Question 1

Sequencing your steps correctly is best accomplished through a prewriting technique called ________

Accepted Answer

A)  drafting. 
B)  reporter's questions. 
C)  brainstorming. 
D)  flowcharting. 
A)  drafting. 
B)  reporter's questions. 
C)  brainstorming. 
D)  flowcharting. D

Question 2

Which of the following is the definition used in instructions for a "warning"?

Accepted Answer

A)  important information 
B)  the potential for damage or destruction of equipment 
C)  the potential for serious injury 
D)  the potential for death 
A)  important information 
B)  the potential for damage or destruction of equipment 
C)  the potential for serious injury 
D)  the potential for death C

Question 3

Which of the following is the definition used in instructions for a "caution"?

Accepted Answer

A)  the potential for damage or destruction of equipment 
B)  the potential for death 
C)  important information 
D)  the potential for serious injury 
A)  the potential for damage or destruction of equipment 
B)  the potential for death 
C)  important information 
D)  the potential for serious injury A

Question 4

Highlighting techniques are particularly important

Accepted Answer

A)  in the introduction. 
B)  in the conclusion. 
C)  if the writer will also be the end user. 
D)  when presenting warnings and cautions. 
E)  All of these answers are correct. 
A)  in the introduction. 
B)  in the conclusion. 
C)  if the writer will also be the end user. 
D)  when presenting warnings and cautions. 
E)  All of these answers are correct.

Question 5

SOPs are used to help ensure

Accepted Answer

A)  accurate job performance. 
B)  product quality. 
C)  that laws and regulations are followed. 
D)  All of these answers are correct. 
A)  accurate job performance. 
B)  product quality. 
C)  that laws and regulations are followed. 
D)  All of these answers are correct.

Question 6

You have a friend visiting from Rome, Italy. He speaks some English, but has never had what Americans call a "sandwich." You must leave and go to classes before he gets up. Provide written directions for him to make a ham and cheese sandwich. Remember, he does not know anything about making a sandwich. Follow the rules for well-written directions that you have learned from this chapter.

Accepted Answer

Sure, I can provide written directions f

Question 7

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Accepted Answer

A)  yellow 
B)  black 
C)  orange 
D)  red 
A)  yellow 
B)  black 
C)  orange 
D)  red

Question 8

Effectively organized instruction contains a discussion of sequenced steps.

Accepted Answer

A) True 
 B)False

Question 9

Warranties protect

Accepted Answer

A)  the manufacturer. 
B)  the customer. 
C)  the customer and the manufacturer. 
A)  the manufacturer. 
B)  the customer. 
C)  the customer and the manufacturer.

Question 10

Always use bullets for each step.

Accepted Answer

A) True 
 B)False

Question 11

User manuals and SOPs contain exactly the same components.

Accepted Answer

A) True 
 B)False

Question 12

An effective introduction promotes good customer-company relationships.

Accepted Answer

A) True 
 B)False

Question 13

The title page of your instruction should consist of

Accepted Answer

A)  topic. 
B)  purpose. 
C)  graphic. 
D)  All of these answers are correct. 
E)  A and B 
A)  topic. 
B)  purpose. 
C)  graphic. 
D)  All of these answers are correct. 
E)  A and B

Question 14

Discuss in what ways the key components of SOPs differ from those of user manuals. Why are they different?

Accepted Answer

Standard Operating Procedures (SOPs) and

Question 15

Unlike other types of writing, sexist language is acceptable in instructions.

Accepted Answer

A) True 
 B)False

Question 16

As well as helping your readers, graphics in your instructions also make the document
more visually appealing.

Accepted Answer

A) True 
 B)False

Question 17

If you are writing a step correctly, it will begin with a verb.

Accepted Answer

A) True 
 B)False

Question 18

Is it good to personalize instructions by using pronouns?

Accepted Answer

A) True 
 B)False

Question 19

The best audience for usability testing would be

Accepted Answer

A)  a representative group of high-tech people with knowledge of the item. 
B)  a group of people who have limited knowledge of the item. 
C)  a group of people with no knowledge of the item. 
D)  a representative sampling of people with differing levels of expertise. 
A)  a representative group of high-tech people with knowledge of the item. 
B)  a group of people who have limited knowledge of the item. 
C)  a group of people with no knowledge of the item. 
D)  a representative sampling of people with differing levels of expertise.

Question 20

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

Accepted Answer

A)  caution 
B)  danger 
C)  note 
D)  warning 
A)  caution 
B)  danger 
C)  note 
D)  warning

Sequencing your steps correctly is best accomplished through a prewriting technique called ________

Which of the following is the definition used in instructions for a "warning"?

Which of the following is the definition used in instructions for a "caution"?

Highlighting techniques are particularly important

SOPs are used to help ensure

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Effectively organized instruction contains a discussion of sequenced steps.

Warranties protect

Always use bullets for each step.

User manuals and SOPs contain exactly the same components.

An effective introduction promotes good customer-company relationships.

The title page of your instruction should consist of

Discuss in what ways the key components of SOPs differ from those of user manuals. Why are they different?

Unlike other types of writing, sexist language is acceptable in instructions.

As well as helping your readers, graphics in your instructions also make the document more visually appealing.

If you are writing a step correctly, it will begin with a verb.

Is it good to personalize instructions by using pronouns?

The best audience for usability testing would be

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

An Introduction to Technical Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Routine Correspondence

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters

Exam 14: Instructions, User Manuals, and Standard Operating Procedures

Sequencing your steps correctly is best accomplished through a prewriting technique called ________

Which of the following is the definition used in instructions for a "warning"?

Which of the following is the definition used in instructions for a "caution"?

Highlighting techniques are particularly important

SOPs are used to help ensure

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Effectively organized instruction contains a discussion of sequenced steps.

Warranties protect

Always use bullets for each step.

User manuals and SOPs contain exactly the same components.

An effective introduction promotes good customer-company relationships.

The title page of your instruction should consist of

Discuss in what ways the key components of SOPs differ from those of user manuals. Why are they different?

Unlike other types of writing, sexist language is acceptable in instructions.

As well as helping your readers, graphics in your instructions also make the document more visually appealing.

If you are writing a step correctly, it will begin with a verb.

Is it good to personalize instructions by using pronouns?

The best audience for usability testing would be

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

An Introduction to Technical Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Routine Correspondence

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters