Exam 12: Consumer Stakeholders: Product and Service Issues

The concept of absolute liability has been interpreted as holding manufacturers liable for damages in cases of injury when no warning of product hazard was issued, even though such hazards were not scientifically knowable at the time of manufacture.

Health Canada and its branches rarely work together with the U.S. Food and Drug Administration.

Recent consumer surveys indicate that a sizable majority of consumers are relatively unconcerned about product quality.

Two major functions of a corporate product safety office are to act as a court of appeals on safety issues and to conduct safety education and training.

Today caveat emptor is qualified by the notion of caveat vendor.

All the following have been identified as business responses to consumerism, except

Product liability has become a monumental consumer issue.

HECs principal programs include

Products most frequently associated with hospital treated injuries are

Which doctrine holds that anyone in the value chain of a product is liable for harm caused to the user it the product as sold was unreasonably dangerous because of its defective condition?

There are eight critical dimensions of product or service quality. Which one of them refers to the speed, courtesy, competence, and ease of repair?

The U.S. FDA engages in three broad categories of activities. Which one of the following is not one of the three?

One aim of the Product Safety Programme is to protect the health of Canadians by assessing the management of health risks associated with consumer products.

It is typical for corporate consumer affairs officers to

Consumer Product Safety (CPS) provides technical information regarding

What does the 1800's legal view caveat emptor stand for?

An example of product performance is whether or not a qualified repairer can repair your computer locally.

Canada's legal view of product liability differs somewhat from the U.S. notion of strict liability.

Which on of the following is not a strength of quality definitions?

Among the reasons identified as potential direct causes of the problems in product liability are