Exam 3: A Behavioural Framework for Compensation

From an employee behavioural perspective,what steps need to be followed to design an effective reward system?

You operate an inbound call centre serving the various needs of your customers.Over the last several months,you notice that customers are waiting on hold for several minutes before being served.To motivate operators,you introduce an incentive program that rewards those operators that answer over 200 calls per 8-hour shift.Shortly thereafter,wait times drop but service complaints escalate.What kind of reward problem does this vignette describe?

You have been asked to explain to a client the notion of work motivation.Which of the following would best characterize an employee's work motivation?

Terry was generously rewarded by his parents when he received excellent grades.His parents are hoping that the rewards will help Terry get similar grades in the future.Which theory helps to explain this scenario?

Which scenario best describes the notion of expectancy,according to the expectancy theory of motivation?

Classical management strategies generally require a reward system that focuses on task behaviour.

Identify the three key job attitudes and explain their roles in determining employee behaviour.

Which theory is most applicable in explaining why a hockey player who earns $10 million per year is dissatisfied with his pay?

A sales organization rewards employees for the number of client contacts made via telephone.A review of client contact quality determines that most of these contacts will never convert into sales.As it relates to reward problems,this exemplifies a lack of congruency between rewards and behaviour.

Which scenario is reflective of an organization displaying procedural justice in their reward system?

Your employer has not kept his promises in relation to pay,benefits,and ongoing training and development opportunities.Which of the following best describes your situation?

According to reinforcement theory,what happens when organization-controlled rewards stop?

What is the definition of membership behaviour?

Ashton is committed to his organization out of a sense of belongingness and loyalty.What type of commitment is Ashton displaying?

At a unionized firm,workers went on strike even after management offered them a two percent increase in pay.The union representing the workers said that the proposed increase did not match the workers' contributions to the firm.What type of reward problem is evident in this situation?

Which term is used to describe the degree of urgency an individual attaches to the satisfaction of a particular need?

In what way is there congruency between Maslow's theory and Herzberg's theory?

Which of the following is NOT a key employee attitude?

Equity theory partially explains the basic notion of perceived inequity between one's view of his or her contribution and the contribution of others in similar contexts.

The three key employee behaviours that may be desired by employers are membership,task,and citizenship.