Question 1

When is it appropriate for the medical assistant to use silence in an interview with a patient?

Accepted Answer

A)  Whenever the medical assistant feels threatened 
B)  When the medical assistant wants to encourage the patient to respond 
C)  When the medical assistant does not believe what the patient has just said 
D)  Silence is not appropriate when interviewing a patient 
A)  Whenever the medical assistant feels threatened 
B)  When the medical assistant wants to encourage the patient to respond 
C)  When the medical assistant does not believe what the patient has just said 
D)  Silence is not appropriate when interviewing a patient

Question 2

How is the patient likely to react if the medical assistant asks, "Why aren't you following your diet?"

Accepted Answer

A)  Become defensive 
B)  Answer honestly 
C)  Smile but not answer 
D)  Say, "I'm glad you asked me that question." 
A)  Become defensive 
B)  Answer honestly 
C)  Smile but not answer 
D)  Say, "I'm glad you asked me that question."

Question 3

A foreign-born patient discloses that he is using herbs sent from a relative and rubbing the leaves on his skin for healing. The most appropriate response of the medical assistant would be to

Accepted Answer

A)  Joke privately with office colleagues about the behavior, but say nothing to the patient. 
B)  Tell the patient that it won't help his condition. 
C)  Explain why Western medicine is superior to traditional practices. 
D)  If using the herb is not causing harm, respect and accept the patient's practices. 
A)  Joke privately with office colleagues about the behavior, but say nothing to the patient. 
B)  Tell the patient that it won't help his condition. 
C)  Explain why Western medicine is superior to traditional practices. 
D)  If using the herb is not causing harm, respect and accept the patient's practices.

Question 4

Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations

Accepted Answer

Medical assisting practice is subject to

Question 5

Which of the following is an example of a closed question?

Accepted Answer

A)  "What is the reason for your visit today?" 
B)  "Are you an only child?" 
C)  "Can you describe your pain for me?" 
D)  "What are your plans for the future?" 
A)  "What is the reason for your visit today?" 
B)  "Are you an only child?" 
C)  "Can you describe your pain for me?" 
D)  "What are your plans for the future?"

Question 6

The best response when a patient expresses anxiety about an illness is to reassure them that everything will be fine.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a barrier to communication in the medical office?

Accepted Answer

A)  Patients with limited English 
B)  Hearing impairment 
C)  Limited understanding of medical information 
D)  Body language 
A)  Patients with limited English 
B)  Hearing impairment 
C)  Limited understanding of medical information 
D)  Body language

Question 8

Differentiate between adaptive and non-adaptive coping mechanisms

Accepted Answer

Adaptive coping mechanisms refer to the

Question 9

Identify resources and adaptations that are required based on individual needs-i.e., culture and environment, developmental life stage, language, and physical threats to communication

Accepted Answer

Identifying resources and adaptations th

Question 10

Which of the following is an important part of active listening for a medical assistant?

Accepted Answer

A)  Planning what to say next while the patient is talking 
B)  Watching the clock to be sure that the conversation remains short 
C)  Focusing all attention on the patient 
D)  Nodding several times while the patient is speaking 
A)  Planning what to say next while the patient is talking 
B)  Watching the clock to be sure that the conversation remains short 
C)  Focusing all attention on the patient 
D)  Nodding several times while the patient is speaking

Question 11

How could the medical assistant show empathy for a patient?

Accepted Answer

A)  Express sympathy for the patient's problems. 
B)  Tell the patient about his or her own problems. 
C)  Acknowledge the patient's feelings. 
D)  Make no comment in order to avoid embarrassing the patient. 
A)  Express sympathy for the patient's problems. 
B)  Tell the patient about his or her own problems. 
C)  Acknowledge the patient's feelings. 
D)  Make no comment in order to avoid embarrassing the patient.

Question 12

When interviewing the patient, when should the medical assistant use closed questions?

Accepted Answer

A)  When expecting a long explanation from the patient 
B)  When looking for general information 
C)  When hoping that the patient will open up and talk 
D)  When looking for a one-word or short answer 
A)  When expecting a long explanation from the patient 
B)  When looking for general information 
C)  When hoping that the patient will open up and talk 
D)  When looking for a one-word or short answer

Question 13

Changes in facial expression and body position when communicating are examples of nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true with regard to eye contact?

Accepted Answer

A)  Maintaining eye contact is a sign of interest and involvement in many Asian cultures. 
B)  Eye contact should be maintained at all times and with all patients when taking a patient history. 
C)  Eye contact is always a sign of respect. 
D)  If the patient looks away, and the medical assistant continues to seek eye contact, this can be perceived as aggression. 
A)  Maintaining eye contact is a sign of interest and involvement in many Asian cultures. 
B)  Eye contact should be maintained at all times and with all patients when taking a patient history. 
C)  Eye contact is always a sign of respect. 
D)  If the patient looks away, and the medical assistant continues to seek eye contact, this can be perceived as aggression.

Question 15

Discuss the role of assertiveness in effective professional communication

Accepted Answer

Assertiveness plays a crucial role in ef

Question 16

Define both medical terms and abbreviations related to all body systems

Accepted Answer

Medical terms and abbreviations related

Question 17

If a patient asks for a medical assistant's personal telephone number, and the medical assistant answers calmly that she does not give her telephone number to patients, what is the medical assistant demonstrating?

Accepted Answer

A)  Lack of interest in the patient 
B)  Assertive maintenance of self boundaries 
C)  Hostility toward the patient 
D)  Empathy with the patient 
A)  Lack of interest in the patient 
B)  Assertive maintenance of self boundaries 
C)  Hostility toward the patient 
D)  Empathy with the patient

Question 18

Identify nonverbal communication

Accepted Answer

Nonverbal communication refers to the tr

Exam 4: Interacting With Patients

When is it appropriate for the medical assistant to use silence in an interview with a patient?

How is the patient likely to react if the medical assistant asks, "Why aren't you following your diet?"

A foreign-born patient discloses that he is using herbs sent from a relative and rubbing the leaves on his skin for healing. The most appropriate response of the medical assistant would be to

Discuss all levels of governmental legislation and regulation as they apply to medical assisting practice, including FDA and DEA regulations

Which of the following is an example of a closed question?

The best response when a patient expresses anxiety about an illness is to reassure them that everything will be fine.

Which of the following is NOT a barrier to communication in the medical office?

Differentiate between adaptive and non-adaptive coping mechanisms

Identify resources and adaptations that are required based on individual needs-i.e., culture and environment, developmental life stage, language, and physical threats to communication

Which of the following is an important part of active listening for a medical assistant?

How could the medical assistant show empathy for a patient?

When interviewing the patient, when should the medical assistant use closed questions?

Changes in facial expression and body position when communicating are examples of nonverbal cues.

Which of the following is true with regard to eye contact?

Discuss the role of assertiveness in effective professional communication

Define both medical terms and abbreviations related to all body systems

If a patient asks for a medical assistant's personal telephone number, and the medical assistant answers calmly that she does not give her telephone number to patients, what is the medical assistant demonstrating?

Identify nonverbal communication

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Scheduling Appointments

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

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