Exam 40: Scheduling Appointments

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Single booking

What information must be obtained from a new patient?

Which method(s) can be used to allow the physician to avoid falling behind or catch up with appointment times?

Basic Keyboarding/Computer Concepts

When using a computer program to schedule appointments, it is usually only necessary to confirm that the computer has brought up the correct telephone number (instead of asking the patient for the telephone number).

Managed care insurance requires the medical office to submit a referral request so that the proposed care can be reviewed and approved or denied.

If a patient with managed care insurance must be referred to a specialist physician, what is the responsibility of the primary care physician's office?

Why must proper procedures be adhered to in scheduling patients for consultations with specialists?

Which of the following variables will affect the appointment matrix the most?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Clustering

Which of the following applies to any manual appointment book?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Double-booking

Medical Office Business Procedures/Management

Scheduling an appointment for an established patient requires the medical assistant to ask more questions than scheduling an appointment for a new patient.

How does the office usually handle visits from pharmacy representatives or medical salespeople who want to see the physician?

If patients must fast for laboratory tests, what special scheduling requirements should be initiated?

Discuss applications of electronic technology in effective communication

What is the advantage of open office hours?

What is important when rescheduling a group of patients due to an unexpected change in the physician's schedule?

Match the definition of the scheduling system to its name(s). Each definition can be used more than once. -Modified wave scheduling