Exam 5: Listening and Responding

Paraphrasing means repeating back to the other person exactly what they said word for word.

Your book discusses a simple listening model with three steps. The first, _____, means to focus on others rather than yourself. The second, _____, means to pay attention to the nonverbal messages of the other person. The third, _____, means to understand both the details and the major ideas of the speaker.

David sees Joe and says, "Hey, Joe. I just don't know what to do. I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement?

As Juan sat in his biology lab, the lab instructor was droning on about the techniques of vivisection. Rather than listen to the instructor, Juan kept thinking about the concert he was going to on the weekend. Which of the following stages of listening is Juan having the most trouble with?

When we assign meaning to a message, we are in a stage of the listening process called understanding.

Which of the following statements is true of active listeners?

Rather than listen to what her mother was saying, Carson was more interested in thinking about the new video game his friend had told him about at school. This is an example of which of the following barriers to listening?

Timothy was watching a news program on the television when Emily entered the room and announced that dinner was ready. Timothy continued to watch the program, saying nothing to Emily. In this case, Timothy failed to_____.

Briefly explain meta-messages and provide an example of one.

Use the five steps of the listening process to describe how you listen to a lecture.

What is a recommendation found in the text for dealing with information overload?

Information processing rate can be a barrier to listening because

Roberto comes running into the house visibly agitated. Between Roberto's sobs, his dad picks out "bike," "sledgehammer," "Miguel," and "hate." After some coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasn't playing fair and later came back with a sledgehammer and hit his bike. His dad says, "You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer." Roberto replies, "Uh-huh." Which skill for responding with empathy is Roberto's father using?

One of the listening goals is to listen with empathy. The word empathy comes from a Greek word for _____.

One of the four primary listening goals is to listen to enjoy.

Hearing is a ____ process.

Describe three strategies to improve the effectiveness and appropriateness of your responses.

Attending occurs when we relate what we hear or see to our knowledge.

Americans spend approximately 90% of their day communicating, and of that 90% what percent of the time do they spend listening?

Your roommate has just returned from giving her speech. She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit patiently while she continues her tirade against the instructor's criticism of her performance. When she is done, you say, "It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose?