Exam 9: Balancing Demand and Productive Capacity

One of the most direct ways for a hotel to reduce excess demand at peak periods is to charge customers more money to use the service during those periods.

Describe how optimum and maximum capacities may differ in the restaurant industry.

The problem of capacity constrained organizations that cannot stockpile services is most commonly found among services that process ____________ and ____________.

Which of the following is the correct action for a firm to take that wants to reduce demand and has insufficient capacity?

Discuss the multi-pronged strategy a large Chicago bank used to reduce customer waiting times.

What are thee strategies that can be employed when considering a modification to the place and time of service delivery?

Give an example of how ski resorts increase demand during the summer months.

A service organization's capacity to satisfy demand is constrained by all of the following EXCEPT ____________.

According to a national survey of 1000 adults in the United States, which of the following is the most dreaded waiting queue?

For the monetary price of a service to be effective as a demand management tool, managers must have some sense of the shape and slope of a product's demand curve.

Describe what the term "yield" means in the context of a reservation strategy.

Measures of capacity utilization include: the number of hours that facilities, labor and equipment are productively employed in revenue operations and the size of the physical facility.

Which of the following is NOT one of the alternative queuing configurations discussed?

When a firm wants to inventory demand via a reservation system and has insufficient capacity it should lower prices selectively.

Give a situation where optimal and maximum capacities are the same.

Processing times for people are typically less variable than objects or things.

The term "productive capacity" refers to the resources or assets that a firm can employ to create goods and services.

Efforts directed at changing demand patterns on a city bus should be aimed at cross-training individual employees.

The demand for a city bus is most likely to vary by all EXCEPT which of the following?

Which of the following is NOT one of the five basic approaches to managing demand?