Exam 10: Questionnaire and Form Design

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Questions such as "What did you have for lunch a week ago?" are correct questions because consumers are very good at remembering quantities of products consumed.

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All aspects of the questionnaire should be tested,including question content,wording,sequence,form and layout,question difficulty,and instructions.

(True/False)
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Pretests are best done by personal interviews,even if the actual survey is to be conducted by mail,telephone,or electronic means.

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Observational forms should specify the who,what,and when of the behavior to be observed.The forms should also specify all of the items below except

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"Describe your college experience" and "What is your occupation?" are ________ questions.

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The more diversified the respondent group,the more difficult it is to design a single questionnaire that is appropriate for the entire group.

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Omission,telescoping,and creation are errors that may occur if the respondent has a problem remembering the information asked in the questionnaire.

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________ that measure familiarity,product use,and past experience should be asked before questions about the topics themselves.

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Respondents for the pretest and for the actual survey should not be drawn from the same population.

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The steps in the questionnaire design process are interrelated and the development of a questionnaire will involve some iteration and looping.

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The inverted funnel is a strategy for ordering questions in a questionnaire in which the sequence starts with the general questions that are followed by progressively specific questions in order to prevent specific questions from biasing general questions.

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The inverted funnel approach is useful when respondents have no strong feelings or have not formulated a point of view.

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When determining if a question is necessary,in some situations it may be necessary to ask questions that are not directly related to the information that is needed.Which of the reasons stated below were given in your text as reasons why questions not related to the information needed might be included in the questionnaire?

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A principal disadvantage of unstructured questions is that potential for interviewer bias is high.

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Which of the following is not a reason why a respondent might be unwilling to answer a particular question?

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A questionnaire is an informal set of questions for obtaining information from respondents.

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What are the guidelines for the placement of branching questions?

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