Exam 2: Managing Quality 

The Malcom Baldrige Award is given to recognize:

A FOCUS-PDCA is a way to coordinate process improvement projects.

According to the American Society for Quality,which of the following is NOT a characteristic of quality?

The Greek letter for a statistical unit of measurement used to define standard deviation is ________.

Suppliers of food products are termed "external customers" of the foodservice operation.

Quality assurance is a procedure that ensures maintenance of standards.

ISO 9001 standards are U.S.-based standards for quality performance.

What is the only hotel company to win the Baldrige Award on two occasions?

________ is defined as the degree to which managers allow employees to act independently within their job description.

________ is the process of comparing your operation's performance against those considered to be front-runners in the industry.

The group that serves as an accreditation agency that reviews voluntary programs of quality improvements in patient care in hospitals is:

The 14-point system to help companies improve their quality was created by ________.

The initials "TQM" stand for ________.

Quality should be defined by the manager,not the customer.

________ often is referred to as the 80-20 rule because 80% of a given outcome typically results from 20% of an input.

A value stream map is commonly used in benchmarking one operation with another.

W)Deming is most known for his work in which country?

A process improvement tool that provides a graphical record of process improvement efforts over a period of time is termed a ________.

A data driven technique for eliminating defects in a process is referred to as ________.

________ is a procedure that defines and ensures maintenance of standards within prescribed tolerances for a product or service.