Exam 11: Operations Management in Manufacturing and Service Industries

_____ refers to "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs."

Production planning involves continually scheduling and monitoring production activities.

Transforming resources into finished goods is the job of the operations manager.

Why did David Sell, former Burger King vice president, propose moving the drink station from behind the counter at the BK restaurants How did this save Burger King money?

Describe each of the major types of facility layouts: process, product, cellular and fixed position.

_____ is a manufacturing strategy whereby a firm produces products outside of its own plant.

A flexible manufacturing system makes it possible to change equipment setups by programming manually controlled machines.

Material costs often make up ____ of total manufacturing costs.

_____ includes all of the steps that a company takes to ensure that its goods and services are of sufficiently high quality to meet customers' needs.

Both product and process layouts arrange work by _____.

A company that uses a just-in-time production method produces its product just-in-time to deliver them to customers.

How does mass production work?

The Vermont Teddy Bear Company uses a product layout in the manufacture of its teddy bears.

The materials management process encompasses the process of assembling materials.

Once the production process is in place, the operations manager can turn his or her attention to the daily activities of _____.

What is TQM (total quality management) What are the three tasks that companies adhering to TQM principles focus on?

What is an FMS (flexible manufacturing system) and what are its advantages over traditional manufacturing systems?

What is e-purchasing and how do companies use this method to interact with suppliers?

Operational efficiency is more important in service industries than in manufacturing.

The control process starts when operations managers decide not only which goods and how many will be produced, but when.