Exam 8: Training and Development

Job swapping offers a unique benefit of motivating employees by providing a change of scenery.

Which of the following statements is true with regard to the International Organization for Standardization?

The level of training needs assessment that looks at the organization in relation to changing demographics and technological trends is the level of _____ assessment.

Looking at Miranda's work, her supervisor Carol felt that though Miranda had substantial theoretical knowledge and experience, her lack of computer skills was reducing the quality of her work. This led Carol to recommend a basic computer skills course which would help Miranda perform at par with other employees on her team. This represents the _____ level of training needs assessment.

When employee performance is used to determine what the training needs are, it is termed as individual assessment.

Differentiate between job shadowing and job swapping as training delivery methods.

The step of employee orientation, if conducted efficiently, can help reduce turnover rates.

Which is the third step in the employee training process?

A hands-on approach to training, where employees try to perform the function they are getting trained for, rather than being taught the theory behind it in great detail would facilitate learning the most in _____ learners.

_____ is a process that empowers employees to improve decision making, problem solving, and interpersonal skills in order to achieve business results when working in groups.

Which of the following is a defining feature of on-the-job coaching?

A colleague with the right personality and good experience in the job can serve as a good mentor.

Describe the various levels of training needs assessment.

International Organization for Standardization is the main federal agency responsible for enforcement of safety and health regulation in the United States.

People's time spent in training is an indirect cost of training that must be budgeted.

ISO14000 is the set of standards for _____ management.

Employee training and development begins with the step of external training.

What is team training? Why do companies conduct team training?

Amy has been given temporary supervisory duties of the colleagues in her division when her supervisor had gone on an official trip. In the relatively short period that he was absent, Amy managed to learn quite a few skills and abilities that she formerly associated with managers. Amy has benefited from _____ in this scenario.

A soft skills program is likely to include modules on: