Question 1

Because some jurisdictions have limited product-liability damage awards, most major insurance companies are lowering their premiums.

Accepted Answer

A) True 
 B)False

Question 2

A company that wants to assess directly whether or not it is satisfying customer concerns is most likely to use

Accepted Answer

A)  forecasting models and telemarketing. 
B)  customer satisfaction measurement. 
C)  government bureau statistics and charts. 
D)  industry averages and association data. 
A)  forecasting models and telemarketing. 
B)  customer satisfaction measurement. 
C)  government bureau statistics and charts. 
D)  industry averages and association data.

Question 3

A vital assumption and premise of TQM is that product managers are the final judges of quality.

Accepted Answer

A) True 
 B)False

Question 4

The reason product safety issues may need a significantly organized corporate component is that

Accepted Answer

A)  the use of products by consumers is somewhat unpredictable. 
B)  top management may become isolated from potential consumer safety problems. 
C)  products are becoming increasingly complex, with associated complex safety implications. 
D)  all of the above. 
A)  the use of products by consumers is somewhat unpredictable. 
B)  top management may become isolated from potential consumer safety problems. 
C)  products are becoming increasingly complex, with associated complex safety implications. 
D)  all of the above.

Question 5

One of the reasons mentioned in the text for the growth of concern in product liability is that

Accepted Answer

A)  Canada has become a society, which is more interest group oriented, rather than litigation oriented. 
B)  the number of cases of product-associated harm has greatly increased in recent years. 
C)  the size of the individual financial awards in product-liability lawsuits has been directly tied to the number of such lawsuits. 
D)  many otherwise noteworthy firms are declaring bankruptcy caused by skyrocketing liability insurance costs. 
A)  Canada has become a society, which is more interest group oriented, rather than litigation oriented. 
B)  the number of cases of product-associated harm has greatly increased in recent years. 
C)  the size of the individual financial awards in product-liability lawsuits has been directly tied to the number of such lawsuits. 
D)  many otherwise noteworthy firms are declaring bankruptcy caused by skyrocketing liability insurance costs.

Question 6

It has been recommended that an effective consumer affairs office set up an information system to record and analyzes consumer satisfaction and complaints.

Accepted Answer

A) True 
 B)False

Question 7

Health Canada administers the Food and Drug Act.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following is not a functions of product safety office?

Accepted Answer

A)  structuring and helping to enforce financial and nonfinancial rewards and penalties 
B)  helping with product safety litigation 
C)  setting up product safety committees 
D)  all of the above 
A)  structuring and helping to enforce financial and nonfinancial rewards and penalties 
B)  helping with product safety litigation 
C)  setting up product safety committees 
D)  all of the above

Question 9

The famous Tylenol incident in the 1980's was a case of

Accepted Answer

A)  Product tampering 
B)  False advertising 
C)  puffery 
D)  none of the above 
A)  Product tampering 
B)  False advertising 
C)  puffery 
D)  none of the above

Question 10

One result of the application of absolute liability in some product-liability cases is that

Accepted Answer

A)  there is no incentive to start pharmaceutical businesses in places that apply this concept. 
B)  consumer groups have extended the application of this concept to nearly every aspect of consumerism. 
C)  some firms need to deal with major uncertainties in their production processes. 
D)  business associations that span several jurisdictions have taken up the major burden of litigating most product-liability lawsuits. 
A)  there is no incentive to start pharmaceutical businesses in places that apply this concept. 
B)  consumer groups have extended the application of this concept to nearly every aspect of consumerism. 
C)  some firms need to deal with major uncertainties in their production processes. 
D)  business associations that span several jurisdictions have taken up the major burden of litigating most product-liability lawsuits.

Because some jurisdictions have limited product-liability damage awards, most major insurance companies are lowering their premiums.

A company that wants to assess directly whether or not it is satisfying customer concerns is most likely to use

A vital assumption and premise of TQM is that product managers are the final judges of quality.

The reason product safety issues may need a significantly organized corporate component is that

One of the reasons mentioned in the text for the growth of concern in product liability is that

It has been recommended that an effective consumer affairs office set up an information system to record and analyzes consumer satisfaction and complaints.

Health Canada administers the Food and Drug Act.

Which one of the following is not a functions of product safety office?

The famous Tylenol incident in the 1980's was a case of

One result of the application of absolute liability in some product-liability cases is that

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Government, and Regulation

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, Safety, and Health

Employment Discrimination and Employment Equity

Owner Stakeholders and Corporate Governance

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Exam 12: Consumer Stakeholders: Product and Service Issues

Because some jurisdictions have limited product-liability damage awards, most major insurance companies are lowering their premiums.

A company that wants to assess directly whether or not it is satisfying customer concerns is most likely to use

A vital assumption and premise of TQM is that product managers are the final judges of quality.

The reason product safety issues may need a significantly organized corporate component is that

One of the reasons mentioned in the text for the growth of concern in product liability is that

It has been recommended that an effective consumer affairs office set up an information system to record and analyzes consumer satisfaction and complaints.

Health Canada administers the Food and Drug Act.

Which one of the following is not a functions of product safety office?

The famous Tylenol incident in the 1980's was a case of

One result of the application of absolute liability in some product-liability cases is that

The Business and Society Relationship

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

The Stakeholder Approach to Business, Society, and Ethics

Strategic Management and Corporate Public Affairs

Issues Management and Crisis Management

Business Ethics Fundamentals

Personal and Organizational Ethics

Business Ethics and Technology

Ethical Issues in the Global Arena

Business, Government, and Regulation

Consumer Stakeholders: Information Issues and Responses

The Natural Environment As Stakeholder

Business and Community Stakeholders

Employee Stakeholders and Workplace Issues

Employee Stakeholders: Privacy, Safety, and Health

Employment Discrimination and Employment Equity

Owner Stakeholders and Corporate Governance

Filters