Exam 5: Distributing Services through Physical and Electronic Channels

Elaborate statistical analysis, in the form of ____________, is sometimes used to aid decisions on where to locate supermarkets and similar large stores relative to prospective customers' homes and workplaces.

A key driver of Swissôtels & Resorts online booking success is the hotel's "Best Rate Guarantee."

Which of the following is NOT one of the factors that encourage extended operating hours?

List the five factors that encourage extended operating hours.

Describe arbitrage in the context of service provider pricing.

A ministore is a single-site service business that involves creating an innovative service factory.

People, possession, and information-based services have strikingly similar requirements on an international distribution strategy.

Which of the following is an example of a franchised service firm?

Give an example of a firm whose core service location is severely limited.

First Direct is an example of a bank with too many branches.

Being open on Sunday is part of Chick-fil-A's value strategy.

Discuss the impacts of the cost globalization driver on people processing, possession processing, and information-based processing service categories.

In general, service providers are more likely to visit corporate customers at their premises than to visit individuals in their homes.

What three interrelated elements does distribution embrace in a typical sales cycle?

List the six options for service delivery three natures of interaction between the customer and service organization; two availabilities of service outlets) and provide an example of a service that falls into each category.

What three factors make investments in airport retailing appealing?

What are the two main options for exporting people processing services?

Integrating mobile devices into the service delivery infrastructure can be used as a means to ____________ services, ____________ customers to opportunities or problems, and ____________ information in real time to ensure that it is continuously accurate and relevant.

Firms like Dunkin' Donuts and Subway sharing space with quick service restaurants is an example of an) ____________.

A truck stop is a good example of a ____________.