Question 1

Written communication channels include which of the following?

Accepted Answer

A)  memos, letters, reports, and essays 
B)  brochures, proposals, resumes, and journal entries 
C)  e-mail, letters, newsletters, and Web sites 
D)  letters, reports, poetry, and memos 
A)  memos, letters, reports, and essays 
B)  brochures, proposals, resumes, and journal entries 
C)  e-mail, letters, newsletters, and Web sites 
D)  letters, reports, poetry, and memos C

Question 2

Discuss how you would use a Wiki in your dispersed team? Provide specific examples along with justifications for its use.

Accepted Answer

A Wiki can be a valuable tool for a dispersed team as it provides a centralized platform for collaboration, knowledge sharing, and project management. Here are some specific examples of how a Wiki can be used in a dispersed team along with justifications for its use:

1. Centralized Knowledge Base: A Wiki can serve as a centralized repository for all team members to access and contribute to. This can include important documents, best practices, project updates, and other relevant information. By having a centralized knowledge base, team members can easily access the information they need without having to search through multiple emails or folders. This can save time and improve overall productivity.

2. Project Management: A Wiki can be used to create and manage project plans, timelines, and tasks. Team members can collaborate on project documents, track progress, and update status in real-time. This can help keep everyone on the same page and ensure that projects are completed on time and within budget.

3. Collaboration and Communication: A Wiki can facilitate collaboration and communication among team members, regardless of their location. Team members can use the Wiki to share ideas, provide feedback, and work together on documents and projects. This can help foster a sense of teamwork and camaraderie, even when team members are not physically co-located.

4. Onboarding and Training: A Wiki can be used to onboard new team members and provide training materials. New employees can access the Wiki to learn about company policies, procedures, and best practices. This can help streamline the onboarding process and ensure that new team members have the information they need to be successful in their roles.

Overall, a Wiki can be a valuable tool for a dispersed team as it provides a centralized platform for collaboration, knowledge sharing, and project management. By using a Wiki, team members can work together more effectively, stay organized, and access the information they need to be successful in their roles.

Question 3

HPI can be used to solve problems in teamwork.

Accepted Answer

A) True 
 B)False  True

Question 4

To communicate successfully, you must adapt to different channels of communication.

Accepted Answer

A) True 
 B)False

Question 5

Diverse teams consist of

Accepted Answer

A)  people with different areas of expertise, such as engineers, accountants, technical communicators, and graphic artists. 
B)  people with different academic credentials, such as a GED, high school diploma, or some college coursework. 
C)  people who represent different cultures, ages, genders, and races. 
D)  All of these answers are correct. 
E)  A and C 
A)  people with different areas of expertise, such as engineers, accountants, technical communicators, and graphic artists. 
B)  people with different academic credentials, such as a GED, high school diploma, or some college coursework. 
C)  people who represent different cultures, ages, genders, and races. 
D)  All of these answers are correct. 
E)  A and C

Question 6

Oral communication channels in the field of technical communication include

Accepted Answer

A)  a corporate Web site. 
B)  training sessions. 
C)  online help screens. 
D)  blogs. 
E)  instant messaging. 
A)  a corporate Web site. 
B)  training sessions. 
C)  online help screens. 
D)  blogs. 
E)  instant messaging.

Question 7

A Wiki can be used to

Accepted Answer

A)  create Web sites. 
B)  collaborate on peer review. 
C)  group author documents. 
D)  All of these answers are correct. 
A)  create Web sites. 
B)  collaborate on peer review. 
C)  group author documents. 
D)  All of these answers are correct.

Question 8

The textbook provides various reasons why technical communication is important. From an employer's perspective, which of the following is most important?

Accepted Answer

A)  Technical and business writing differ from other types of writing. 
B)  This type of writing costs and earns money. 
C)  Technical and business writing depend on factual documentation. 
D)  Your purpose is determined by your audience. 
A)  Technical and business writing differ from other types of writing. 
B)  This type of writing costs and earns money. 
C)  Technical and business writing depend on factual documentation. 
D)  Your purpose is determined by your audience.

Question 9

Collaboration is more important than silo building in the workplace.

Accepted Answer

A) True 
 B)False

Question 10

When team members from varied disciplines provide their input, it is called collaboration.

Accepted Answer

A) True 
 B)False

Question 11

Electronic conferencing tools are one type of groupware used for collaboration in virtual teams. Such electronic tools include

Accepted Answer

A)  message and discussion boards. 
B)  videoconferences and teleconferences. 
C)  instant messaging and e-mail. 
D)  All of these answers are correct. 
E)  A and B only 
A)  message and discussion boards. 
B)  videoconferences and teleconferences. 
C)  instant messaging and e-mail. 
D)  All of these answers are correct. 
E)  A and B only

Question 12

Some mobile apps that are helpful for writing are

Accepted Answer

A)  Quickoffice Mobile. 
B)  Documents To Go. 
C)  BlogWriter. 
D)  All of these answers are correct. 
E)  A and B only 
A)  Quickoffice Mobile. 
B)  Documents To Go. 
C)  BlogWriter. 
D)  All of these answers are correct. 
E)  A and B only

Question 13

According to the National Association of Colleges and Employers (2006), the most important quality/skill employers want is

Accepted Answer

A)  analytical skills. 
B)  strong work ethic. 
C)  communication skills. 
D)  computer skills. 
A)  analytical skills. 
B)  strong work ethic. 
C)  communication skills. 
D)  computer skills.

Question 14

HPI lists 10 possible causes of conflict in collaborative projects. Identify at least five of these causes and discuss the problems that come from each one; include examples of your own or from the textbook.

Accepted Answer

1. Differences in goals and priorities:

Question 15

How can you use a Wiki in your dispersed team?

Accepted Answer

A)  to create a Web site and to track group projects 
B)  for group authoring, editing, and reviewing older versions of text 
C)  for e-mailing and instant messaging 
D)  All of these answers are correct. 
E)  A and B 
A)  to create a Web site and to track group projects 
B)  for group authoring, editing, and reviewing older versions of text 
C)  for e-mailing and instant messaging 
D)  All of these answers are correct. 
E)  A and B

Question 16

The reason(s) dispersed teams may be used by a corporation is (are)

Accepted Answer

A)  employees are located across time and space. 
B)  employees work in different cities, states, or countries. 
C)  employees work different shifts. 
D)  All of these answers are correct. 
E)  A and B 
A)  employees are located across time and space. 
B)  employees work in different cities, states, or countries. 
C)  employees work different shifts. 
D)  All of these answers are correct. 
E)  A and B

Question 17

The top five skills employers want include communication skills, honesty/integrity,
internship/co-op experience, strong work ethic, and teamwork.

Accepted Answer

A) True 
 B)False

Question 18

Knowing how to communicate in the workplace will help you influence people.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a guideline for establishing teamwork?

Accepted Answer

A)  Establish a team leader. 
B)  Hold yourself responsible for how well your audience understands your message. 
C)  Watch for cultural biases. 
D)  Avoid shun words. 
A)  Establish a team leader. 
B)  Hold yourself responsible for how well your audience understands your message. 
C)  Watch for cultural biases. 
D)  Avoid shun words.

Question 20

Technical writing focuses on products and services.

Accepted Answer

A) True 
 B)False

Written communication channels include which of the following?

Discuss how you would use a Wiki in your dispersed team? Provide specific examples along with justifications for its use.

HPI can be used to solve problems in teamwork.

To communicate successfully, you must adapt to different channels of communication.

Diverse teams consist of

Oral communication channels in the field of technical communication include

A Wiki can be used to

The textbook provides various reasons why technical communication is important. From an employer's perspective, which of the following is most important?

Collaboration is more important than silo building in the workplace.

When team members from varied disciplines provide their input, it is called collaboration.

Electronic conferencing tools are one type of groupware used for collaboration in virtual teams. Such electronic tools include

Some mobile apps that are helpful for writing are

According to the National Association of Colleges and Employers (2006), the most important quality/skill employers want is

HPI lists 10 possible causes of conflict in collaborative projects. Identify at least five of these causes and discuss the problems that come from each one; include examples of your own or from the textbook.

How can you use a Wiki in your dispersed team?

The reason(s) dispersed teams may be used by a corporation is (are)

The top five skills employers want include communication skills, honesty/integrity, internship/co-op experience, strong work ethic, and teamwork.

Knowing how to communicate in the workplace will help you influence people.

Which of the following is a guideline for establishing teamwork?

Technical writing focuses on products and services.

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Routine Correspondence

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters

Exam 1: An Introduction to Technical Communication

Written communication channels include which of the following?

Discuss how you would use a Wiki in your dispersed team? Provide specific examples along with justifications for its use.

HPI can be used to solve problems in teamwork.

To communicate successfully, you must adapt to different channels of communication.

Diverse teams consist of

Oral communication channels in the field of technical communication include

A Wiki can be used to

The textbook provides various reasons why technical communication is important. From an employer's perspective, which of the following is most important?

Collaboration is more important than silo building in the workplace.

When team members from varied disciplines provide their input, it is called collaboration.

Electronic conferencing tools are one type of groupware used for collaboration in virtual teams. Such electronic tools include

Some mobile apps that are helpful for writing are

According to the National Association of Colleges and Employers (2006), the most important quality/skill employers want is

HPI lists 10 possible causes of conflict in collaborative projects. Identify at least five of these causes and discuss the problems that come from each one; include examples of your own or from the textbook.

How can you use a Wiki in your dispersed team?

The reason(s) dispersed teams may be used by a corporation is (are)

The top five skills employers want include communication skills, honesty/integrity, internship/co-op experience, strong work ethic, and teamwork.

Knowing how to communicate in the workplace will help you influence people.

Which of the following is a guideline for establishing teamwork?

Technical writing focuses on products and services.

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Routine Correspondence

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters