Question 1

What is the one of the best ways to clarify what the patient is trying to say?

Accepted Answer

A)  Be silent and wait for further explanation. 
B)  Ask the patient specific closed questions. 
C)  Make your best guess regarding the interpretation of what the patient has said. 
D)  Paraphrase-put the patient's meaning into your own words and give the patient the opportunity to confirm that your statement is correct. 
A)  Be silent and wait for further explanation. 
B)  Ask the patient specific closed questions. 
C)  Make your best guess regarding the interpretation of what the patient has said. 
D)  Paraphrase-put the patient's meaning into your own words and give the patient the opportunity to confirm that your statement is correct. D

Question 2

When a patient must cope with a serious illness, offering choices is most helpful because

Accepted Answer

A)  It helps the patient feel calm 
B)  It helps the patient gain some sense of control 
C)  It helps relieve the patient's feelings of guilt 
D)  It helps relieve the patient's anxiety 
A)  It helps the patient feel calm 
B)  It helps the patient gain some sense of control 
C)  It helps relieve the patient's feelings of guilt 
D)  It helps relieve the patient's anxiety B

Question 3

In the United States, the typical personal distance or comfort zone for conversation with others is

Accepted Answer

A)  3-4 feet 
B)  1-2 feet 
C)  6-7 feet 
D)  While touching 
A)  3-4 feet 
B)  1-2 feet 
C)  6-7 feet 
D)  While touching A

Question 4

You were trying to educate Mr. Wilson about an upcoming procedure and post-surgical care. Unfortunately, because he skipped lunch that day and his blood sugar was low, he was not able to learn the information that would help to decrease his anxiety about the procedure. Mr. Wilson is demonstrating an example of

Accepted Answer

A)  Impaired hearing 
B)  Maslow's hierarchy of needs 
C)  Poor listening skills 
D)  Self-actualization 
A)  Impaired hearing 
B)  Maslow's hierarchy of needs 
C)  Poor listening skills 
D)  Self-actualization

Question 5

The term terminal phase refers to stages of professional communication.

Accepted Answer

A) True 
 B)False

Question 6

Medical Office Business Procedures/Management

Accepted Answer

It seems like you're asking for informat

Question 7

To demonstrate caring to a patient that is sitting in an examining room chair, the medical assistant should remain standing while talking to the patient.

Accepted Answer

A) True 
 B)False

Question 8

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?

Accepted Answer

A)  "Talk slower-I can't understand you." 
B)  "Run that by me again." 
C)  "I'm sorry, I did not understand what you just said. Would you please repeat it?" 
D)  "You are confusing me." 
A)  "Talk slower-I can't understand you." 
B)  "Run that by me again." 
C)  "I'm sorry, I did not understand what you just said. Would you please repeat it?" 
D)  "You are confusing me."

Question 9

It is always a good idea to touch patients as much as possible to help convey caring.

Accepted Answer

A) True 
 B)False

Question 10

Which aspect of our communication is most likely to convey our true feelings and beliefs?

Accepted Answer

A)  Nonverbal communication 
B)  Verbal communication 
C)  Increased use of slang 
D)  Spoken words only 
A)  Nonverbal communication 
B)  Verbal communication 
C)  Increased use of slang 
D)  Spoken words only

Question 11

What is an internal factor that can interfere with communication?

Accepted Answer

A)  Pain 
B)  Noise 
C)  Lack of privacy 
D)  Distracting environment 
A)  Pain 
B)  Noise 
C)  Lack of privacy 
D)  Distracting environment

Question 12

The best response when dealing with an angry patient is to escort them out of the office and reschedule their appointment.

Accepted Answer

A) True 
 B)False

Question 13

On the fourth level of Maslow's hierarchy of needs are the needs for esteem and recognition. What do these include?

Accepted Answer

A)  Self-esteem 
B)  Respect of others in one's peer group 
C)  Success in work 
D)  Prestige in the community 
E)  All of the above 
A)  Self-esteem 
B)  Respect of others in one's peer group 
C)  Success in work 
D)  Prestige in the community 
E)  All of the above

Question 14

What function do ego defense mechanisms serve?

Accepted Answer

A)  They allow a patient to adopt inappropriate behaviors. 
B)  They help a patient to face unpleasant situations head-on. 
C)  They justify blaming others for the person's situation. 
D)  They protect against being overwhelmed by painful feelings. 
A)  They allow a patient to adopt inappropriate behaviors. 
B)  They help a patient to face unpleasant situations head-on. 
C)  They justify blaming others for the person's situation. 
D)  They protect against being overwhelmed by painful feelings.

Question 15

Identify the role of self boundaries in the health care setting

Accepted Answer

Self boundaries in the health care setti

Question 16

The primary reason that the medical assistant should regularly solicit feedback when communicating with patients is to determine whether they

Accepted Answer

A)  Are hearing-impaired 
B)  Are cooperative 
C)  Understand what has been said 
D)  Are mentally disabled 
A)  Are hearing-impaired 
B)  Are cooperative 
C)  Understand what has been said 
D)  Are mentally disabled

Question 17

If a patient facing a serious illness appears to be using denial, how should the medical assistant respond?

Accepted Answer

A)  Agree with the patient that the illness is minor. 
B)  Tell the patient that he or she does not appear to be facing reality. 
C)  Accept the denial without reinforcing it. 
D)  Reassure that patient that everything will probably turn out well. 
A)  Agree with the patient that the illness is minor. 
B)  Tell the patient that he or she does not appear to be facing reality. 
C)  Accept the denial without reinforcing it. 
D)  Reassure that patient that everything will probably turn out well.

Question 18

Denial can be useful in that it can provide a period of time to find a way to deal with illness, death, or disability.

Accepted Answer

A) True 
 B)False

Question 19

Translation assistance is required before a patient with a language barrier can give written consent for an invasive procedure or minor office surgery.

Accepted Answer

A) True 
 B)False

Question 20

Psychology of Human Relations

Accepted Answer

It seems like you're asking for an answe

Exam 4: Interacting With Patients

What is the one of the best ways to clarify what the patient is trying to say?

When a patient must cope with a serious illness, offering choices is most helpful because

In the United States, the typical personal distance or comfort zone for conversation with others is

The term terminal phase refers to stages of professional communication.

Medical Office Business Procedures/Management

To demonstrate caring to a patient that is sitting in an examining room chair, the medical assistant should remain standing while talking to the patient.

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?

It is always a good idea to touch patients as much as possible to help convey caring.

Which aspect of our communication is most likely to convey our true feelings and beliefs?

What is an internal factor that can interfere with communication?

The best response when dealing with an angry patient is to escort them out of the office and reschedule their appointment.

On the fourth level of Maslow's hierarchy of needs are the needs for esteem and recognition. What do these include?

What function do ego defense mechanisms serve?

Identify the role of self boundaries in the health care setting

The primary reason that the medical assistant should regularly solicit feedback when communicating with patients is to determine whether they

If a patient facing a serious illness appears to be using denial, how should the medical assistant respond?

Denial can be useful in that it can provide a period of time to find a way to deal with illness, death, or disability.

Translation assistance is required before a patient with a language barrier can give written consent for an invasive procedure or minor office surgery.

Psychology of Human Relations

The Health Care System

The Professional Medical Assistant

Ethics and Law for the Medical Office

Introduction to Anatomy and Physiology

Integumentary System

Skeletal System

Muscular System

Nervous System

The Senses

Endocrine System

Circulatory System

Respiratory System

Digestive System

Urinary System

Reproductive System

Medical Asepsis and the Osha Standard

Sterilization and Disinfection

Vital Signs

The Physical Examination

Eye and Ear Assessment and Procedures

Physical Agents to Promote Tissue Healing

The Gynecologic Examination and Prenatal Care

The Pediatric Examination

Minor Office Surgery

Administration of Medication and Intravenous Therapy

Cardiopulmonary Procedures

Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging

Introduction to the Clinical Laboratory

Urinalysis

Phlebotomy

Hematology

Blood Chemistry and Immunology

Medical Microbiology

Emergency Medical Procedures

The Medical Record

Patient Reception

Medical Office Computerization

Telephone Techniques

Scheduling Appointments

Medical Records Management

Written Communications

Mail

Managing Practice Finances

Medical Coding

Medical Insurance

Billing and Collections

The Medical Assistant As Office Manager

Emergency Protective Practices for the Medical Office

Obtaining Employment

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