Question 1

The term that best defines "a psychologic response to a perceived threat," and one of the most common responses to illness, is

Accepted Answer

A)  Hypochondria 
B)  Depression 
C)  Acting out 
D)  Anxiety 
A)  Hypochondria 
B)  Depression 
C)  Acting out 
D)  Anxiety

Question 2

What measure may improve communication if the patient has an impaired level of understanding?

Accepted Answer

A)  Speaking slowly 
B)  Repeating information in a different way 
C)  Using gestures and demonstrations 
D)  Maintaining good eye contact 
E)  All of the above 
A)  Speaking slowly 
B)  Repeating information in a different way 
C)  Using gestures and demonstrations 
D)  Maintaining good eye contact 
E)  All of the above

Question 3

Which of the following is NOT true with regard to anxiety and anxiety attacks?

Accepted Answer

A)  They should be dealt with it as a medical issue first. 
B)  Severe episodes are often called panic attacks. 
C)  The patient should be instructed to breathe into a brown paper bag. 
D)  Anxious patients often do not remember what they are told. 
A)  They should be dealt with it as a medical issue first. 
B)  Severe episodes are often called panic attacks. 
C)  The patient should be instructed to breathe into a brown paper bag. 
D)  Anxious patients often do not remember what they are told.

Question 4

How can the medical assistant be a good communicator?

Accepted Answer

A)  Make explanations using technical terms. 
B)  Speak in a hurried manner. 
C)  Be effective in sending and receiving messages. 
D)  Set up barriers to effective communication. 
A)  Make explanations using technical terms. 
B)  Speak in a hurried manner. 
C)  Be effective in sending and receiving messages. 
D)  Set up barriers to effective communication.

Question 5

If a patient's vision cannot be corrected to 20/200 in the better eye, what is it called?

Accepted Answer

A)  Legal blindness 
B)  Total blindness 
C)  Poor visual correction 
D)  Low vision 
A)  Legal blindness 
B)  Total blindness 
C)  Poor visual correction 
D)  Low vision

Question 6

Recognize the elements of oral communication using a sender-receiver process

Accepted Answer

Oral communication is a process that inv

Question 7

Which is the most common?

Accepted Answer

A)  Total deafness 
B)  A patient that uses sign language 
C)  Hearing impairment that interferes with communication 
D)  A patient who can lip read easily 
A)  Total deafness 
B)  A patient that uses sign language 
C)  Hearing impairment that interferes with communication 
D)  A patient who can lip read easily

Question 8

Identify styles and types of verbal communication

Accepted Answer

Verbal communication can be categorized

Question 9

A patient with inoperable lung cancer says that he will stop smoking so that he can live until his daughter's graduation. He is most likely in the depression stage of the grieving process.

Accepted Answer

A) True 
 B)False

Question 10

Self boundaries define how others can get, both physically and mentally.

Accepted Answer

A) True 
 B)False

Question 11

How can the medical assistant facilitate communication nonverbally?

Accepted Answer

A)  Avoid eye contact 
B)  Be aware of his or her own and the patient's body language 
C)  Ask the patient to repeat anything that is unclear 
D)  Stand close to the patient 
A)  Avoid eye contact 
B)  Be aware of his or her own and the patient's body language 
C)  Ask the patient to repeat anything that is unclear 
D)  Stand close to the patient

Question 12

If a patient is not comfortable with English, what should the medical assistant avoid?

Accepted Answer

A)  Speaking directly to the patient instead of the translator 
B)  Speaking slowly and using simple terms when speaking to the patient 
C)  Arranging for telephone or video translation services 
D)  Using the patient's child as a translator 
A)  Speaking directly to the patient instead of the translator 
B)  Speaking slowly and using simple terms when speaking to the patient 
C)  Arranging for telephone or video translation services 
D)  Using the patient's child as a translator

Question 13

Recognize communication barriers

Accepted Answer

Recognizing communication barriers is es

Question 14

During the interview, the medical assistant questions the patient as follows: "Describe your pain for me. What has been going on with you since you were last here? How has your appetite been? How have you been sleeping?" What are these examples of?

Accepted Answer

A)  Closed questions 
B)  Being nosy 
C)  Being judgmental 
D)  Open questions 
A)  Closed questions 
B)  Being nosy 
C)  Being judgmental 
D)  Open questions

Question 15

The type of listening when the medical assistant remains "in the moment" and focuses fully on the patient's message is called

Accepted Answer

A)  Open listening 
B)  Closed listening 
C)  Active listening 
D)  Verbal listening 
A)  Open listening 
B)  Closed listening 
C)  Active listening 
D)  Verbal listening

Question 16

Identify techniques for overcoming communication barriers

Accepted Answer

Overcoming communication barriers is ess

Question 17

How should the medical assistant help a sight-impaired patient?

Accepted Answer

A)  Automatically take the patient's arm to guide him or her 
B)  Describe the environment clearly in words 
C)  Do nothing-the patient knows what he or she is doing 
D)  Have the receptionist deal with the patient 
A)  Automatically take the patient's arm to guide him or her 
B)  Describe the environment clearly in words 
C)  Do nothing-the patient knows what he or she is doing 
D)  Have the receptionist deal with the patient

Question 18

What are the uses of arm gestures, facial expressions, and turning one's head all examples of?

Accepted Answer

A)  Verbal communication 
B)  Impatience 
C)  Defamation 
D)  Body language 
A)  Verbal communication 
B)  Impatience 
C)  Defamation 
D)  Body language

Question 19

Which of the following is NOT a common reaction to illness?

Accepted Answer

A)  Anger 
B)  Anxiety 
C)  Relief 
D)  Guilt 
A)  Anger 
B)  Anxiety 
C)  Relief 
D)  Guilt

Question 20

What are tone of voice, voice pitch, voice volume, and voice quality examples of?

Accepted Answer

A)  Verbal communication 
B)  Psychology 
C)  Secondary nonverbal communication 
D)  Body language 
A)  Verbal communication 
B)  Psychology 
C)  Secondary nonverbal communication 
D)  Body language

Exam 4: Interacting With Patients

The term that best defines "a psychologic response to a perceived threat," and one of the most common responses to illness, is

What measure may improve communication if the patient has an impaired level of understanding?

Which of the following is NOT true with regard to anxiety and anxiety attacks?

How can the medical assistant be a good communicator?

If a patient's vision cannot be corrected to 20/200 in the better eye, what is it called?

Recognize the elements of oral communication using a sender-receiver process

Which is the most common?

Identify styles and types of verbal communication

A patient with inoperable lung cancer says that he will stop smoking so that he can live until his daughter's graduation. He is most likely in the depression stage of the grieving process.

Self boundaries define how others can get, both physically and mentally.

How can the medical assistant facilitate communication nonverbally?

If a patient is not comfortable with English, what should the medical assistant avoid?

Recognize communication barriers

During the interview, the medical assistant questions the patient as follows: "Describe your pain for me. What has been going on with you since you were last here? How has your appetite been? How have you been sleeping?" What are these examples of?

The type of listening when the medical assistant remains "in the moment" and focuses fully on the patient's message is called

Identify techniques for overcoming communication barriers

How should the medical assistant help a sight-impaired patient?

What are the uses of arm gestures, facial expressions, and turning one's head all examples of?

Which of the following is NOT a common reaction to illness?

What are tone of voice, voice pitch, voice volume, and voice quality examples of?

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Scheduling Appointments

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

Filters