the transformation of inputs into goods and services is:

Define operations management.

Who wrote The Wealth of Nations in 1776,describing division of labor?

Operations Strategy and Competitiveness

Product Design and Process Selection

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Exam 1: Introduction to Operations

Which of the following operations management concepts did not evolve from scientific management?

Operations management is the business function that plans,coordinates,and controls the resources needed to produce a company's products and services.

Which second-tier computer company utilized a drastic change in its operations function to become an industry leader in the late 1990s?

The concept of interchangeable parts was introduced by ___________________.

Operations Management is:

At a factory,the transformation process is a (an) change of raw materials and components into products.

Marketing can always meet the customer's needs.

A key feature of scientific management is that workers are motivated only by __________________.

Operations Management is responsible for increasing the organization's efficiency,which means the company will be able to __________.

What type of commerce makes up the highest percentage of electronic transactions?

What term describes the approach of giving workers a larger portion of the total task to do?

An example of a "back room" operation for an airline company is loading luggage onto the airplane.

What concept involves breaking down the production of a product into a series of small,elementary tasks,each of which is performed by a different worker?

What must companies do in order to be successful with Web-based on-line shopping?

Operations research started with the publication of the results of the Hawthorne studies.

Scientific Management,Management Science,Just−in−Time,Total Quality Management,Business Process Reengineering,and other developments reflect the application of ________________________ and ________________________ to the transformation of inputs into goods and services.

What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?

Managing the transformation of inputs into goods and services is:

Define operations management.

Who wrote The Wealth of Nations in 1776,describing division of labor?

Operations Strategy and Competitiveness

Product Design and Process Selection

E-Commerce and Supply Chain Management

Total Quality Management

Statistical Quality Control

Just-In-Time and Lean Systems

Forecasting

Capacity Planning and Facility Location

Facility Layout

Work System Design

Independent Demand Inventory Management

Aggregate Planning

Resource Planning

Scheduling

Project Management

Spreadsheet Modeling: an Introduction

Introduction to Optimization

Waiting Line Models

Master Scheduling and Rough-Cut Capacity Planning

Filters

Scientific Management,Management Science,Just−in−Time,Total Quality Management,Business Process Reengineering,and other developments reflect the application of and to the transformation of inputs into goods and services.