Exam 7: Recruiting, Motivating, and Keeping Quality Employees

In the 1950's more than 60 percent of the workforce was composed of white males; today white males make up only 25 percent of the workforce.

The _____ enforces a number of federal employment laws, including the Equal Pay Act.

According to Herzberg, giving somebody a raise or improving a person's working conditions will lead to increased job satisfaction.

The selection process is an HR function that:

In which type of recruiting would you probably list openings in local job fairs

Low turnover is particularly important in the _____ industry because it depends on service-oriented personnel to generate repeat business.

If the demand for labor is going to outstrip the supply, a(n) _____ manager may hire more workers and encourage current workers to put in extra hours.

How does job sharing work?

Managers report that, except for firing people, _____ is their leastfavorite task.

In his expectancy theory, Victor Vroom proposes that employees will work hard to earn rewards which they value and which they consider obtainable.

Boycotting means that workers walk away from their jobs and refuse to return until a labor-management dispute has been resolved.

Because she has no formal contract, Mary Murphy's workplace situation falls into which of the following legal categories

The Age Discrimination in Employment Act of 1964 protects individuals who are _____ or older.

Many companies practice job redesign to make jobs more interesting and challenging.

In twofactor theory, hygiene factors are those that contribute strongly to job satisfaction.

According to the Great Places to Work Institute, employees say that the defining characteristic of a great company is:

Most companies today strive for diverse workforces.

_____ are nonunion workers who are willing to cross picket lines to replace strikers.

Jeff Craddock is a plant supervisor for Made Right Wood Products Inc., which makes both standardized and customized signs out of solid wood and wood veneers. Over the past few years, the firm has grown steadily and now employs more than 200 people working two shifts. Keeping employees motivated, however, is a constant challenge for both Craddock and production manager Marie Horowitz. Both try hard to apply motivational techniques that they learned in college, encountered in local workshops, and discovered during the course of on-the-job training. Made Right, it seems, has a higher percentage of single parents and older workers than the industry average, and that fact seems to be one of the problems: More workers ask for time off to do things with their children, and older employees visit a lot of doctors. As elsewhere, tardiness and absenteeism also cut into production efficiency. Craddock and Horowitz are once again rethinking possible approaches to employee motivation. -Of all Made Right's employees, _____ are likely to experience the greatest stress on the job.

Under a policy of _____, the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.