Question 1

At work, the development of long-term intimacy is one of the purposes of conversation.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a form of employee-abusive communication?

Accepted Answer

A) Bullying 
B) Derogatory talk 
C) Backstabbing gossip 
D) Negative performance evaluation 
A) Bullying 
B) Derogatory talk 
C) Backstabbing gossip 
D) Negative performance evaluation

Question 3

Which metaphor of organization mentioned in the text most strongly emphasizes the transactions of communication?

Accepted Answer

A) Instrument of domination metaphor 
B) Culture metaphor 
C) Family metaphor 
D) Machine metaphor 
A) Instrument of domination metaphor 
B) Culture metaphor 
C) Family metaphor 
D) Machine metaphor

Question 4

Explain the difference between norms and rules and give a personal example of each from your work history?

Accepted Answer

a rule is a formal, explicit statement o

Question 5

Which of the following is a characteristic of most workplace relationships?

Accepted Answer

A) They are romantic. 
B) They are unhealthy. 
C) They are intimate. 
D) They are involuntary. 
A) They are romantic. 
B) They are unhealthy. 
C) They are intimate. 
D) They are involuntary.

Question 6

The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?

Accepted Answer

A) Spillover effect 
B) Isolation effect 
C) Hawthorne effect 
D) Relationship effect 
A) Spillover effect 
B) Isolation effect 
C) Hawthorne effect 
D) Relationship effect

Question 7

Match the proper term to this definition: the process of importing your normal practices of everyday talk into the workplace.

Accepted Answer

A) Sedimentation 
B) Structuration 
C) High code adoption 
D) Continuation of identity 
A) Sedimentation 
B) Structuration 
C) High code adoption 
D) Continuation of identity

Question 8

Structurational approaches are basically what kind of approach?

Accepted Answer

A) Interpretivist and positivist approach 
B) Positivist and social constructivist approach 
C) Empirical and critical approach 
D) Social constructivist and critical approach 
A) Interpretivist and positivist approach 
B) Positivist and social constructivist approach 
C) Empirical and critical approach 
D) Social constructivist and critical approach

Question 9

Meaning-making in an organization involves interpersonally framing situations and events. How might two administrators frame a tuition increase differently than two students would?

Accepted Answer

administrators might discuss budget shor

Question 10

According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?

Accepted Answer

A) Expectations of role performance 
B) Expectations of some forms of surveillance and intrusion 
C) Expectations of mutual benefit 
D) Expectations of an ongoing relationship 
A) Expectations of role performance 
B) Expectations of some forms of surveillance and intrusion 
C) Expectations of mutual benefit 
D) Expectations of an ongoing relationship

Question 11

In discussing informal power, the text mentions four forms of worker resistance. Which of the following is NOT one of those forms?

Accepted Answer

A) Reluctance to do the work 
B) Stereotyping of others 
C) Filing a grievance with management 
D) Withdrawal of effort 
A) Reluctance to do the work 
B) Stereotyping of others 
C) Filing a grievance with management 
D) Withdrawal of effort

Question 12

You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?

Accepted Answer

The traditional view might result in new

Question 13

What factors do traditional conceptions of organizations usually overlook?

Accepted Answer

A) Physical structures 
B) Relationships 
C) Hierarchies 
D) Bureaucracies 
A) Physical structures 
B) Relationships 
C) Hierarchies 
D) Bureaucracies

Question 14

Match the proper term to this definition: an unstated rule that is understood to be represented in a pattern of behavior.

Accepted Answer

A) Rule 
B) Norm 
C) Policy 
D) Directive 
A) Rule 
B) Norm 
C) Policy 
D) Directive

Question 15

During contract negotiations, television actors sometimes become too "sick" to come to work-until their salary demands are met. What form of worker resistance is this?

Accepted Answer

A) Filing a grievance with management 
B) Stereotyping of others 
C) Lack of respect 
D) Withdrawal of effort 
A) Filing a grievance with management 
B) Stereotyping of others 
C) Lack of respect 
D) Withdrawal of effort

Question 16

One evident norm or rule in an organization is expectation of hierarchy

Accepted Answer

A) True 
 B)False

Question 17

Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people and what they talk about and how they do so.

Accepted Answer

A) Core competencies 
B) Continuation of identity 
C) Organizational climate 
D) Vocational anticipatory socialization 
A) Core competencies 
B) Continuation of identity 
C) Organizational climate 
D) Vocational anticipatory socialization

Question 18

The text mentions which two functions of appropriate dress in the workplace?

Accepted Answer

A) Indication of length of service and identification with a workers' union 
B) Indication of position within the organization and indication of length of service 
C) Identification with the organization and indication of position within the organization 
D) Identification with a workers' union and indication of corporate goals 
A) Indication of length of service and identification with a workers' union 
B) Indication of position within the organization and indication of length of service 
C) Identification with the organization and indication of position within the organization 
D) Identification with a workers' union and indication of corporate goals

At work, the development of long-term intimacy is one of the purposes of conversation.

Which of the following is NOT a form of employee-abusive communication?

Which metaphor of organization mentioned in the text most strongly emphasizes the transactions of communication?

Explain the difference between norms and rules and give a personal example of each from your work history?

Which of the following is a characteristic of most workplace relationships?

The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?

Match the proper term to this definition: the process of importing your normal practices of everyday talk into the workplace.

Structurational approaches are basically what kind of approach?

Meaning-making in an organization involves interpersonally framing situations and events. How might two administrators frame a tuition increase differently than two students would?

According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?

In discussing informal power, the text mentions four forms of worker resistance. Which of the following is NOT one of those forms?

You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?

What factors do traditional conceptions of organizations usually overlook?

Match the proper term to this definition: an unstated rule that is understood to be represented in a pattern of behavior.

During contract negotiations, television actors sometimes become too "sick" to come to work-until their salary demands are met. What form of worker resistance is this?

One evident norm or rule in an organization is expectation of hierarchy

Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people and what they talk about and how they do so.

The text mentions which two functions of appropriate dress in the workplace?

An Overview of Communication

Histories and Contexts of Communication

Identities, Perceptions, and Communication

Verbal Communication

Nonverbal Communication

Culture and Communication

Listening

Personal Relationships

Communication in the Workplace

Technology and Media in Everyday Life

Interviewing

Preparing for a Presentation

Developing a Presentation

Giving Informative and Persuasive Talks

Delivering a Presentation

Filters

Exam 9: Groups and Leaders

At work, the development of long-term intimacy is one of the purposes of conversation.

Which of the following is NOT a form of employee-abusive communication?

Which metaphor of organization mentioned in the text most strongly emphasizes the transactions of communication?

Explain the difference between norms and rules and give a personal example of each from your work history?

Which of the following is a characteristic of most workplace relationships?

The stress of Leroy's project deadline at work caused him to be short-tempered with his wife. What is the name of this problem?

Match the proper term to this definition: the process of importing your normal practices of everyday talk into the workplace.

Structurational approaches are basically what kind of approach?

Meaning-making in an organization involves interpersonally framing situations and events. How might two administrators frame a tuition increase differently than two students would?

According to Zweig, which aspect of a worker's relationship with an organization is rarely found in other, personal relationships?

In discussing informal power, the text mentions four forms of worker resistance. Which of the following is NOT one of those forms?

You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?

What factors do traditional conceptions of organizations usually overlook?

Match the proper term to this definition: an unstated rule that is understood to be represented in a pattern of behavior.

During contract negotiations, television actors sometimes become too "sick" to come to work-until their salary demands are met. What form of worker resistance is this?

One evident norm or rule in an organization is expectation of hierarchy

Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people and what they talk about and how they do so.

The text mentions which two functions of appropriate dress in the workplace?

An Overview of Communication

Histories and Contexts of Communication

Identities, Perceptions, and Communication

Verbal Communication

Nonverbal Communication

Culture and Communication

Listening

Personal Relationships

Communication in the Workplace

Technology and Media in Everyday Life

Interviewing

Preparing for a Presentation

Developing a Presentation

Giving Informative and Persuasive Talks

Delivering a Presentation

Filters