Question 1

Which of the following would likely be included in an external communication plan?

Accepted Answer

A)  employee orientation 
B)  meeting agenda 
C)  company update 
D)  proactive media strategy 
A)  employee orientation 
B)  meeting agenda 
C)  company update 
D)  proactive media strategy

Question 2

John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n):

Accepted Answer

A)  proposal 
B)  report 
C)  planning document 
D)  assessment 
A)  proposal 
B)  report 
C)  planning document 
D)  assessment

Question 3

Written proposals should only include bulleted lists of objectives.

Accepted Answer

A) True 
 B)False

Question 4

"Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________.

Accepted Answer

A)  general language 
B)  a summary 
C)  a vivid illustration 
D)  specific language 
A)  general language 
B)  a summary 
C)  a vivid illustration 
D)  specific language

Question 5

What is the purpose of a business letter for employee downsizing?

Accepted Answer

A)  to inform other businesses about skilled employees available for employment 
B)  to inform employees they are being downsized 
C)  to motivate employees to increase value and production 
D)  to inform shareholders about company business 
A)  to inform other businesses about skilled employees available for employment 
B)  to inform employees they are being downsized 
C)  to motivate employees to increase value and production 
D)  to inform shareholders about company business

Question 6

Cover letters should be written in the form of a ___________.

Accepted Answer

A)  business report 
B)  business memo 
C)  personal letter 
D)  business letter 
A)  business report 
B)  business memo 
C)  personal letter 
D)  business letter

Question 7

When would you want to use qualitative data in a business proposal?

Accepted Answer

A)  when highlighting consumer feedback on a product 
B)  when outlining the sales growth percentage for a product 
C)  when comparing the gross versus net profits of a product 
D)  when identifying the highest sales via customer demographics on a product 
A)  when highlighting consumer feedback on a product 
B)  when outlining the sales growth percentage for a product 
C)  when comparing the gross versus net profits of a product 
D)  when identifying the highest sales via customer demographics on a product

Question 8

What should be included in employee reviews?

Accepted Answer

Employee reviews should contain all info

Question 9

Which of the following should not be included on a business letter with price quote?

Accepted Answer

A)  scope of work 
B)  clarifications 
C)  deadline for payment 
D)  breakdown of costs 
A)  scope of work 
B)  clarifications 
C)  deadline for payment 
D)  breakdown of costs

Question 10

E-mail communication carries less formal expectations than written communication.

Accepted Answer

A) True 
 B)False

Question 11

Memos should be sent ____________.

Accepted Answer

A)  to everyone in the company 
B)  as frequently as possible 
C)  for critical information only 
D)  to reprimand employees 
A)  to everyone in the company 
B)  as frequently as possible 
C)  for critical information only 
D)  to reprimand employees

Question 12

Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________.

Accepted Answer

A)  copying 
B)  plagiarism 
C)  stealing 
D)  none of the above 
A)  copying 
B)  plagiarism 
C)  stealing 
D)  none of the above

Question 13

Thank-you notes should be sent after you have received a job offer.

Accepted Answer

A) True 
 B)False

Question 14

Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________.

Accepted Answer

A)  process directive 
B)  internal letter 
C)  external memo 
D)  proactive memo 
A)  process directive 
B)  internal letter 
C)  external memo 
D)  proactive memo

Question 15

Interview data is a type of qualitative information included in business reports.

Accepted Answer

A) True 
 B)False

Question 16

Job applicants should use the business letter format of written communication to write cover letters for job applications.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of an external communication plan?

Accepted Answer

A)  a company-wide e-mail explaining how to file a grievance with a superior 
B)  an employee drafting a new communication chart for the department 
C)  a department's new outline on drafting press releases 
D)  a memo detailing the company's policy on internet use 
A)  a company-wide e-mail explaining how to file a grievance with a superior 
B)  an employee drafting a new communication chart for the department 
C)  a department's new outline on drafting press releases 
D)  a memo detailing the company's policy on internet use

Question 18

Writing startup sheets are used for employees to begin outlining press releases.

Accepted Answer

A) True 
 B)False

Which of the following would likely be included in an external communication plan?

John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n):

Written proposals should only include bulleted lists of objectives.

"Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________.

What is the purpose of a business letter for employee downsizing?

Cover letters should be written in the form of a ___________.

When would you want to use qualitative data in a business proposal?

What should be included in employee reviews?

Which of the following should not be included on a business letter with price quote?

E-mail communication carries less formal expectations than written communication.

Memos should be sent ____________.

Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________.

Thank-you notes should be sent after you have received a job offer.

Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________.

Interview data is a type of qualitative information included in business reports.

Job applicants should use the business letter format of written communication to write cover letters for job applications.

Which of the following is an example of an external communication plan?

Writing startup sheets are used for employees to begin outlining press releases.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 9: Writing With Professional Excellence

Which of the following would likely be included in an external communication plan?

John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n):

Written proposals should only include bulleted lists of objectives.

"Dr. Black's teacher evaluation scores ranked in the top 2% of the entire University results" is an example of using ___________.

What is the purpose of a business letter for employee downsizing?

Cover letters should be written in the form of a ___________.

When would you want to use qualitative data in a business proposal?

What should be included in employee reviews?

Which of the following should not be included on a business letter with price quote?

E-mail communication carries less formal expectations than written communication.

Memos should be sent ____________.

Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of _________.

Thank-you notes should be sent after you have received a job offer.

Linda's organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in a(n) _____________.

Interview data is a type of qualitative information included in business reports.

Job applicants should use the business letter format of written communication to write cover letters for job applications.

Which of the following is an example of an external communication plan?

Writing startup sheets are used for employees to begin outlining press releases.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Resumes, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters