Question 1

Intellectual property is the proprietary information that is critical to an organization's efficient and effective functioning and competitiveness.

Accepted Answer

A) True 
 B)False  True

Question 2

Define the concept of mass customization, providing several relevant examples. Briefly discuss how technology is vital to the success of mass customization efforts.

Accepted Answer

Mass customization is an emerging business trend that utilizes advanced information technology and flexible manufacturing processes to provide consumers with a product, when, where and how they prefer it. For instance, Levi Strauss's website allows customers to create their own virtual model to get a custom fitted pair of jeans. Procter & Gamble uses its Reflect.com site to customize beauty products for customers. Mass customization requires flexible manufacturing techniques and continual dialogue with customers to be successful. Using technology such as computer controlled factory equipment, intranets, and logistics software, companies can manufacture, assemble, and ship customized products in incredibly short timeframes. Dell Computer uses flexible manufacturing techniques and technology to custom-build computers to customer's specifications. Technology also plays an important part in maintaining an ongoing dialogue with companies' customers, enabling organizations to establish, maintain, and strengthen relationships with customers.

Question 3

An organization that optimizes its entire production process from the customer's perspective is a(n)____________.

Accepted Answer

A)  lean organization 
B)  manufacturing organization 
C)  service organization 
D)  global organization 
E)  quality organization 
A)  lean organization 
B)  manufacturing organization 
C)  service organization 
D)  global organization 
E)  quality organization A

Question 4

__________ management oversees the transformation process that converts resources such as labour and raw materials into finished goods and services.

Accepted Answer

A)  Control 
B)  Operations 
C)  Systems 
D)  Planning 
E)  Transformation 
A)  Control 
B)  Operations 
C)  Systems 
D)  Planning 
E)  Transformation

Question 5

Six Sigma is a quality standard that establishes a goal of no more than 3.4 defects per 1,000 units or procedures.

Accepted Answer

A) True 
 B)False

Question 6

What has value is decided by the _____________.

Accepted Answer

A)  supplier providing the materials 
B)  customer buying the product 
C)  owner of the business 
D)  shareholders 
E)  manufacturer making the product 
A)  supplier providing the materials 
B)  customer buying the product 
C)  owner of the business 
D)  shareholders 
E)  manufacturer making the product

Question 7

Low dependence on technology is a main requirement of a successful value chain strategy.

Accepted Answer

A) True 
 B)False

Question 8

Achieving ISO 9000 certification provides proof that a company produces the best product in the industry.

Accepted Answer

A) True 
 B)False

Question 9

Productivity is defined as the overall output of goods and services produced divided by the inputs needed to generate that output.

Accepted Answer

A) True 
 B)False

Question 10

Lean organizations adopt a philosophy of __________ by striving for perfection through continuous learning, creativity, and teamwork.

Accepted Answer

A)  maximizing quality 
B)  customer first 
C)  six sigma 
D)  minimizing waste 
E)  maximizing profits 
A)  maximizing quality 
B)  customer first 
C)  six sigma 
D)  minimizing waste 
E)  maximizing profits

Question 11

describe in detail the obstacles that managers must deal with in managing the value chain.

Accepted Answer

1. Organizational barriers-These are amo

Question 12

Catrina is unsure how to approach the owner of TopCup Coffee in order to impress on him that for growth and success of the shop what is needed from him is __________________.

Accepted Answer

A)  more investment in the infrastructure of the shop 
B)  to build better relationships with the suppliers 
C)  to stay at arm's length and let her run the operations as she sees fit 
D)  strong and committed participation with the operations 
E)  to focus on building a lean organization 
A)  more investment in the infrastructure of the shop 
B)  to build better relationships with the suppliers 
C)  to stay at arm's length and let her run the operations as she sees fit 
D)  strong and committed participation with the operations 
E)  to focus on building a lean organization

Question 13

The need for flexibility requires a significant investment in continual and ongoing employee training.

Accepted Answer

A) True 
 B)False

Question 14

explain what value chain is, and describe the importance of value chain management. How does it differ from supply chain management?

Accepted Answer

Value chain is the entire series of orga

Question 15

In contrast to supply chain management, which is externally oriented, value chain management is internally oriented and focuses on the efficient flow of incoming materials to the organization.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not an input into an organization's operations system?

Accepted Answer

A)  people 
B)  technology 
C)  capital 
D)  materials 
E)  profits 
A)  people 
B)  technology 
C)  capital 
D)  materials 
E)  profits

Question 17

Identify an industry in which the transformation process of resources into products is readily evident.

Accepted Answer

A)  airlines 
B)  health care 
C)  telecommunications 
D)  automobiles 
E)  hotels 
A)  airlines 
B)  health care 
C)  telecommunications 
D)  automobiles 
E)  hotels

Question 18

In its entirety, the __________ chain can encompass the supplier's suppliers to the customer's customers.

Accepted Answer

A)  supply 
B)  profit 
C)  quality 
D)  value 
E)  transformation 
A)  supply 
B)  profit 
C)  quality 
D)  value 
E)  transformation

Question 19

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-Her next employee meeting takes in as many of the part-timers as possible because she wants to discuss the second most important issue that relates directly to her employees. In view of the size of this small business, the employees are expected to be ______________ when reporting for their shift.

Accepted Answer

A)  always five minutes early 
B)  properly attired in their uniforms 
C)  flexible and take on any job that needs attending 
D)  pleasant and friendly to the customers 
E)  stocking supplies on the shelves 
A)  always five minutes early 
B)  properly attired in their uniforms 
C)  flexible and take on any job that needs attending 
D)  pleasant and friendly to the customers 
E)  stocking supplies on the shelves

Question 20

Flexibility is the key to effective job design in a value chain organization.

Accepted Answer

A) True 
 B)False

Intellectual property is the proprietary information that is critical to an organization's efficient and effective functioning and competitiveness.

Define the concept of mass customization, providing several relevant examples. Briefly discuss how technology is vital to the success of mass customization efforts.

An organization that optimizes its entire production process from the customer's perspective is a(n)____________.

__________ management oversees the transformation process that converts resources such as labour and raw materials into finished goods and services.

Six Sigma is a quality standard that establishes a goal of no more than 3.4 defects per 1,000 units or procedures.

What has value is decided by the _____________.

Low dependence on technology is a main requirement of a successful value chain strategy.

Achieving ISO 9000 certification provides proof that a company produces the best product in the industry.

Productivity is defined as the overall output of goods and services produced divided by the inputs needed to generate that output.

Lean organizations adopt a philosophy of __________ by striving for perfection through continuous learning, creativity, and teamwork.

describe in detail the obstacles that managers must deal with in managing the value chain.

Catrina is unsure how to approach the owner of TopCup Coffee in order to impress on him that for growth and success of the shop what is needed from him is __________________.

The need for flexibility requires a significant investment in continual and ongoing employee training.

explain what value chain is, and describe the importance of value chain management. How does it differ from supply chain management?

In contrast to supply chain management, which is externally oriented, value chain management is internally oriented and focuses on the efficient flow of incoming materials to the organization.

Which of the following is not an input into an organization's operations system?

Identify an industry in which the transformation process of resources into products is readily evident.

In its entirety, the __________ chain can encompass the supplier's suppliers to the customer's customers.

Flexibility is the key to effective job design in a value chain organization.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Filters

Exam 19: Managing Operations

Intellectual property is the proprietary information that is critical to an organization's efficient and effective functioning and competitiveness.

Define the concept of mass customization, providing several relevant examples. Briefly discuss how technology is vital to the success of mass customization efforts.

An organization that optimizes its entire production process from the customer's perspective is a(n)____________.

__________ management oversees the transformation process that converts resources such as labour and raw materials into finished goods and services.

Six Sigma is a quality standard that establishes a goal of no more than 3.4 defects per 1,000 units or procedures.

What has value is decided by the _____________.

Low dependence on technology is a main requirement of a successful value chain strategy.

Achieving ISO 9000 certification provides proof that a company produces the best product in the industry.

Productivity is defined as the overall output of goods and services produced divided by the inputs needed to generate that output.

Lean organizations adopt a philosophy of __________ by striving for perfection through continuous learning, creativity, and teamwork.

describe in detail the obstacles that managers must deal with in managing the value chain.

Catrina is unsure how to approach the owner of TopCup Coffee in order to impress on him that for growth and success of the shop what is needed from him is __________________.

The need for flexibility requires a significant investment in continual and ongoing employee training.

explain what value chain is, and describe the importance of value chain management. How does it differ from supply chain management?

In contrast to supply chain management, which is externally oriented, value chain management is internally oriented and focuses on the efficient flow of incoming materials to the organization.

Which of the following is not an input into an organization's operations system?

Identify an industry in which the transformation process of resources into products is readily evident.

In its entirety, the __________ chain can encompass the supplier's suppliers to the customer's customers.

Flexibility is the key to effective job design in a value chain organization.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Filters