Question 1

Product tampering and extortion

Accepted Answer

A)  have had significant implications for product packaging, as well as for product liability. 
B)  have been encouraged by an extreme interpretation of absolute liability. 
C)  evolved out of delayed manifestation cases and, thereby, have similar resolutions. 
D)  are unrelated to any of the above concepts. 
A)  have had significant implications for product packaging, as well as for product liability. 
B)  have been encouraged by an extreme interpretation of absolute liability. 
C)  evolved out of delayed manifestation cases and, thereby, have similar resolutions. 
D)  are unrelated to any of the above concepts.

Question 2

The CFIA (Canadian Food Inspection Agency) was created in

Accepted Answer

A)  1985 
B)  1945 
C)  1967 
D)  1997 
A)  1985 
B)  1945 
C)  1967 
D)  1997

Question 3

Regarding products and services, the following two issues have been central over the past decade:

Accepted Answer

A)  price and availability. 
B)  packaging and disposal. 
C)  quality and durability. 
D)  quality and safety. 
A)  price and availability. 
B)  packaging and disposal. 
C)  quality and durability. 
D)  quality and safety.

Question 4

Of the various issues associated with the product itself, quality issues seem to be the most pronounced in terms of ethics questions being raised.

Accepted Answer

A) True 
 B)False

Question 5

Market-share liability has been applied in product-liability cases in which delayed physical reactions to allegedly hazardous products were not attributable to a specific lot or unit of an identified manufacturer's product.

Accepted Answer

A) True 
 B)False

Question 6

In the late 1980s and the 1990s, companies adopted these programs at an accelerating rate. This was a partial response to rapidly escalating global competitiveness.

Accepted Answer

A)  Management By Objectives (MBO) 
B)  Total Quality Management (TQM) 
C)  Strategic Planning (SP) 
D)  Lower Cost Production (LCP) 
A)  Management By Objectives (MBO) 
B)  Total Quality Management (TQM) 
C)  Strategic Planning (SP) 
D)  Lower Cost Production (LCP)

Question 7

The doctrine of strict liability holds that only the manufacturer of the product is liable for harm caused to the user.

Accepted Answer

A) True 
 B)False

Question 8

Health Canada is a federal government department that acts in cooperation with provincial bodies to protect the health of Canadians.

Accepted Answer

A) True 
 B)False

Question 9

Which one of the following is an essential function of an effective consumer affairs office?

Accepted Answer

A)  establish a comprehensive, complete, and accurate database 
B)  audit the company's programs 
C)  recommended specific consumer programs, policies, and practices 
D)  all of the above 
A)  establish a comprehensive, complete, and accurate database 
B)  audit the company's programs 
C)  recommended specific consumer programs, policies, and practices 
D)  all of the above

Question 10

All the following are among the critical dimensions of product or service quality, except

Accepted Answer

A)  serviceability and features. 
B)  conformance and performance. 
C)  aesthetics and durability. 
D)  verifiability and convenience. 
A)  serviceability and features. 
B)  conformance and performance. 
C)  aesthetics and durability. 
D)  verifiability and convenience.

Question 11

Managers interested in consumer perception of product or service quality would be well advised to consider which of the following statements?

Accepted Answer

A)  Product or service quality is all relative and, therefore, random. 
B)  Quality is a subtle and dynamic concept, requiring astuteness and sensitivity. 
C)  Production is somewhat more important than quality and, therefore, the former deserves more attention than the latter. 
D)  Quality is value-free and, therefore, is not usually an issue. 
A)  Product or service quality is all relative and, therefore, random. 
B)  Quality is a subtle and dynamic concept, requiring astuteness and sensitivity. 
C)  Production is somewhat more important than quality and, therefore, the former deserves more attention than the latter. 
D)  Quality is value-free and, therefore, is not usually an issue.

Question 12

For a corporate consumer affairs office to be effective, one condition recommended is that it be located so that access to and by the CEO of the corporation is encouraged.

Accepted Answer

A) True 
 B)False

Question 13

The doctrine that holds the manufacturer of a product liable for harm caused to the user if the product as sold was unreasonably dangerous because of its defective condition is called

Accepted Answer

A)  caveat emptor. 
B)  hazardous substances protection. 
C)  punitive damages. 
D)  strict liability. 
A)  caveat emptor. 
B)  hazardous substances protection. 
C)  punitive damages. 
D)  strict liability.

Question 14

Product tampering and extortion cases have been traditionally well publicized to assist in protecting the consuming public.

Accepted Answer

A) True 
 B)False

Question 15

For a consumer affairs office to be effective, it is recommended that this office

Accepted Answer

A)  monitor and evaluate how the corporation treats consumers. 
B)  be managed by a former consumer activist. 
C)  be staffed by outsiders and others sympathetic to consumer groups. 
D)  expect consumers to be responsible in their dealings with the corporation. 
A)  monitor and evaluate how the corporation treats consumers. 
B)  be managed by a former consumer activist. 
C)  be staffed by outsiders and others sympathetic to consumer groups. 
D)  expect consumers to be responsible in their dealings with the corporation.

Question 16

The CFIA aims to protect consumers by contributing to

Accepted Answer

A)  Food safety 
B)  Protection of plants 
C)  Health of animals 
D)  All of the above 
A)  Food safety 
B)  Protection of plants 
C)  Health of animals 
D)  All of the above

Question 17

All the identified critical dimensions of product quality and service can be objectively measured using physically visible criteria.

Accepted Answer

A) True 
 B)False

Question 18

All of the following, except one, were definitions of quality set forth by Carol Reeves and David Bednar. Which was not suggested?

Accepted Answer

A)  excellence 
B)  conformance to specifications 
C)  meeting and/or exceeding expectations 
D)  efficient 
A)  excellence 
B)  conformance to specifications 
C)  meeting and/or exceeding expectations 
D)  efficient

Question 19

What does the notion of caveat vendor stand for?

Accepted Answer

A)  "Let the seller take care" 
B)  "Let the consumer have all the information" 
C)  "Let the buyer beware" 
D)  "Let the company advertise" 
A)  "Let the seller take care" 
B)  "Let the consumer have all the information" 
C)  "Let the buyer beware" 
D)  "Let the company advertise"

Question 20

Which of the following ethical theories focuses on the contract between the firm and the customer?

Accepted Answer

A)  contractual theory 
B)  due care theory 
C)  social costs view 
D)  consumer activist theory 
A)  contractual theory 
B)  due care theory 
C)  social costs view 
D)  consumer activist theory

Product tampering and extortion

The CFIA (Canadian Food Inspection Agency) was created in

Regarding products and services, the following two issues have been central over the past decade:

Of the various issues associated with the product itself, quality issues seem to be the most pronounced in terms of ethics questions being raised.

Market-share liability has been applied in product-liability cases in which delayed physical reactions to allegedly hazardous products were not attributable to a specific lot or unit of an identified manufacturer's product.

In the late 1980s and the 1990s, companies adopted these programs at an accelerating rate. This was a partial response to rapidly escalating global competitiveness.

The doctrine of strict liability holds that only the manufacturer of the product is liable for harm caused to the user.

Health Canada is a federal government department that acts in cooperation with provincial bodies to protect the health of Canadians.

Which one of the following is an essential function of an effective consumer affairs office?

All the following are among the critical dimensions of product or service quality, except

Managers interested in consumer perception of product or service quality would be well advised to consider which of the following statements?

For a corporate consumer affairs office to be effective, one condition recommended is that it be located so that access to and by the CEO of the corporation is encouraged.

The doctrine that holds the manufacturer of a product liable for harm caused to the user if the product as sold was unreasonably dangerous because of its defective condition is called

Product tampering and extortion cases have been traditionally well publicized to assist in protecting the consuming public.

For a consumer affairs office to be effective, it is recommended that this office

The CFIA aims to protect consumers by contributing to

All the identified critical dimensions of product quality and service can be objectively measured using physically visible criteria.

All of the following, except one, were definitions of quality set forth by Carol Reeves and David Bednar. Which was not suggested?

What does the notion of caveat vendor stand for?

Which of the following ethical theories focuses on the contract between the firm and the customer?

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Government, and Regulation

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, Safety, and Health

Employment Discrimination and Employment Equity

Owner Stakeholders and Corporate Governance

Filters

Exam 12: Consumer Stakeholders: Product and Service Issues

Product tampering and extortion

The CFIA (Canadian Food Inspection Agency) was created in

Regarding products and services, the following two issues have been central over the past decade:

Of the various issues associated with the product itself, quality issues seem to be the most pronounced in terms of ethics questions being raised.

Market-share liability has been applied in product-liability cases in which delayed physical reactions to allegedly hazardous products were not attributable to a specific lot or unit of an identified manufacturer's product.

In the late 1980s and the 1990s, companies adopted these programs at an accelerating rate. This was a partial response to rapidly escalating global competitiveness.

The doctrine of strict liability holds that only the manufacturer of the product is liable for harm caused to the user.

Health Canada is a federal government department that acts in cooperation with provincial bodies to protect the health of Canadians.

Which one of the following is an essential function of an effective consumer affairs office?

All the following are among the critical dimensions of product or service quality, except

Managers interested in consumer perception of product or service quality would be well advised to consider which of the following statements?

For a corporate consumer affairs office to be effective, one condition recommended is that it be located so that access to and by the CEO of the corporation is encouraged.

The doctrine that holds the manufacturer of a product liable for harm caused to the user if the product as sold was unreasonably dangerous because of its defective condition is called

Product tampering and extortion cases have been traditionally well publicized to assist in protecting the consuming public.

For a consumer affairs office to be effective, it is recommended that this office

The CFIA aims to protect consumers by contributing to

All the identified critical dimensions of product quality and service can be objectively measured using physically visible criteria.

All of the following, except one, were definitions of quality set forth by Carol Reeves and David Bednar. Which was not suggested?

What does the notion of caveat vendor stand for?

Which of the following ethical theories focuses on the contract between the firm and the customer?

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Government, and Regulation

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, Safety, and Health

Employment Discrimination and Employment Equity

Owner Stakeholders and Corporate Governance

Filters