Exam 9: Groups and Leaders

Select one television show or movie and describe how it might socialize a child to think of work in a particular way.

Customer relations are the same thing as customer relationships

Which of the following types of talk are you most likely to find in the workplace?

Match the proper term to this definition: a metaphor which represents organizations as standardized by repetition, specialization, or predictability.

Organizations usually succeed when they attempt to reproduce friendships in their customers.

A new leader may find it difficult to change an organization's culture because workers have longstanding relationships that changes may undermine.

The text lists four ways of formally introducing and reinforcing the organizational culture. Which of the following is NOT one of those ways?

Who understands organizations as the result of the human search for meaning?

As a result of the "Protestant Work Ethic" the media typically portray the workplace quite positively.

Intimacy and support are more characteristic of which type of goals?

What type of communication builds trust, confidence, mutual interest, and a sense of membership and belonging?

The authors point out that lower-level workers might have little formal power, but they always have some informal power. Describe what they mean by informal power and give an example.

Organizational communication is less effective when group members question one another.

Match the proper term to this definition: the preparation for becoming a worker in the form of socialization that takes place in a child's early life through family interaction and exposure to the media.

Which of the following terms is the closest synonym for systems, as the authors use the term?

Which common term is misleading, because it directs attention away from personal relationships and toward impersonal structures and abstract organizational units?

The realization that attracting new customers is much more expensive than retaining old customers led organizations to pursue what strategy?

The "structurational approach" views organizations primarily in terms of the patterns of relationships among the members of the organization.

Which of the following is NOT one of Kram and Isabella's three types of collegial relationships between people in an organization?

Organizations try to cultivate loyalty by presenting themselves as individual entities worthy of friendship.