Question 1

Which of the following is one of the best ways to ensure fair grievance procedures?

Accepted Answer

A)  Act timely. 
B)  Investigate. 
C)  Ascertain motive. 
D)  File a grievance 
A)  Act timely. 
B)  Investigate. 
C)  Ascertain motive. 
D)  File a grievance

Question 2

_____% of all manufacturing contracts include "violation of company rules" as a reason for immediate dismissal.

Accepted Answer

A)  20 
B)  22 
C)  15 
D)  61 
A)  20 
B)  22 
C)  15 
D)  61

Question 3

Most collective bargaining agreements provide for a system of disciplinary procedures for all the following reasons except:

Accepted Answer

A)  Employers use a discipline system to maintain control over the workforce. 
B)  A discipline system reduces the ability of managers to treat employees in a biased manner. 
C)  Employees want to know what to expect from work rule violations. 
D)  A discipline system will provide a different penalty for each different rule infraction. 
A)  Employers use a discipline system to maintain control over the workforce. 
B)  A discipline system reduces the ability of managers to treat employees in a biased manner. 
C)  Employees want to know what to expect from work rule violations. 
D)  A discipline system will provide a different penalty for each different rule infraction.

Question 4

The initial step in a grievance procedure usually instructs the employer to dismiss the claim.

Accepted Answer

A) True 
 B)False

Question 5

The due process of the grievance and arbitration procedure is important to the union because it balances management's "upper hand" in settling disputes. This balance is mostly achieved by the inclusion in the procedures of the:

Accepted Answer

A)  Shop steward. 
B)  Department head. 
C)  Union grievance committee. 
D)  Independent arbitrator. 
A)  Shop steward. 
B)  Department head. 
C)  Union grievance committee. 
D)  Independent arbitrator.

Question 6

Some genuine disagreements over the interpretation of a contract clause that lead to grievances occur due to a change of conditions since the contract was signed.

Accepted Answer

A) True 
 B)False

Question 7

Contract negotiations have one primary goal: to sign a contract.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following employee discipline infractions would most likely result in a termination that would not be challenged by a union?

Accepted Answer

A)  Stopping work before a specified time. 
B)  Loafing during working hours. 
C)  Intentional insubordination. 
D)  Mishandling of equipment. 
A)  Stopping work before a specified time. 
B)  Loafing during working hours. 
C)  Intentional insubordination. 
D)  Mishandling of equipment.

Question 9

Why a grievance is filed may be as important as its content. Which of the following is not a common reason for filing of grievances?

Accepted Answer

A)  Union members and leaders demonstrate their authority and influence. 
B)  An employee simply needs to "let off steam." 
C)  The union believes some employees have been given additional pay. 
D)  Union leaders must represent a member's grievance even though they know it lacks merit. 
A)  Union members and leaders demonstrate their authority and influence. 
B)  An employee simply needs to "let off steam." 
C)  The union believes some employees have been given additional pay. 
D)  Union leaders must represent a member's grievance even though they know it lacks merit.

Question 10

An oral warning is not a disciplinary action.

Accepted Answer

A) True 
 B)False

Question 11

If steward and employee agree that the grievance has some merit and should be pursued, then the grievance is reduced to writing.

Accepted Answer

A) True 
 B)False

Question 12

____% of all manufacturing contracts include tardiness as a reason for immediate discharge.

Accepted Answer

A)  13 
B)  11 
C)  15 
D)  7 
A)  13 
B)  11 
C)  15 
D)  7

Question 13

The grievance process provides union employees with the same opportunity to express their problems as nonunion employees.

Accepted Answer

A) True 
 B)False

Question 14

One guideline for grievance mediation is:

Accepted Answer

A)  Grievant is entitled to attend the mediation. 
B)  Act timely. 
C)  Investigate. 
D)  Respond. 
A)  Grievant is entitled to attend the mediation. 
B)  Act timely. 
C)  Investigate. 
D)  Respond.

Question 15

_____% of all nonmanufacturing contracts include insubordination as a reason for immediate dismissal.

Accepted Answer

A)  20 
B)  34 
C)  15 
D)  61 
A)  20 
B)  34 
C)  15 
D)  61

Question 16

When the shop steward and supervisor cannot resolve the grievance, then it may be appealed to the Supreme Court.

Accepted Answer

A) True 
 B)False

Question 17

Before grievance and arbitration procedures became popular, employee and union complaints were usually by:

Accepted Answer

A)  Court action. 
B)  Strikes, slow-downs, etc. 
C)  Management's "open-door" policy. 
D)  Labor-management committees. 
A)  Court action. 
B)  Strikes, slow-downs, etc. 
C)  Management's "open-door" policy. 
D)  Labor-management committees.

Question 18

A labor agreement would most likely require that a grievance form be completed:

Accepted Answer

A)  Within an hour of the occurrence. 
B)  Within a week of the occurrence. 
C)  Within two weeks of the occurrence. 
D)  At the discretion of the employee. 
A)  Within an hour of the occurrence. 
B)  Within a week of the occurrence. 
C)  Within two weeks of the occurrence. 
D)  At the discretion of the employee.

Question 19

_____ can be viewed as a supplement for the contractual grievance resolution process.

Accepted Answer

A)  Grievance mediation 
B)  Investigation 
C)  Acting timely 
D)  Accreditation 
A)  Grievance mediation 
B)  Investigation 
C)  Acting timely 
D)  Accreditation

Question 20

The written grievance is delivered to the supervisor, and a meeting of the three parties is held.

Accepted Answer

A) True 
 B)False

Which of the following is one of the best ways to ensure fair grievance procedures?

_____% of all manufacturing contracts include "violation of company rules" as a reason for immediate dismissal.

Most collective bargaining agreements provide for a system of disciplinary procedures for all the following reasons except:

The initial step in a grievance procedure usually instructs the employer to dismiss the claim.

The due process of the grievance and arbitration procedure is important to the union because it balances management's "upper hand" in settling disputes. This balance is mostly achieved by the inclusion in the procedures of the:

Some genuine disagreements over the interpretation of a contract clause that lead to grievances occur due to a change of conditions since the contract was signed.

Contract negotiations have one primary goal: to sign a contract.

Which of the following employee discipline infractions would most likely result in a termination that would not be challenged by a union?

Why a grievance is filed may be as important as its content. Which of the following is not a common reason for filing of grievances?

An oral warning is not a disciplinary action.

If steward and employee agree that the grievance has some merit and should be pursued, then the grievance is reduced to writing.

____% of all manufacturing contracts include tardiness as a reason for immediate discharge.

The grievance process provides union employees with the same opportunity to express their problems as nonunion employees.

One guideline for grievance mediation is:

_____% of all nonmanufacturing contracts include insubordination as a reason for immediate dismissal.

When the shop steward and supervisor cannot resolve the grievance, then it may be appealed to the Supreme Court.

Before grievance and arbitration procedures became popular, employee and union complaints were usually by:

A labor agreement would most likely require that a grievance form be completed:

_____ can be viewed as a supplement for the contractual grievance resolution process.

The written grievance is delivered to the supervisor, and a meeting of the three parties is held.

The American Labor Movement

The Changing Workplace

Establishing a Bargaining Process

Organizational Campaigns

The Negotiation Process

Collective Bargaining: Strategies and Tactics

Compensation Issues

Employee Benefits

Seniority Rights

Contract Implementation

The Arbitration Process

Comparative Global Industrial Relations

Filters

Exam 11: Grievance and Disciplinary Procedures

Which of the following is one of the best ways to ensure fair grievance procedures?

_____% of all manufacturing contracts include "violation of company rules" as a reason for immediate dismissal.

Most collective bargaining agreements provide for a system of disciplinary procedures for all the following reasons except:

The initial step in a grievance procedure usually instructs the employer to dismiss the claim.

The due process of the grievance and arbitration procedure is important to the union because it balances management's "upper hand" in settling disputes. This balance is mostly achieved by the inclusion in the procedures of the:

Some genuine disagreements over the interpretation of a contract clause that lead to grievances occur due to a change of conditions since the contract was signed.

Contract negotiations have one primary goal: to sign a contract.

Which of the following employee discipline infractions would most likely result in a termination that would not be challenged by a union?

Why a grievance is filed may be as important as its content. Which of the following is not a common reason for filing of grievances?

An oral warning is not a disciplinary action.

If steward and employee agree that the grievance has some merit and should be pursued, then the grievance is reduced to writing.

____% of all manufacturing contracts include tardiness as a reason for immediate discharge.

The grievance process provides union employees with the same opportunity to express their problems as nonunion employees.

One guideline for grievance mediation is:

_____% of all nonmanufacturing contracts include insubordination as a reason for immediate dismissal.

When the shop steward and supervisor cannot resolve the grievance, then it may be appealed to the Supreme Court.

Before grievance and arbitration procedures became popular, employee and union complaints were usually by:

A labor agreement would most likely require that a grievance form be completed:

_____ can be viewed as a supplement for the contractual grievance resolution process.

The written grievance is delivered to the supervisor, and a meeting of the three parties is held.

The American Labor Movement

The Changing Workplace

Establishing a Bargaining Process

Organizational Campaigns

The Negotiation Process

Collective Bargaining: Strategies and Tactics

Compensation Issues

Employee Benefits

Seniority Rights

Contract Implementation

The Arbitration Process

Comparative Global Industrial Relations

Filters